December 2023 by Dejan M
It is a showroom pretend branch, no counter service.
November 2023 by Sahani Dias
The MOST customer friendly bank on Tottenham Court Road!I visited few banks on this road trying to open a bank account and HSBC was the most approachable and convenient for new customers. Thankfully the first day I visited- possibly in the morning hours the branch was not very busy, and all our questions were answered and the necessary information were given by Ian. He was extremely helpful and patient not only with us but also with all the other clients and potential clients, today the branch was very busy despite the fact Ian took time translating via his device to communicate the information to a client who didn't speak English. This bank/branch showed inclusiveness and welcomed all its clients. Special mention of Nafiza who was very helpful today.
October 2023 by Shen Yang
Not helpful , even premier customer
September 2023 by David Edwards
Use this bank last five years , no negative vibes .Always helpful ...... " people should look at own attitude interacting with people "
September 2023 by Parvathi Menon
Terribe customer service! I wanted the HSBC bank for several reasons, and the Tottenham Court one was closest. But the customer service personnel was utterly unhelpful and quite rude. One of them insisted that my letterhead was not real and kept sending me away without ANY suggestion how to fix it. It was highly ridiculous. I finally went to the Euston branch and had a wonderfully different experience.
August 2023 by Joel Oiku
Very high level of customer service which I credit all to Sonia, she was very friendly and helpful whilst helping me with my CTF
July 2023 by Frankie Shalet
There should be more manned counters for cash/customer service. There are usually long queues and we are not a cashless society just yet. I appreciate the staff, they are helpful in trying to get the queue down. A message for the higher ups to add more manned counters
July 2023 by Shakir MIah
Here at 9:30 opening time, still no one here to open bank.
June 2023 by Ivan Murenko (Cardboard Baguette)
Stuff doesn't wants to assist customers.
June 2023 by Laura Irvine
Julian was super helpful, friendly and communicative. Was a great experience.
June 2023 by Xiaoke Kang
The woman at the counter speaks like a robot with 0 empathy and 0 flexibility.
May 2023 by Macs bdivan
Very long waiting times, even if literally nobody's around. Continuous toilet flushing sounds coming from the speaker followed by some piano tune. Seriously??Additionally, there is no Main Desk sign when you enter so we were confused where to ask about where to queue.There is no numbered waiting queue, instead they call people by name which: 1/ does not give you an overview of your position in the waiting queue which DOES matter, and 2/ not really private, I don't want complete strangers know my name please!Not coming here any more...
May 2023 by Veronica Sesti
If I could give zero starts to HSBC as a company on this country I would. They are terribly unorganised and have zero awareness of actual company policies from branch to branch, you think you?re gonna get something resolved they decide to ask for another document or anything else not to get their work done. Honestly been trying to join accounts with my father who lives abroad for about 3 years now and they literally have no hold of what they actually need to make it happen. Service is awful asking for letter instead of making things digital like we live in a different century - god bless the end of physical banks, I can?t wait
April 2023 by Maria Averchenko ex. Zyryanova
Amazing customer service. Thanks to Sonia, she helped me with changing my data via the app and answered all my question regarding my accounts.
March 2023 by Susan Merrett
Closed down for repairs usually excellent
