February 2024 by Theo Stennett
I have had the most wonderful experience and service from both of Carmen and Alessio at the JLC Boutique. I had my 1952 Futurematic restored beyond my expectations and was extremely impressed with all aspects of the care that was provided. I hope to continue to use this boutique exclusively for all my JLC collection and thank all the staff very sincerely.
February 2024 by Dan I
If you're looking for a high-end Swiss watch, with a history of almost 200 years, with iconic models, like the Reverso, with professional and very friendly staff, just go at this shop. You will not regret the time spent there...
December 2023 by Michael Chapman
Bought a £10K watch for my wife from this shop. It went wrong twice within the guarantee period. Each time told that the fault was hers and charged hundreds of pounds to fix it. We believe that the watch was faulty from the outset but what can you do. In addition the watch was away for months each time. My advice is to buy a different make. These watches don?t seem to be able to withstand normal daily wear. Very disappointed.
October 2023 by Zoheb Zane Piranditta
I had such a fantastic experience with Cristina from JLC Bond Street. She was patient, informative and always kept me up to date throughout. The service and product is world class and Cristina made me feel special throughout a very sentimental purchase. I hope to meet her again.
May 2023 by Xeric Acin
Jaeger Lecoultre Polaris Mariner, a non dive watch sold as a dive watch. The crystal is poorly designed and easily broken. There are better alternatives as dive watches out there.
May 2023 by Jordana Mark
We had an exceptional experience at this watch store, thanks to the outstanding assistance provided by Alessio Fernandes.During our recent visit to London, we came to visit the Jaeger LeCoultre store because that's the company where we bought my husbands wedding watch, The Master Ultra Thin Reserve De Marche. Jaeger LeCoultre will forever and always has a special place in our hearts, and the store in London exceeded our expectations.We were immediately impressed by Alessio's genuine warmth and friendly demeanor. He took the time to understand our preferences, and his extensive knowledge of watches was evident as he guided us through the various options available. He skillfully explained the features and intricacies of each watch, making the selection process both informative and enjoyable.What truly set Alessio apart was his unwavering dedication to ensuring our satisfaction. He patiently addressed our concerns, offered valuable insights, and never made us feel rushed or pressured. His exceptional customer service skills, combined with his passion for watches, made the entire experience memorable and delightful. We sat, we laughed, we drank champagne, and never had such a good time in a watch store before.5 star review, highly recommended, and be sure to ask for Alessio ;)
April 2023 by Bjoern Altmann
Received a very good service during my visit. I also had a look at some very interesting books about the history of the brand. Alessio was very helpful and clearly passionate about the brand. I will certainly be back.
April 2023 by W Zhang
Enjoyable experience in an excellent boutique. I had sent my perpetual calendar for maintenance here and received amazing customer service from Alessio Fernandez who had kindly introduced some fantastic pieces professionally. Would definitely recommend this boutique and the teams here!
December 2022 by Gary Haddock
Simply fantastic watches, great location, in short: classy!
September 2022 by Mark van Seeters
Got all my questions answered about a watch that was not even for sale and was offered to try it on.The watch is liked is now the watch I desire. This store knows how to make an impression without pushing a sale.I wish I remembered the name of the person that helped me as her demeanor was excellent.
July 2022 by Andrew Wilkinson
Visited the Bond Street boutique with full intention of walking out with a Reverso small seconds. I was bestowed the "grace" of Najib Bouricha. After allowing me to watch him file some invoices for 5 minutes before showing me the watch, the overall feeling I was given was that I was not worthy to fall in his shadow. I wasn't expecting a discount but was hoping they would at least throw in an extra strap. Not so much as a smile. Maybe they cost extra? I won't ever buy from there on principle; I will find an alternative. I'm not a sales executive but managing to send away customers is quite impressive!
May 2022 by John Moynihan
The watchmaker's watchmaker! Nice shop, friendly staff, beautiful watches!
March 2022 by Peter 2704
Popped in to try a piece on that I had my eye on. The staff were very friendly and helpful.
October 2021 by Andreea Dinca
amazing customer service from Stefania Cavina. I called to purchase a strap. She sent pictures of all available straps for my watch. Payment and postage sorted within 24h. Would highly recomend them.
July 2021 by Niku Patel
The sales associate Bin was very attentive and welcoming. She was friendly and made the overall experience! Thank you
