November 2023 by Clara Hong
Not sure how this place deserves 4.1 stars because this is definitely not authentic Japanese food? ordered a teriyaki chicken rice bowl and the sauce was so odd and salty. I could definitely cook up the same rice bowl by myself but WAY better ?
October 2023 by Kay Rai
Urgh! Absolutely disgusting. Ordered spicy teriyaki chicken rice bowl, it had no chillies at all and so salty, it was totally inedible, through it all away! Won't be returning to itsu again. Not what it use to be. So beyond disappointing!!!
September 2023 by Roger Allen
Simple food that fills you up. They actually have extra sit sauce available which is good
June 2023 by Elena Mylona
Had the veggie sushi box, it was pretty good and filling. The staff were very friendly, helping me get my student discount and download the Itsu app to get rewards.
June 2023 by Lucy Todd
Not the most amazing sushi but it's fast and affordable. Also, the 50% off half an hour before most of the stores close is an absolutely win!Would recommend the duck bao buns!?
May 2023 by Nikki L.
I'm on holiday in London for a week & 1/2 and have been eating at sushi take out Wasabi. The prices at both are very reasonable compared to where I live. So of course I'm stuffing my face with sushi. I tried Itsu today and I find the quality is better. I like that wasabi has more options including vegan which I got by accident but Itsu tastes better.
April 2023 by arnaud legrand (Legrand Arnaud)
Correct food is okSushi were quite good
March 2023 by Tully Elliston
Shrinkflation has hit this place hard. £9 for a pot of rice too small to fill you up. I realized today, that today is the last time.
March 2023 by Odette Lutondo
the food at this place was expired the chicken was black like reheated these people are going to poison us health and safety should really check this place at once the food was so disgusting we couldn't eat it
January 2023 by Ernest Pawlowski
Hygiene!! The chicken noodle soup I had was nice. However, while I waited to be served, I noticed that the lady who was emptying the bins and picking things up off the floor was also the same lady who handed out the food without washing her hands beforehand. I don't know what itsu's hygiene rating is but I think that's appalling!
January 2023 by account two
Easy place to pick some fast food but their japanese food is not great...
January 2023 by 581GiovanniS581
Terrible place. It used to be good but they keep making the wrong orders and leaking plates, soups when you order to take away (it has happened already twice). The lady is also quite rude, so I don?t really see the point in going there anymore.
January 2023 by Sharl Adabashi
A bit clinical and the chicken teriyaki too dry for my liking. The restaurant is probably designed to appeal to a younger clientèle
December 2022 by mokujin Rocky
I had the best experience with the staff at this it, and I wish I could remember the name of the two staff members. One was wearing a headscarf and the other was a polish lady. Extremely helpful and honestly the customer service was impeccable. Thank you
October 2022 by monika s
The food is good but the new electronic self checkout system, intended to make it more efficient, slows down and confuses everyone and makes it more hectic than if they just had the regular tills. There?s only one person at the tills during rush hour which means there is no one to help with any self checkout questions. They should have at least two staff on the floor to prevent this and make it less frustrating
