January 2024 by ?
The number of documents they need for account opening is crazy.
November 2023 by Zhaoyuan Wang
Very nice
September 2023 by Flora Lin
unfriendly staff and terrible service.
September 2023 by F
It seems the staff are not well trained with regards to the security of confidential information.
June 2023 by Javier Valero
Refuse to open me an everyday use account, questioning ?why do you want a BoC account, we are like any other UK bank?. I guess because I am not chinese?
April 2023 by Innocent Ogunmwonyi
Didn't have a problem at all when I went the first time. But I don't know why the attitude of the staff at the counters are so rude when I went the second time. Seems to be that they get annoyed once it starts getting busy, all I did was ask if I had to pick a ticket to be served at the counter and I am met with attitude. I guess they don't like getting interrupted when they are busy.The customer service from the higher-ups are really great though!
April 2023 by Google user
Didn't have a problem at all when I went the first time. But I don't know why the attitude of the staff at the counters are so rude when I went the second time. Seems to be that they get annoyed once it starts getting busy, all I did was ask if I had to pick a ticket to be served at the counter and I am met with attitude. I guess they don't like getting interrupted when they are busy.\\n\\nThe customer service from the higher-ups are really great though!
February 2023 by Yuanxing Zheng
I have been using their business and personal banking for three years. Really supportive and friendly staffs. Would recommend highly.
January 2023 by Yaohan Zhang
Never put your money in the bank ! Caution!
January 2023 by Shi Xiaopu
the worst experience ever
December 2022 by Suiching Wong
The worst Bank in the UK .Unfriendly staff !Slow and unclear customer service!NEVER EVER PUT YOUR MONEY IN HERE!!
July 2022 by Sofia V.
Very friendly staff they gave us useful information about where we can change the old notes we had with us :)
June 2022 by Leon Dai
very good and kind service. The staff at the left corner solved my problems quickly. It is really a good experience.
January 2022 by Kinoko R
Horrible and disgusting service, even cannot keep client data well, it is dangerous to use its service.
January 2022 by Jianghui Yuan
Horrible. Lots of issues and takes a ton of time to get an appointment.
