March 2024 by D Bowman
Visited a few times and every time the staff have been rude and condescending.
February 2024 by Ana Lopez
Condescending and unhelpful staff, won't come back again
February 2024 by God Father
Good shop
January 2024 by Mrs O
Really poor indifferent service.
November 2023 by Oliver Heard
Staff a bit dismissive to be honest.
September 2023 by Ivona Sandtnerova
Nice experience. Was helped by Kas who was helpful and knowledgeable
September 2023 by Marcela Bozedean
Very beautiful store and friendly staff
September 2023 by CAROLINA GIOKARINI
Extremely disappointed with H&B GREECE and even more disappointed with H&B UK who allows franchises to act as they want and doesn?t follow strictly the H&B business alignment.
July 2023 by HH Li
Seeing so many complaining the customer service here made me feel my experience is valid. I shop H&G Oxford circus from time to time and normally the female cashiers are quite helpful. Today a guys working at the counter called Osama is so rude. When I told him I didn?t bring my loyalty card but I have email address on my phone and showed him, he just shoveled keyboard to me and asked me to type it with a poker face. That?s ok. And I typed it but there were some errors on the system and he was obviously agitated and just shouted ?type again?. The last straw is that he even whispered to his colleague about me or other customers like I did something wrong, and then after I paid, he probably was too busy gossiping to realize the payment went though, so like usual he shouted again ?pay by the card?. What gives him that kind of attitude?? You could have a bad day but lashing it out on customer is not a smart thing to do when work in retail.
June 2023 by Michael Leonards
Very poor customer service , also lacking product knowledge . I do not recommend this branch . Completely unhelpful
June 2023 by Felipe Torres
1. Went there and their staff were on the phone2. Waited like 3 min for someone to come into the payment desk, so I can pay3. The item that I bought had a discount, but not in their system, so I had to pay the whole price
June 2023 by Felipe Torres Raposo
1. Went there and their staff were on the phone2. Waited like 3 min for someone to come into the payment desk, so I can pay3. The item that I bought had a discount, but not in their system, so I had to pay the whole price
May 2023 by Ying Wang
A girl working in the till is very rude and arrogant, she should be trained more and learn how to respect customers.
April 2023 by SJ
HAD ONE OF THE WORST EXPERIENCES EVER IN THIS STORE. I paid and was then told I shouldn't expect a receipt for food items. Therefore asked for a refund. I was then held there for over 10 mins further waiting to be resolved. The staff member serving me was ignorant, incompetent and rude. The whole thing was truly bizarre. For a store in prime location, should be better trained staff that actually care to do the basics.
January 2023 by Robert Bikadi
This morning at 9:40 a.m. I wanted to ask for help. There was a worker in the store /woman/ <phoned>. Extremely arrogant, not -paying guest friend, and jerk. It would be nice if the nice holland and Baret staff were buyers, because they get paid from us. By the way, I shopped in the store yesterday and forgot my white bag on the shop :(, after I asked the question, the Holland and Baret employee told me that it wasn't in the store, he did this without even looking at it... Outrageous
