March 2024 by Reda Slami
hey am looking for a used ps5 or xbox series x in good condition
February 2024 by NUR A SHAMS SIDDIQUE
Was not nice experience as they do not have customer friendly return policy, likewise win win policy for company but they do have courtesy to maintain their reputation.
February 2024 by So Su
Second edit - finally your well deserved 5 starsEdit- 4 starsLast edit,not only she was not there but the service just came back as usual me buying lots of stuff from you without needing someone to be rude with me, with me not being rude.First editThe girl probably is not working there anymore and the usual incredible staff is there to support me as always in all my work. I'll have to put 4 stars for a while just because of the treatment I've been having.Before edit - 1 starRudely treated after thousands of pounds spent there. Won't come at this location anymore. The girl treated me terribly
January 2024 by Tasha Martin
Honestly, I am thoroughly disappointed by the treatment customers receive from the staff at CEX Tottenham Court Rd. My father recently shared his unpleasant experience with me, involving a young lady and young man at the store. The incident left me so appalled that I decided to visit the store personally to address the issue with the manager.Having read reviews prior to my visit, it became evident that I am not alone in facing problems with the store's staff. Multiple complaints about rude behavior have been raised, and it appears that the owner's response has been inadequate. I strongly believe that CEX headquarters needs to implement staff re-training or introduce mystery shopping to ensure a better customer experience.Upon my visit, I observed the same issues that others have complained about, and I am dismayed by the lack of accountability demonstrated by the manager. In my formal email to HQ, I will be outlining the specific incidents and expressing my concern about the overall state of customer service at this location.I hope that CEX takes these concerns seriously and considers implementing measures to improve staff behavior and customer satisfaction.
January 2024 by Ji Ji
Don't go to this store. It's an unreliable store. They look like fraud to the customer and the staff cannot be believed. Very scary shop!!
January 2024 by Jaiden Tslgl2
Horrible CeX store. Normally I like these kinds of stores as well as Cash Converters in Australia, but this store had a bad layout and low quality products.About 60% of the store was all electronic parts and undesirable junk, which is anywhere but the back of the store. But the back of the store is mostly filled with Region 2 DVDs and modern video games that are poorly organised. Don't come at me with an automated response saying "oh no it's not my fault, blame the customers for messing up my store", actually see the picture below this review and see for yourself.The remaining stock are the rare and older even retro games out there, where most of the retro games are in the cabinet, which is fair enough, put them in the cabinet, but CeX put their games in the cabinet and give it to you once you buy the game because otherwise people steal the games.The older games are either like in too poor of a condition or cartridge only making it significantly lose value, making them overpriced. And the rest are either undesirable or overpriced.When I left the store, I walked out disappointed, to where the staff didn't even say goodbye to me at all. I don't think they even greeted me when I was more happy in the store.To flee. Better off walking the extra 6 minutes to another CeX I hope to enter but would have no choice but to endorse it for the London CBD.
December 2023 by Johannes Haddad
Many nice dvds and blu-rays at good prices.
December 2023 by Graham Henderson
Too expensive
December 2023 by ALPHA LAUGHS
Store was clean and staff were very helpful.
December 2023 by William McCaig
Very rude staff, turned up at 5.40pm today to find out they close at 6pm. Google maps says 7pm. Staff wanted to argue with me, all chimed in saying 'they get paid minum wages and don't control what it says online'. I've been to a few CEX's but this is definitely the worst. STAY AWAY.
November 2023 by Shaiban Siddique
Good variety of games
October 2023 by Daniel Lutwyche
Probably the tiniest branch I?ve ever found so far but the staff were very friendly.Although - it?s A LOT closer to Goodge Street Underground Station (a few doors down) than Tottenham Court Road (a moderate walk). ??????
September 2023 by hao luo
Great store and helpful staff. The person helped me really knows his work and found the gear I want in seconds. The stores clean and spacious.
August 2023 by Ivan Gisotti
People rude the store close at 18:00 they start to kick out customer from 17:40 and close the door. Inside there was 2 guy with mask sooo creepy they follow me everywhere no unifor? they are not security if they was security please dress them like them and they need go on the store with the budge sooo bad experience I?ll not come in this store anymore I buy from C&X always but this time they was so soo bad customer service 0
August 2023 by Giovanni Paffen
Small but great collection games and movies/series??
