March 2024 by Camila Alflen
Good products but the service is really terrible, especially from the blonde girl
March 2024 by Rebecca Humphreys
Products are great quality as usual however the staff could have been more interactive with the clients they were three talking to each other when there were quite a few customers browsing might?ve been nice to offer some advice on the products
January 2024 by Christina Nguyen
cute lingerie and 'accessories' :p the staff were welcoming and made me feel safe. ok prices, ok quality, just a bit disorganised
December 2023 by Valeria P.O
Very rude costumer service and didn?t do their job properly
December 2023 by Kacey Hopkins
I wish I could remember her name but the girl downstairs was so helpful and kind to me I?m really awkward when it comes to things like this and she made me feel so comfortable and welcome in the store defo a raise is needed for her absolute super stars at this store lovely all around:)
December 2023 by Guilherme Maia
Cant do a review for the online shop so it goes on this one.Ordered item online, should have been delivered 5 days ago and still no news. Went to the shop and was told to contact support:this was the interaction:MeIve ordered something on the 20th, which should have been delivered in 3-5 days. I just went to the shop and it's still not there.They advised me to contact support as there might be some compensation for the caseSupportHi, thanks for getting in touchCan you please confirm your order number and full billing addressMeXXXXXXbilling addressXXXXXXXXXXXXXXXSupportAre you look for a replacement or a refund for this order?MenoI want it to be deliveredit was supposed to be delivered 4 or 5 days agoSupportWe cannot track or track Click & Collect orders. This is now out of the timeframe so therefore I am asking f you would like a replacement or a refund for the order?Mewhat does that mean?" This is now out of the timeframe "I want the itemSupportThe delivery timeframe it has gone past so I am asking if you would like a replacement sent out?Meis it gonna be delivered?yes, I would like a replacement thenSupportPlease wait a momentWe no longer have this in stock in the size required I am sorry I would need to refund this for youSupportexcuse me, but what was the plan if I hadnt contact?I know it's not your fault, but this is appallingSupportI have now processed a refund of £23.20 to you for this item, please allow 3-5 working days for this to showMeare you a robot?SupportNo I am not a robotMecan you please explain to me what would happen if I hadnt contacted?SupportThe store would have contacted us after 2 weeks to say tht this order hadn't arrived and we would have processed a refund to you and emailed you about this.Meokay
August 2023 by Valerie Remy
Many thanks to Chloe andLara for their help in choosing a vibrator some time ago.
August 2023 by Stewart Smith
Was nice when frist when in then went to give me my change and rob me of £10 coz she knew I was in a rush didn't even put my hands in my pocket as was still in front of her ask her where my £10 was and she sed she give it to me then ask to leave or was going to call the police on me would never go there again
August 2023 by Lew H
It's a nice store with great people however I bought a pocket thingy and it pocked through the other end on the second day of having it. Don't think google would allow pictures lol
August 2023 by Maisie Smith
I was really nervous going to buy my first intimate item and the shop assistant (I think her name was Rebecca) made me feel so welcome - she was so helpful and understanding and kind. Thank you Rebecca!!!
August 2023 by r man
Great service. Finally found great service from Ann Summers. Manager on duty very helpful and beautiful as well.
May 2023 by Andriana A
I could leave 0 stars for the staff. I have been shopping in Ann Summers for years and the level of customer service has been steadily going down. There were 4 staff members chatting away between each other, on their phones, not the slightest bit interested in the customers. It is unbelievable. I managed to get someone?s attention to ask for a bra size and all I got was - ?you need to just look at all the hangers, love? .. Pressed the buzzer in the changing room three times, no one appeared. The products just sell themselves, despite the customer service..
April 2023 by Nora
Horrible shop assistant, downstairs in the ground floor. Looks like she was giving me a favour to serve me. I even try to make a conversation but she was irresponsive!The manager and the other girl upstairs were great, very helpful, she even suggested another size to fit me. Anne summers is one of my favourite shop! I haven't been there for 2 years and I felt very disappointed today. She even asked for my email address to send my receipt and she never did!Tomorrow is my birthday and I went today to treat myself but I was very disappointed instead and still ?
April 2023 by Lisa-Mae Evans
Amber gave me an amazing bra fitting experience. I?ve never experienced such attentive, confident friendly service- exactly what you?d hope for when you?re feeling a bit nervous in your underwear! She went above and beyond and gave me so many different options. Couldn?t have had a better experience (thanks to Jess too for your second opinion)!
April 2023 by Henriette Sanner
Visited yesterday. The two women there were more interested in talking about common friends than to ask if I needed help. Had to go out and put my coat off to get other sizes while trying on while those two stood there chatting. Aweful , not the way ann summers usually works!
