February 2024 by Radio & Social Media Podcasts
Got what I needed. I think they should encourage special customers with samples!
February 2024 by Leon Dias
Outstanding Chocolates! Period!
January 2024 by Shareen Najhwa
various flavours available of chocolate at a reasonable price. they also had samples of hot chocolate which was delicious.
January 2024 by Waqar Rahim
I?ll skip this store go on to the next one if you see lady with American/non-british accentVery unpleasant and discomforting feelWith her
December 2023 by R G (Roro)
I was prompted to write this review after Tyron, who works in this store, was so helpful and informative on what type of chocolate to buy for my grandmother during my Christmas shopping trip to Hotel Chocolat. He is a credit to the company.
October 2023 by Ashleigh Tascone
Rosemary is the loveliest woman you?ll ever meet @hotelchocolat give this woman a raise!!!
October 2023 by Sennokazeni9
Staff were lovely, I had misinterpreted the expiry date on my birthday voucher through the vip rewards app and was 1 day out, the cashier kindly applied the discount anyway even though it was my mistake!Thank you!
July 2023 by Wissam Semaan
Came in for an ice cream. Encountered only rude/unfriendly staff.Ice cream was half melted.Branch in Edinburgh was much better; the staff make all the difference.
July 2023 by Eat with Dude
Intense chocolate texture, not too sweet, the smell and taste of the ingredients are clear.
July 2023 by Sel Huss
Lovely staff and super helpful. They guided me to the best deals
June 2023 by SYNS see you next summer
Intense chocolate texture, not too sweet, the smell and taste of the ingredients are clear.
June 2023 by Wendy
You should learn to train your staff first before learning to make chocolate!I have been a big fun of this brand for 10 years and was thinking to order 600 chocolate boxes for my wedding. I went to this store and asked whether they have Neapolitan chocolate, the male staff looked at me like a beast and after a while said No. I then explained what is Neapolitan chocolate and I need large numbers for my wedding. he did not bother to listen and said what they had are all on shelves.I gave up and wanted to order a Sundae, asked him what flavours do they have apart from the strawberry, he then asked me to look at the board myself - they only have two flavours! Why he did not bother saying billionaire flavour instead???While the other lady was making the sundae, I started filming and I promised to that lady she will not be filmed - only the Sundae. Then while I was taking the video, the guy came over and looking at my camera and asked me not to film that lady! - which I DIDN?T. This is so rude. I even asked the lady to check the video afterwards.I then talked to the guy, politely, said: I have promised to the lady not to film her and I also asked her to check the video afterwards, therefore it would be much more polite to keep quite while I was doing the recording, you have districted me and ruined the video?Guess what he said?He even did not apologise, just said: enjoy.I feel really uncomfortable and not being respected during today?s experience, if you could see they guy?s face, he is implementing: where the hell you are coming from, I don?t bother talking to you, you won?t understand English! This is serious discrimination and I cannot believe that happens in London in 2023.I don?t see the points spending over £5000 for my 300 wedding guests in hotelChocolate, I am sure Godiva can do a better job instead.Btw I understand English, I used my VIP discount for my ice cream. - for the last time.
June 2023 by Good content dude
Intense chocolate texture, not too sweet, the smell and taste of the ingredients are clear.
June 2023 by Sel Hussain
Lovely staff and super helpful. They guided me to the best deals
April 2023 by moshe yehoshua
Great taste and variety of chocolate
