November 2023 by soma hadad
The worst H&B store I have ever been to. They placed so many incorrect stickers that confused both me and other customers. We had to inquire about each item to confirm if it was on sale. Lastly, I had to scan and make a payment four times because the cashier was too slow, and the machine kept logging her out. Now, I have three pending transactions in my account.
November 2023 by Bahareh
Good size store with variety of products, kind and helpful staff
November 2023 by mazi dyas
The workers are kind they helping you for what you are looking for all shop is organise easy to find easy to find what you looking
October 2023 by Peiris Asoka
Baker Street, Holland and Barrett allowed my vitamins, really help for service stuff. Thank you very much doing great job guys
September 2023 by Frank Hayman
Good store with good stock
July 2023 by Emmy Quach More
I literally just went there to shop.One of the staffs was extremely helpful and polite to help me on choosing the right protein product- thank you for that.Whilst the staff I met at the counter was pretty rude. I was asking whether I could take a quick look at the soya milk, he then said "quick" with unprofessional hand gesture. Mind you, there was no customer waiting so it wasn't a rush for anyone. When I wanted to check for the discount code from H&B website, then quickly announced discount code wasn't applied for protein products which I found pretty strange. Really, the customer doesn't need to experience rude and negative attitude and please learn how to handle products nicely, not pushing them towards me.
June 2023 by Francisco Quiza
Good service
June 2023 by Stuart Harrison
Good shop, could be bigger and more stock as when it's buy one get one half price etc it doesn't help when there is only one bottle on the shelf and no more in stock. I thought it would be bigger as they closed the store in Marylebone High Street.
May 2023 by Lily1089
I visited the baker st branch yesterday 12/05 around 9am to purchase some supplements. When I went to pay I asked the girl in reception to use my discount student code from uni days (as I always did) and for my surprise she replied it?s not valid for proteins bur for everything else in store? I thought it was really weird as it never happened and my boyfriend that was with me said he was there LAST WEEK to buy his and no issue. When I asked her if I could use another discount code from Optimum nutrition she replied making fun of me ?we basically don?t give discounts for anything lol?. I paid and left. That was bothering the whole day and I made my researches on terms and conditions to check if anything changed from the past week and nothing.I decided to go to Bond st station branch to have a second opinion and spoke to the manager there and for my surprise he said that?s was a lie and they still apply the discount! 20% off with the uni days code or 10% off without code! He even offered to give me the difference in the money back once I brought the receipt and the products the next day.Shame on you scamming clients denying they rights like that! Very unprofessional girl, if you?re not sure about something you should ask your supervisor and not make ridiculous assumptions! Looking forward for a resolution in this case.
May 2023 by Joe kallis
WELCOME to The terrible service you dread..we went in store we saw a three pack of cocoa nut bars for 75p after buying three packs we realised she charged us three pound for each pack, we went back in confronted a manager called Anet which was the rudest and disrespectful person person and in our opinion should not work with the public giving h&b a bad name she told us that customers always change the labels trying to blame us or other customers not thinking the staff put the wrong label in place after insisting for a refund we left. So basicaly they put the price tag for the single bar on the tripple pack easy mistake for the staff but shifts the blame on us and Anet said shouting saing im not giving you for this price with an angry rude voice in front of my 11 year old son disgusting attitude beware never go there
April 2023 by Elaine Camilleri
Always my favourite place to get my supplements. Unfortunately this time around every H&B i entered had run out of Dr Stuart's throat tea and I went to a total of 5 around London. Sad
March 2023 by Alexandra Torres
Lovely store, well stocked and clean. The Spanish guy always helpful and chatty I really like to be serving by him very professional, I initially came in for some cod liver capsules but ended up buying more as there was a promotion on few products. Really recommend this store if you are looking for quality and healthy food and supplement this is the store.
October 2022 by Karen An Capiau
Super friendly & helpful team, who know their products. The shop looks great too!
June 2022 by Ant Henry
Just visited, soon as I stepped in the shop, all eyes were watching me, the staff member as usual comes to ask of I need help, their way of letting me know there watching me, I replied don't worry I'm not here to steal nothing , he replied ok, do avoid this branch, nothing worse then a staff member visually accusing you of being a thief, 33 year old man with 2 jobs, 1 of them is working in a head office on baker street, so I really don't have to come and steal , quiet common in Holland and barret stores
January 2022 by Ahat Aht
Good range of products. Not as big as other branches but fine. Staff are hit and miss. I only tend to stop by for protein bars.
