November 2023 by Marie-Hellène Lemay
Trashy free-for-all "partner store" with terrible customer service. This is not a high-end store, employees and security can't be bothered to even pretend to help. Their lack of basic assistance and acountability has resulted in significant consequences to which they were clearly oblivious. To top it all up, I was spoken to by the security personel in a way so undignified that it can only be followed by a formal complain with Customer Service at Barbour.
October 2023 by Saimcan Özkan
Great staff, and excellent service; thank you very much, Mohammad! You encourage me and wife to buy these brilliant jackets ????????
August 2023 by jose
Big shop with lots of selection. Quick and polite service
August 2023 by R S
asked for a matching hood for my Ashby Wax jacket. the sales assistant gave me one and said it fits for sure... when I got home: Wrong hood (doesn't hold on jacket) and wrong color (I asked three times if it?s the right one green not brown).
August 2023 by jose lema
Big shop with lots of selection. Quick and polite service
June 2023 by Coby Shapira
A fine clothing brand, offering the highest quality garments.The staff is very friendly and helpful.
May 2023 by TorgutM
Great location, huge selection to look at and try on. Very friendly staff. Amazing products. Well done.
April 2023 by Stuart Palmer
Bought another barbour coat today as I love the products. Selection was good in store but unfortunately staff weren't good. I tried many styles and sizes before purchase as I'd like to think most would. This appeared to be both funny and frustrating to the member of staff serving at one point even saying "just get this one". Personal hygiene of the server was atrocious, my friends also noted another member of staff was lacking in this department but I could only smell the person serving unfortunately hence the low review.Products 5* Staff I encountered 1*
April 2023 by Kim butler
Nice jackets, did purchase something.But I don?t understand why you bother having staff in the store when they don?t even ask you if you need help or say hello. How rude, there was a dude luiz? I think and his badge said supervisor and he stood near us the whole time not talking to anyone, nor asking us if we needed help. How stupid, hire some staff that know what customer service is and then you?d probably get more sales
April 2023 by Pat Roberts
Called in to look for a particular item (Ashby waterproof jacket). None on display, but I found a young assistant who carried out a full and persistent search in the stock rooms and produced it , in two sizes for me to try on. I bought it (not cheap but outstanding quality). Superb service.
April 2023 by Margaret O'Doherty
Very limited stock at the moment, Spring 2023. Nothing really to catch the eye. Just all the usual suspects.
March 2023 by John W
As you would expect from a flagship store, a nice selection of Barbour wear perfectly presented for browsing. Great staff, very friendly and helpful.
February 2023 by Hin Yeung
tl, dr: go to Harrods for Barbour jacketsI had wanted to buy a Barbour Classic Beaufort jacket. There were online retailers, and I could get VAT removed for overseas shipping, but I wanted to try the fit before deciding.This shop at Regent Street didn't have the size I wanted (42). The helpful male sales staff called the outlet in Covent Garden to check. There was just ONE item left in the Covent Garden, and I could only reserve it for 30 MINUTES! Thankfully the two outlets are quite close. We brisk walked over to Covent Garden, and managed to buy the jacket!Do go up a size (or two) if you are layering the jacket over a sweater.Be prepared they may not have the item, or size, that you want. They also don't know when items will be back in stock. It's likely you also have to go to another outlet for the final purchase.
February 2023 by Drogo Fitness
They had nothing in stock. No sizes, no variety. Quite disappointing as I traveld quite a way to get there thinking its a central store so would be adequately stocked. It wasn't. Avoid this Barbour.
January 2023 by Shona McMoran
I shopped at this location during the crazy Christmas shopping and while on the hunt for presents for five male relatives Nikola went above and beyond to be a total outstanding rock star of customer service, patience and overall positivity. She explained the difference in US/UK sizing , answered all my question, ran back and forth into the back for sizes, scoured shelves and even asked a male colleague to try things on for me. In the end I left with heaps of presents: a briefcase, a hoodie, five shirts, four sweaters and a very satisficed customer. My family absolutely loved the clothing- especially the unique tie to the London brand and the fun branded totes too. Thanks Nikola- you were a Christmas shopping lifesaver!
