September 2023 by Sheer Eisner
Got help re-adding my student discount by the assistant manager Giulia.Such a great experience and lovely customer service.
August 2023 by Adam Silton
Badly managed store, first person I ask for help I had to draw their face off their phone that they were using and there's no way they would even show me properly where the item I wanted was. It then turned out but that person was the store manager.Other customers trying to get help in different parts of the store also couldn't get helped, it's just really badly run. I could blame a staff shortage but there seemed to be enough.Hard for te staff to be enthusiastic when the manager clearly doesn't care himselfNormally Boots is great but I think this is just a bad manager who doesn't really know what they're doing.
August 2023 by Ash OCP001
Popped into this branch to find a clearance item but it transpired it wasn't available. This branch is fairly small with a small range of products compared with the bigger branches with a wide array of products giving an overall better shopping experience. Helpful staff and nice layout with a lovely umbrella selection. Men's product range is rather limited. Overall l would recommend this branch.
July 2023 by Gemma Burleigh
Do not come here if you need the pharmacy. The pharmacy element of the store doesn't open till 10am which seems ridiculous, I waited for it to open and upon approaching the desk I was told the pharmacist hadn't arrived today and I couldnt' be served.... they saw me waiting! Complete waste of my time.
June 2023 by Erikiux S.
The shop is not that big, but it has the ground floor and the basement. It looked dark. It didn't look that clean, and it looked a bit neglected. Most of the shelves were stocked, and they had a good selection. Employees are not really friendly or helpful. The security person sounded a bit aggressive to the customers. I greeted one of the employees in the basement, and I didn't receive any reply. There were a couple of girls on the counter chatting carelessly without paying any attention to what I was saying. I think boots can do better than this, I hope they give all employees of this shop a short curse about customer service that will lift the ambience of the place. It is very near to Marble Arch and the tube station.
June 2023 by md shaijee
Excellent customer service. Specially, Tasmiah helped me a lot with my prescription and advise me on my medication.
May 2023 by Syed Nabeel Iqbal
Lovely staff and wide range of products, always compare prices with super drugs before buying from boots. Staff is also very cooperative and friendly
April 2023 by Nila Lad
I visited the boots at Marble Arch this morning and the lady at the till was very rude. She is called Tahima. I was waiting for my points card to upload on my app, and she started to serve the next customer on the other till. I found that very rude because they should finish of serving the customer first. She gave me a horrible look. I am never coming back to this store again!
April 2023 by Clementine
Severely understaffed. If you need pharmacy services go elsewhere. Everyone queueing up for ages just for them to tell you the doctor is at lunch and you need to come back in 30 minutes.
February 2023 by Gee Huk
I had a similar experience to some of the complaints below so I wasn't surprised when I saw them. It is easy to tell that the store culture here is led by the supervisor who is very rude and antagonistic. It was hard to believe she was the supervisor when she told me because of her appalling behaviour and how unkempt she looked - a very poor representative of the Boots brand.
January 2023 by E Martin
Terrible, bad, awful customer service. In fact it's almost non-existent. In an attempt to tell the Manager this, her reaction before I'd even opened my mouth (which bizarrely was to take about 5 steps away from me, despite me not being in her personal space) pretty much summed up why her employees are also so useless. Just do yourself a favour and go to one of the several Boots nearby.
January 2023 by Sweet lady
A place where you can find perfect face products and hair care
January 2023 by E
Terrible, bad, awful customer service. In fact it's almost non-existent. In an attempt to tell the Manager this, her reaction before I'd even opened my mouth (which bizarrely was to take about 5 steps away from me, despite me not being in her personal space) pretty much summed up why her employees are also so useless. Just do yourself a favour and go to one of the several Boots nearby.
December 2022 by Y B
Rubbish customer service. The security and manager there did not assist a customer whose phone had been stolen. They refused to check CCTV and did not want us to call police. Manager did not want to show footage and would not provide their names. Staff were so unhelpful, distracting and thys acting suspicious. Security was also not near the door securing the place. He told me he was distracted and somewhere else. He kept arguind with me and interrupting me when I was trying to call 101 for the customers in distress. Avoid this shop and have staff investigated.
November 2022 by Ashley Scott Thomas
One of the worst boots to visit staff who can't be bothered to deal with customers no staff on check outs when ask for staff to service the girl filling the shelfs just carry on ignoring the 5 other people waiting to be served I walked out and went to superdrug were there staff were happy to help and serve