March 2024 by Locutus Borg
Excellent pharmacy. Their appliances unit is great because they have staff that can do measurements for things like stockings and compression garments. The wait times can be insane if you want to see someone specific but it is absolutely worth it. This place was recommended to me by an NHS surgeon twenty years ago, and he said I would be treated by experts here, and I was. I still like going there from time to time when I need measurements for my stockings.
January 2024 by Keira Barbuto
They?ve always been slow here, but I never would have imagined it would?ve taken 2 and a half hours and a grand total of 11 phone calls because they either transferred me between the same two departments 40 times or being straight up hung up on, just to find out if my script was ready to collect!!!
December 2023 by Jack Preece
Aggressively confronted by 3 members of staff when I asked if I could bring my small dog in to collect an item pre paid for online.Not dog friendly.
December 2023 by Junaid Iqbal
10/10 Customer Service.Team went above and beyond to help me place my order and dispatched it on the same day. I will recommend JB&C to everyone.
December 2023 by Graciela Moreno
Very good attention to customer - I had a reaction on my skin from a skincare product that a member of stuff had strongly persuaded me to buy and the manager, Maria, returned it with no hesitation. She was very professional. It was all processed within 5 minutes. Excellent.I've also had a great experience with Katya. She has recommended me excellent products and has given me very good advice. Will go back to her over and over again!
December 2023 by Leah Jones
I find filing prescriptions here to be a very stressful experience so I have recently started to go elsewhere.Very busy, no clear communication from pharmacy staff which can lead to you sitting waiting for an unreasonable amount of time, constantly checking if your medication is ready. Also regularly lots of irritated customers also there doing the same thing which really doesn?t leave a nice atmosphere.Not sure what?s going on or why the pharmacy find it difficult to issue the prescriptions in a timely and communicative manner but I have found going elsewhere to be the answer to avoiding this.
December 2023 by Yael Modiano
Worst customer serviceI ordered 4 Aromatherapy products on the 27th of November -10 days ago !I was first told on the 1st of December-4 days after the purchase that one of the products was missing so I would be refunded for that 1! there was no refund , not even on the email relating of this!I had to write back yesterday - 9 days after purchase- to check when the 3 products which were available would be delivered !I was told that in fact nothing was available. If I didn't write I wonder if they would inform meSomehow They do sell it again online but at a higher price!Very unimpressive customer service.No apology, no offer to send at a later date, at the same price! Nothing!Not impressed
December 2023 by Jonathan
I came by a few months ago when I became sick during my vacation. John Bell was the only pharmacy near me and decided to give it a try and it was the best experience i?ve had! Feliciano helped me sort out the products I needed accordingly and had such a friendly service attitude! Will come by again on my next visit to London!
December 2023 by MotoMedic
Slow dispatch and only 1 item sent, despite invoice claiming to have sent 2.Phone lines are down too, appalling company with blatant dishonesty on display.In dispute with my bank and trading standards will be informed.
December 2023 by Roger Brown
Huge Chemist selling everything from serious doctor and medical supplies through to perfumes and gifts. And EVERYTHING between. Big and airy. Pleasant shopping. If you are looking for something vaguely medical.
November 2023 by Peter Foster
Useless ignorant unhelpful and hardly even a chemist.They couldn't fulfill my prescription because their "supplier" didn't have the product my surgery requested a week previously. (They had my 'phone number to inform me of this should they have cared to).I tried to buy some other things. The paraphrased interaction went like this:I: do you have any hydrogen peroxide?JB&C: no.I: do you have either calcium chloride or sulphate?JB&C: It'll be in the vitamin section.I: No it won't, it's not a vitamin.(After consulting with the dispensing pharmacist who looked at her proprietary medicine shelf)JB&C: No.I : Do you have sodium perborate?JB&C: It'll be in this vitamin section.I: It's not a vitamin.(After consulting with the dispensing pharmacist who looked at her proprietary medicine shelf again)JB&C: No.I think I'll try Grafton Pharmacy next time and see how they get on.
November 2023 by C B
Great service all round. Sixtus has turned this store into a lovely place to shop. Very good hands on manager. Customer service is excellent. Great range of products available. Even the Covid jab service was excellent. Very well organised, quick,and efficient service. Value for money throughout the store.
November 2023 by Resident Adviser
Too many people just standing around chatting. The staff are not proactive to say hi and ask if you need anything. Considering how many of them, the ratio of staff to customers was more than suffice to have a good service. The woman I approached for help had no smile on her face and when I asked for directions yes she pointed it out but she could have walked me over there pleasantly given she was just stood chatting with two other staff. This is my first time visiting this store but Boots staff and Superdrug staff are more efficient. Just because the shop is old and prestigious (but saying that, they no longer hold the royal warrant) does not mean it is invincible in this market. Rather than trading on your anointing oils of the past, why not warm the hearts of a new generation of shopper in the present and secure your future. I give two stars as the store is beautiful and the young boy who eventually helped me was kind
November 2023 by Ajay
Overpriced and the staff have no time to explain the prescription, they don't give proper bills (everything is mentioned as private prescription in the bill without stating what medicine the cost is for). I brought prescription from them which costed me 27 pounds and found out the same prescription with same brand costs 8-9 pounds in other pharmacy like boots. Their bill does not mention the medicine name, instead they name it as "private prescription". Never coming back here again.
October 2023 by Maria Persdotter
First time shopping here in years and I will not be going back. Amazing looking pharmacy and seems to have a great range of products but the staff I came across have zero manners and service skills. The older woman in the counter did not greet or even look at me as I came up as she was too busy gossiping with her colleague. Having myself worked in service related jobs for 30 years this is just not good enough. Time to update some staff I would suggest.