July 2023 by Lucy Parker
Discover the perfect fit and style at this lingerie store, where expert staff and a vast selection make shopping for intimates a pleasurable and empowering experience.
June 2023 by Anastasia Tisunova
Wonderful experience!Very kind and professional assistant!I bought my iconic Lorna set and I?m very happy ??
February 2022 by Julie S.
The most terrible customer service I've ever experienced. My order has been stuck in customs for over a week. I live in San Francisco and I've tried to reach them via email numerous times and to no avail I finally had to call them last night in London and explain what's been going on. They promised to get back to me with the information and also promised to cancel my order and give me my refund now of almost $1300.00 so I don't have to wait for it's return back to them and I still haven't heard from anyone. I finally called my bank and filed a dispute. I suggest to look else where before you purchase anything from this store. I would never purchase from this place again! It's been a nightmare that I've been dealing with now for almost 2 weeks!
January 2022 by Kia B.
This review is for online ONLY. I am highly disappointed and disgusted with Selfridges online customer service. I paid a lot of money for a Hublot watch, only for it to arrive and it was the wrong watch. I reached out to them by email, no reply. I reached out by the online chat, and the representative Abdul told me the online portal is where refunds are. I did not want a refund. I wanted the correct item that I originally purchased. I contacted a live representative only for him to advise me to send the watch back and wait 14 days for a return. I was hoping that for the inconvenience that they would expedite the watch I actually ordered once DHL scans the return of the wrong watch. Or at least show some type of sympathy for their error. Wrong! Instead, I have to wait 14 days or more for the item to ship back to them, process the return, and wait for my money to post. And this is all because they sent me the wrong item. This could have been an easy swap for the correct item instead of a return. I'm highly disgusted because whenever I'm in London, I love the in store experience. After this, I'll never shop with Selfridges again. I'll continue with Harrods or my American stores Saks, Neiman Marcus, or Bergdorf. They would never!!!
December 2021 by Saira K.
Selfridges is a high-end department store. This is the flagship location. They have other locations in Manchester and Birmingham. It was founded in 1908 by an American named Harry Gordon Selfridge. Read about him! He really made shopping into what it is today. He invented many marketing ideas still used all over the world! He wanted to make shopping fun and he wanted stores to be comfortable and welcoming. Before him, shopping was a boring chore. He made department stores into a place of fun and socializing and a cultural center. This is the guy who came up with merchandise being on display so customers could look t it, touch it. He made the perfume counter in the front of the main floor. He had sales papers and advertisements made. He's supposed to be the first to say 'the customer is always right.' He also loved science, and he had educational displays in his store. In the 1920 and 1930s, there were gardens, cafes, mini golf, and a gun club for women on the roof! They also had fashion shows. During World War II, the basement was made into an air-raid shelter. The original store was designed by Daniel Burnham who also made Marshall Field's in Chicago. They have really wonderful window displays! Most tourists to go to Harrods, which is great, but please don't miss this place!
October 2021 by Zoe L.
I'm an international customer from the US and I LOVE selfridges! I purchased my FAVORITE Saint Laurent bags from here that are so stunning and are always compliment getters and conversation pieces. Their online customer service is spectacular and I've never had a problem with them aside from when they sent the wrong bag (I wanted gold hardware and they sent silver) but let me exchange it right away and even gave me some credit! Just wonderful! Overall, major stamp of approval! If you're a lux girl or any kind of fashionista, you need selfridges in your life! I highly recommend.
June 2021 by alexandra hamilton-young
Grace at the AP in Selfridges, has some of the best client handling skills I have seen. She was so kind and patient whilst I what?s app?d 10 other girls regarding a choice for our bride to be. No doubt inwardly exasperated she handled the situation and after care with true sales prowess. From showing me the sets, handling the confusion and set changes with no sign of frustration and finally a sale,. I even received an after sale text to make sure all was ok with the bride! What service! Remarkable Grace! You are from another time.
February 2021 by Alex G
Both Cheryl & Holly were awesome, great customer service! Picked out something that is the right balance of filthy and elegant. Awesome fitting rooms in this one for you to sit back, relax and watch the show. ?
February 2021 by Russell West
Beautiful lingerie, great service, expensive but pure quality. My girlfriend loved it.
February 2021 by Rory N
The staff really make this shop so friendly etc not the world's biggest shop but so well laid out. Very clean, many products etc
September 2020 by Hayley Foderingham
I bought the most elegant (but yet kinda sl**ty) lingerie here and I love wearing it for my man. The shop is cool and trendy but still very appealing to the naughty side of you.
September 2020 by Jessica Ledley
I can't show you what I actually bought here, but I can post a cute picture and leave it up to your imagination!
January 2020 by Maggi R.
On this trip to London, we decided we wanted to have a closer look at Selfridges; not just for the shopping, but for the history of the building and the owner, Harry Gordon Selfridge. Mr. Selfridge was an American who revolutionized shopping in Great Britain. Harry Selfridge arrived in London from Chicago in 1906, with grand plans to open an extravagant department store where "everyone was welcome." His store was designed by Daniel Burnham, who also created the Marshall Field's main store in Chicago. The main store on Oxford Street is the second largest store in London after Harrods. In spite of being #2 behind Harrods, Selfridges was opened in 1909 and is the largest shop on Oxford Street with 650,000 feet of retail space. Selfridges was one of the first shops in Britain to introduce window dressing as a way of enticing customers into the store. When we arrived, the sunlight was perfect on the front of the building to properly photograph the distinctive polychrome sculpture above the Oxford Street entrance, which is the work of British sculptor Gilbert Bayes. We were pleased to see the old elevators still in use. We spent about an hour there, walking around and admiring all the beautiful displays. It is truly a "smashing" place to shop! The closest Tube station is Bond Street.
January 2020 by Diana S.
I love this store!! It's huge so allot yourself time to get through the store. There's numerous departments, restaurants, and even a champagne bar! I stopped in here during a recent trip to London right after Christmas as I was looking to do some clothes shopping for myself. I'm pretty picky with buying clothes so I wasn't expecting to find anything I liked so was pleasantly surprised to find they had such a great selection! They have lots of different designers (especially high end ones), with brands not prevalent in the US, and since it was after Christmas there were a ton of things on sale! Double score!! There were also a ton of sales people around who were helpful but not annoyingly overbearing. There was always someone nearby to help me into the fitting rooms - not like the US where you only see a salesperson at a cash register far from any dressing rooms. This store reminds me of Bloomingdales (my most favorite US department store), but is way better, and I cannot wait to come back and visit again!!
December 2019 by Eric B.
We actually liked this store more than the possibly more famous Harrod's. Selfridges actually felt larger and more spacious inside with higher ceilings and an overall less crowded feeling. They have the same or larger selection of just about everything from their wonderful food halls that rival Harrod's to the highest of high end luxury good including our favorite Louis Vuitton. Be sure to check their "Wonder Room" full of amazing luxury watch brands like Rolex! We were in the right place at the right time here and were able to snag some Louis Vuitton sneaker boots in a unique color that had just been released two days ago! All the staff seemed quite friendly and helpful. For tax refunds you go to their specialized tax refund lounge where they have a very efficient system in place to limit wait times while they process your paperwork. Bring that paperwork and the goods to the airport, and within a couple of weeks we had the refund! The "tube" station is right outside making it easy to come and go here for all your shopping pleasures!
