March 2024 by Florian Nitsche
Nice shop as always.Wanted to have an iPhone display repaired.Hand over the iPhone, first it said 90 minutes, then 150 minutes.When we picked it up we got the wrong one, which we only discovered when we were quite a bit further away.
March 2024 by Daniela Lopes
I have came to Genius Bar about 4 times now, first time they didn?t even bother to inform me that I had to book an appointment told me only ?come tomorrow?, next two times they always took so long that I had to leave ( even though I had an appointment?..).
March 2024 by Sam McCourt
First class customer service
March 2024 by Ali Riza Arslan
I love the huge windows and ambience of this store. But don't like what the brand represents.
March 2024 by carmen martino
The entire Genius Bar didn?t have a way for me to put my watch - which is necessary for updates. Very rushed service, even if I had booked and they were late for my appointment, as usual.
March 2024 by Taritro Ghoshal
Adam was excellent. Really great customer experience!
February 2024 by Josh Williams
Fantastic range of products available here and the staff are amazing - Freddie was amazing and helped me through my purchase of some new Airpod Pros!
February 2024 by Arjun Jassal
My review relates to a few particular issues. Namely that I sent my laptop battery to be replaced and it came back not working at all and Apple refuse to assist unless I pay £1500. My worst experience with what was previously solid service.
February 2024 by Olivia Chung
Wonderful staff. I absolutely adore this place.
February 2024 by Joel
The staff were exceptionally helpful and welcoming.
February 2024 by horvath .zoltán
This shop is a heaven for Apple fans.
February 2024 by Bahroz Rasuli
Rude staff and poor service. I hope no one buys stuff from this store.
February 2024 by Dana Elhassan
Worst customer experience ever. They take your name and say the wait is 15min. If you don?t hear it when they whisper it in a large hall full of people, then you miss it and have to wait again. Bizarre system. If you can go to another branch, I suggest you do - the supervisor here doesn?t know what she?s doing
February 2024 by ?????? ????????
Giorgio, I've never encountered such a helpful consultant, who helped me choose and make a good decision. Works very quickly and professionally. He is the best. ??
February 2024 by Elnaz Zahabi
The rudest customer service agents I have seen. I was trying to set up my phone to get access to my application to transfer money to my payment card and the colleague from the repair team kept complaining about how much I am wasting his time and I should have been prepared for it and he cannot wait until I set up my phone to get the payment and he told me he is not giving me the phone until I make the payment and he kept nagging until he made me feel like a thief and so uncomfortable to just leave my phone on the table and leave the shop! this is the second time I am leaving apple regent street feeling angry. A kind human would have given me the time to just do it and stopped nagging on my face. Apple should do something about this.
