December 2023 by Google user
I like this store because they have great selection of sneakers that are sold out everywhere else. The system is kinda silly but understandable since the store is in the busiest area of London city center. You ask for shoes and one of the staff scan it and send information to the storage. After 10/15 minutes you get your size to try but staff doesn?t really communicate about the waiting time so you just standing there not knowing if the shoes are coming or not. ?\\nThey need to hire more people there, that?s for sure.
October 2023 by Farooq Fikree
Aneesha over at customer service was so helpful and amazing. She went above and beyond to assist me. Her attitude was simply welcoming and brilliant and evident as she quickly resolved my problem. I was truly impressed by her dedication and outstanding customer service skills. I will definitely recommend Aneesha and this company to others.
October 2023 by Tobias B.
Positive: Huge store with lots of choices.Negative: their system is extremely customer unfriendly and inefficient. There is only one shoe per model in limited sizes. If you want to try the second shoe or a different size, you have to get a staff member to order it and then wait for 15 min until it arrives. You do that with every model and once you find one you like, you can't take it but have to wait until they bring it to the cashier. So what could be a 10 min visit can easily take you an hour.
October 2023 by Ale
They have a lot of options which is nice. They need to train their staff better though. Was told to go to first floor for changing rooms, but when I got there they were closed and I had to look for another staff. Was going to buy a pair of trousers that said it was reduced from £73 to £60, got to the till and was told that it was the wrong barcode so I still had to pay £73. Then staff on till forgot to charge me for the bag, so she wanted to charge me an extra £0.20 on a second transaction, which is fine. But she didn't even mention what it was for or apologise, I had to be the one to ask. Overall not a nice experience.
September 2023 by Darren Wee
Asked the staff for different size of shoes, she nodded and did not get back to us. Waited 30mins like a fool. What a professional staff #Joke you have team of staff walking around busy talking to one another and giggling away but no one is free to attend to customers request.
September 2023 by Katy Austin
Staff are rude, no interaction at all. Went in there spending over £70 on 2 items and at checkouts the staff member made no interaction at all. He chucked my items in the bag and just shoved it in my face. Asked one of the staff for help on the shop floor and was told to leave them alone as they were busy. Yet the upstairs part was completely empty.
August 2023 by Ante Ojvan
I recently utilized the jersey printing service on the 3rd floor and was genuinely impressed by the level of professionalism demonstrated by the young employee. Their seamless assistance throughout the process, from explaining details to providing insightful consultations, resulted in flawless execution. I was truly pleased with the entire experience.
August 2023 by Prakash Bista
I came to buy a pair of shoes. They said they had a shoes that i was looking for and I literally waited more then 30 mins but the response i get is we could not find a shoes. That was very unprofessional and just wasted my time. He was one of the supervisor there named Housin with a curly hair. I got this name from one of the worker there.When i was waiting I even asked another girl about the shoes and all is was speaking to herself like if she does not even care. That was the worst customer service I have ever got in my life. I hope the company sees these and take proper action on this kind of things.??? these kind of careless and who does not care about customers should not be working.
August 2023 by Tammy Harewood
It was fine, I got there 40 mins before closing. I was impressed with the staffs level of knowledge of the stock. I take a UK size 9, but a lot of the trainers I picked up, they no longer had in stock or in my size, but not only did they check this store, they let me know if the shop further down Oxford Street had it in stock. I was looking for adidas ' bold 'and the platform gazelles, unfortunately because of the time it meant I wouldn't have been able to get to the other store in time, but I did still manage to spend £53 on the Jordan everyday and the Hugo 6pack of socks in readiness for my new trainers?
August 2023 by Roni Dragusha
Coming here to leave a review for one of the managers at this JD named ?Leila? (im sorry if I misspelled your name) - I was met with some altruistic customer service during an extremely busy Friday afternoon from this lovely young lady. People like this who are kind for nothing in return are so rare nowadays, so I wanted to leave a few kind words about her - promote her to CEO or something!
July 2023 by BluEye
great selection of shoes and clothes, but I couldn't find the latest adidas bots, which is unacceptable in a store in such a location
July 2023 by Najma Hassan
I wish I could give this store 0 stars. None of the employees were helping and left me standing waiting for over 15 minutes. They speak to you without respect and are straight up rude. None of my questions were clarified. 0 STARS!!!!
July 2023 by Abbass Abbass
I visited the store yesterday with my austic son who want to buy shoe, unfortunately I asked them politely to reduce the music volume because my son doesn't like the noise, However they refused.
July 2023 by Abdulmalik Al-Obaid
Asked for a size waited too long, eventually the show was next to the guy 10 mins before he realized its there
July 2023 by Chris Gill
I visited to buy a football shirt as a birthday present. The counter where you can get letters printed on to the shirt was closed on a weekend. Surely one of the busiest times, something like this would be open? I also attempted to buy some trainers but despite the size (I wanted) being on the shelf, it wasn't in stock
