September 2023 by vivien ooi pek sim
Went there on 7th Sept. Why 5 stars? Staffs was efficient and doing their best . Extremely helpful. I think I was served by Rachel (may be wrong name). Anyway, awesome and Extremely helpful. I got all my stuff sorted out. And I can hear (very small branch right) other staff assisting other customer, which was very helpful as well. Thank you all.
September 2023 by Rosie Orde
Went in on Sunday and Jing was brilliant, sorted out my app kicking me out and my telephone banking. She was very friendly and professional and put me at ease :)
August 2023 by Steven Kwok
I would like to recommend a staff of HSBC of the Piccadilly Chinatown BranchWho assisted me to open a saving account. He was kind and professional. Much obliged to this wonderful HDBC staff.I cannot remember his name but dure his name starts with C
June 2023 by Eunice Leong
Was directed to the Chinatown branch as it?s one of the remaining full service branches in London.I had to settle some account matters and while the branch was super busy as it was the day after a bank holiday, the staff were able to keep cool and collected. Kudos to that! It?s really not easy dealing with impatient customers.Special thanks to the African lady at the counter (I wasn?t able to see her name before she left for her break) and Rachel Kwan for helping me with resolve my account matters.10/10!!! Keep up the great work everyone!
June 2023 by Hannes Husberg
Amazing, kind, and personable service provided by Neelam
May 2023 by MATT chen
I need to voice my gratitude to tony for he professional service I received last week. he helped solved my online banking and my application for a credit card all within 15 minutes. Very good service
April 2023 by Charlotte Thom
no service, unfriendly, absolutely not recommrndable!!!
April 2023 by bryan sow
This Branch is among the rude staff I?ve ever seen!
April 2023 by Lester W
EXTREMELY SLOW!!This is one of the few HSBC branches that still does teller functions. Be prepared for LONG lines and painful waits. It takes them 5 to 10 minutes PER CUSTOMER.
March 2023 by Mihai Gaina
Best compliments to Jeff.
February 2023 by Nikolay Tasev
Good staff unlocking my account for 5min.
December 2022 by ROnNY MaU
How dare you to retrieve my card. From turist to homeless after use your atm transaction. the 3rd guy after me got his card hijack too. No money, No transport, No food. Learn to begging before use this Atm
November 2022 by Yvonne Ng
Very careful in checking details to make sure everything is genuine avoiding errors!All the staffs especially the financial personal assistants (?) are very helpful and sincere to old premier customer like me! It is so good to talk to Cantonese speaking staff again after I moved here recently!Thanks a great deal HSBC SOHO????
November 2022 by Siwei An
The atm machine outside swallowed my card. Went inside for help but the lady at the counter was unhelpful and told me there?s nothing they could do. She was vague and repeated the same things to my questions which was irritating.Another more senior looking female staff came over and they proceeded to speak in their own language that sounded like Cantonese to each other. I don?t care what they speak alone or in their own times but speaking in other languages in front of customers is just plain rude.The reviews shows that this is not the first time that the machine is randomly swallowing cards and the bad customer service, if any at all is happening at this branch.
November 2022 by True work
Cash machine don't give my cart come back ? ? Please give me my cart... Disappointed ?
