I ordered boots. One of them was the wrong boot. I tried to return them. They said the only way I can get a refund is in store credit or via cheque which will take 2 weeks for me to get. They wouldn't pick the boots up from my house, I had to go to the post office and pay for the postage.
Nice well appointed store. Loads of choice for men and women. Really friendly staff and great changing facilities. Some good sale prices I ended up buying suit from Hugo boss store direct as alterations were fixed at £25 and next day ready, whereas HoF were going to charge £50 for alterations and I'd have to wait up to... read full comment
Unbelievably poor service since new owners have taken over.