July 2023 by Milly Jones
Step into a world of sensuality and sophistication at this lingerie boutique. From delicate lace to comfortable essentials, they offer a diverse range of high-quality lingerie with personalized attention and expertise.
June 2023 by Laura K. Weaver
Be warned. The staff are thieves. I came in today with my cousin (03/06/2023) to buy some new bras. Cashiers/customer service was also basically non existent, as mentioned in other reviews, when I needed help. I had to send my cousin to go ask for help.I went to pay, with a £50, never used before, gift card. My items came out to £30. I should have received my gift card back, w/ £20 on, and a receipt, with the up to date amount on it. The cashier kept insisting that it was empty, refused to give it back and said she was going to throw it out. I was a bit confused and was about to leave. Both my cousin and I remembered I had the original receipt for the gift card, which clearly had £50 written on it, so went back. We both noted that she had not only not offered the card back, she hadn?t disposed of it in front of us. It was an immediate, ?It is done, I?ll throw it out.?As we were walking back, we saw the cashier who had served me, running my card through and seeing how much was left. She was playing with the (MY) gift card, so she clearly hadn?t thrown it out. Upon seeing us approach, the card was shoved underneath the counter. I said I wanted my card back. The cashier hemmed, hawed and would not give it back. My cousin asked if it was possible to reload the card. The cashier started stammering and fussing, saying she wasn?t sure. She had to ?ask a manager?. The manager walked by and immediately said yes, it was possible.Suddenly, there was a miraculous up to date receipt and my card handed back to me. With the remaining £20 on. The woman went very red and started stammering even more.Steer clear.
June 2023 by Janine Swain
I went ino Boux today to purchase some new bras, I can honestly hand on heart say that I recieved the best customer service that I have ever received anywhere.The lady sorry I didn't get her name went above and beyond to help me she was back and forth trying to get the right bras for my size G cup. After trying on over 20 bras She managed to find 4 in store and offered to order more online for me.This woman is a real credit to your team and I will definitely be using this store for my future purchases.
June 2023 by Maher Hussain
Terrible customer service. Went to return something and the cashier kept insisting that my card number didn't match inspite of the number matching on both the purchase and return receipt. Boux needs to really focus on customer service at the Oxford store nothing like there other stores.
June 2023 by MissM
Very sweet staff. The lingerie is absolutely beautiful and of good quality. Very creative designs. Recommend!
May 2023 by Melissa Coleman
Went late last night. Had amazing service. Really struggled to get a strapless bra to fit. They do larger sizes which is great but only up to a 36 band size so i needed 2 extenders. Several styles and sizes tried on and found one that fitted brilliant. Lady whose name i forget (begins with r) was so patient with me. Thank you
April 2023 by Katie Taylor
I?ve had Victoria secret underwear that?s held up 5 years but boux stuff hasn?t even lasted 8 months before the elastic is all broken and poking out. Terrible quality.
April 2023 by Minty Lohia
Just wanted to say that I went into the Oxford street store today \\u0026 Kelsey was just amazing her knowledge \\u0026 expertise is exceptional \\u0026 a huge credit to Boux avenue deserves a lot more respect ??????????
February 2023 by ??? ?????????
very quickly dismantled beautiful linen, the quality is not bad
December 2022 by Julia Piras
They need to diversify their hiring team , like cmon it?s lingerie of course you need inclusive body positivity
July 2022 by Keily Green
Absolutely love this store always find what I?m looking for and the staff are so helpful been here many times best Boucher Avenue I know
July 2022 by sophie brown
Rude, flat staff. Look like they?d rather die than be in there. Zero customer service and couldn?t even say hello when I got to the till.
May 2022 by Pip Williams
Staff desperately in need of education and anti-discrimination training. Trans people, and trans feminine people specifically, deserve safety and respect when shopping for intimate wear. Do better, Boux Avenue.
May 2022 by Rosanagh Griffiths
Disappointed to learn that your staff refused fitting service to a woman after she disclosed she was trans. As part of this refusal, they called her a ?gentleman? and claimed that if she was dressed more feminine they would be prepared to provide measurement service. She was wearing dungarees & a crop top? But that?s irrelevant. What is relevant is that this is Direct Discrimination under the Equality Act 2010, and your business has clearly failed to put in adequate support and training for their staff to provide services without discrimination.
April 2022 by Anna Jagric
Great range of sizes available.Small sale section at the front.3 for £15 on knickers. They had a nice range of fragrances and gifts and offer a gift wrap service. This is probably a good place for partners to shop for their other half and get advice and a gift wrapping service.Sometimes the sizes run a little smaller than compared with M&S.The fitting rooms are a little run down, with about 50% of them closed or out of order at 430pm on a Friday. Because only 2 where in operation there was a queue. There are different lighting options in the room but some of the buttons did not work. There was a bell you could ring for help which is connected to the telephone at the main cash desk. No-one answered it when I pressed it for help.
