November 2023 by Herta Razaq
We had a very pleasant experience at HSBC, 90 Baker Street, where Mr. Jabel Ahmed helped us and guided us patiently through the long and tedious process of opening a new account. A very knowledgable and customer-friendly person who we would like to be our contact with in future while working with HSBC.
October 2023 by Ally Poh
I had a wonderful experience at this branch- the wait time was long due to the system being down but staff were willing to stay past opening time to make up for this. All staff were so kind and helpful, especially Neelam who made the process of opening a bank account so simple. She informed us of everything and even showed us examples of how everything works. She assisted us with such care. Thank you so much!
October 2023 by Ash Cash (Ash - Cash)
I had the privilege of experiencing HSBC Bank's outstanding service at both the Covent Garden ? London branch and Baker Street - London branches in one go!On the 10th day of 10th Month of 2023.I am delighted to award them a well-deserved perfect score of 10 out of 10 for their exceptional services.From the moment I walked in, I was greeted by the warm and welcoming smile of the remarkable Ms. Nadine at the reception. She efficiently assisted me in promptly setting up a new account booking with the relevant account opening officer.My pleasant surprise continued when Ms. Shopna Begum, efficiently handled the account opening process.Not only did she complete the process with remarkable speed, but she also meticulously verified every detail involved in opening a new account.I was genuinely amazed by Ms. Shopna Begum's proficiency in carrying out her professional responsibilities.I had never witnessed an account being opened so swiftly, as I had anticipated a lengthy wait and complex procedures.However, Ms. Shopna Begum's response to my query about her incredible speed was simple, "We are now living in a high-tech world, Sir, and many things can be verified online."It was also a stroke of luck that she was present at the Baker Street, London branch on that specific day, as her usual location is at the HSBC Bank, Covent Garden, London branch.Ms. Shopna Begum's profound knowledge of the banking industry was apparent as she answered all my inquiries with ease and precision, earning her the title of "A Living Encyclopaedia of Banking Institutions."I consider expressing my gratitude through these words of appreciation an invaluable gift to both Ms. Nadine and Ms. Shopna Begum, who truly deserve it.I kindly request the bank's management to convey my compliments to the staff involved.Not only will this bring me joy, but it will also serve as motivation for the entire team to consistently strive for excellence.I extend my best wishes for HSBC Bank, Covent Garden ? London branch and HSBC Baker Street, London branch continuous progress, aiming for the pinnacle of success.Your management, executive officers, and staff have certainly set a high standard with their exceptional service.Ash-Cash & Ashandkaren
October 2023 by Kayla Suiter
Definitely recommend going to this HSBC branch! I was helped by Frank- we was extremely helpful, patient, and personable. Made the experience feel super efficient and simple.
September 2023 by Jiazhen Cai
It was a great experience opening my account in HSBC Baker Street. Julian provided a great support and service!
August 2023 by Jiazhen Cai (Christine)
It was a great experience opening my account in HSBC Baker Street. Julian provided a great support and service!
August 2023 by Joe Alis
Today at Bakers Street HSBC branch, my wife and I went in desperation to the Branch, for help in untangling the secure key and log on problems we had got into, with our new iPad. We were quickly introduced to two very pleasant efficient and reassuring friendly people. After showing them the required I.D. and within a few short minutes they sorted out our what seemed earlier insurmountable problems. Both my wife and I were helped by V.Chan and M.Hussain. who are definite assets to this Branch.
August 2023 by Meg Val
If you?re opening an account make sure to look for Julian - he?s the man!!!!Concise and very helpful all the way! HSBC Baker Street branch is very lucky to have an employee like him!
August 2023 by Seif El Din Mostafa Shaaban
My experience at the Baker st. hSBC branch was excellent. Julian from the branch team helped me as soon as i entered the branch and was able to help me very quickly. While opening an account Julian explained to me everything very well and was knowledgeable and responsive about all my needs, explaining everything clearly and finishing up the process while upholding a very pleasant conversation. Definitely the only branch i intend to deal with in London.
August 2023 by jiya goel
Smooth and easy process especially because Julian guided us.
August 2023 by Dom Pereira
This place doesn?t even deserve 1 star. The staff are arrogant, disrespectful and incredibly rude, especially the ladies behind the desk. If you ask to see a manager - the response will be ?what?s the matter??? so basically if you have any questions don?t bother with them, as they will lead to a rude response. On the other hand their branch in Holborn is wonderful!
August 2023 by Talib Alsaqabi
I was helped by Julian, it was a great experience because he really eased the process of opening a new bank account.
April 2023 by George
Mr Frank, you are definitely the best. Thank you so much for the excellent service today!! Keep that spirit
March 2023 by mindfulnessjewels hk
I was served by Santosh who was extremely helpful, professional, patient and friendly. He helped me resolved issues with my very old bank account and set up online banking. He really went out of his way to help me and I?m so very grateful to have finally resolved this problem that?s been troubling me for so long.
March 2023 by Yvonne Wysocka
I love this branch. Staff very friendly and helpful. I went to open an account for myself and my son, TJ stayed overtime to help me sort it out. Great service.
