November 2023 by Susana
Staff and facilities were great. Tallulah and Dasha were very friendly and welcoming on reception. Lovely energy in the gym. Thanks again.
November 2023 by Sophia M G
The staff have been very helpful, kind and encouraging since I joined this gym specifically Tommy. He is always helpful and has taught me how to use the equipment several times. He is one of the best staff members at any gym I have ever been to!
October 2023 by Aleksandr Ivanov
Well I was expecting much more for the value of money. Apart of great and welcoming staff there is nothing else what is worth the money you pay. Steam room not functional. Gym area is so small it's impossible to follow your training program. A lot and a mean a lot doggy looking members visualy harassing ladies and make them feel uncomfortable. Feel sorry for them.Swimming pool is overcrowded.Well unfortunately I won't recommend this place at the moment.
October 2023 by Tetiana Marchenko
The worst experience I've ever had with a gym: all the women's toilets were clogged, someone stole my water in 5-10 minutes without supervision (I think one of the cleaners). The swimming pool and sauna close half an hour before the gym actually closes, and they start cleaning in front of you. And as a bonus, they wanted to take away my membership for staying in the gym for 5 minutes after closing time. Haha ?? I understand that you shouldn't expect any service from a gym of this level, but it just happened
September 2023 by Dudong
Best FF gym I have been to. Well equipped, good environment and energy between staff and the members. Tommy was kind and very helpful!
September 2023 by Josh Macqueen
Tommy was incredibly welcoming and interested in my fitness journey - great club and fantastic facilities. Next time I?m in London I?ll be back here for the vibes & asking for new mate Tommy.
August 2023 by Gareth McGaw
I've been a member here for about 5 years. It's one of the best central London gyms. Good range of equipment, decent facilities, though sometimes things break and take ages to be repaired. The class timetable is good, especially Nicolas's Les Mills branded classes. Great mixes, superb coaching and always high energy.
August 2023 by ABDULLAH ALKHAZAALI
Friendly and helpful Staff especially Tommy. The place is very clean and tidy. The best thing is the swimsuit drying machine and this is a small but very important point.I recommend this Impressive gym.
July 2023 by JC Allott
Do not join Fitness First Club if you are likely to cancel after the one week cooling off period. The personnel who assisted me to sign up provided a promise which was not honoured by Fitness First. There was a penalty to pay even if you sign up on a no contract basis.I wanted to tryout the club for one month and then decide if I would join their long term membership. The member of staff who assisted me advised that if I wish to cancel I could just tell them five days before the end of the one month tryout period. However, this was not the case when I requested to cancel after 13 days of joining the club. A one month notice was required which comes with a daily rate.From their responses it looked as though their customer service personnel was copying and pasting from their templates.This experience was unpleasant and Fitness First has certainly burnt their bridge for me to rejoin in the future.
July 2023 by Len Gold (Lenny)
Gone completely down hill. Full of students, wet floors all over changing room. One lat machine that is broken for weeks and going by only leg raise machine that was out for over 2 months. This is not worth the money. No one really seems to care and this is because of the management structure by all accounts. Badly planned floor. Employ the right people to do these jobs as the staff cant.No AC in the weights area. Complete sweat box. They laid for fans for a couple of weeks that dont cost alot and they removed them.Terrible customer service all round for £100 per month
May 2023 by Leon Swaby
I haven?t been to the gym in a while and thought lemme pop into the fitness first in tcr since it?s nearby. Tommy was amazing at showing me around and giving me advice on tips on training in order to reach my goals. He showed me around the gym showing where everything is and how as a great all rounder for a staff member. I?ll definitely be coming back here soon.
May 2023 by Basma El Boussaki
Highly recommend this gym! Joined recently and had a wonderful first experience at this facility thanks to the kind front desk worker, Tommy. He provided great customer service and went above and beyond helping me navigate the gym and providing all the information needed to get settled.
May 2023 by Larissa Mui
Visited the club and it was such a lovely experience. Tommy was welcoming and was extremely helpful with my visit. He showed me the facilities within the gym such as the sauna and swimming pool. Lovely staff, a well equipped gym, definitely will recommend!
May 2023 by sebastian williams
Really big gym with heaps of equipment. Nice quiet swimming pool with a sauna and steam room. The staff and PT?s are all really friends and helpful as well, one of my favourite gyms in London.
May 2023 by Sanya San
This is by far the best gym in London. With various classes throughout the day, every day, amazing instructors and very friendly & welcoming staff, it makes the whole experience more enjoyable. Highly recommend.
