This store is good enough. Its the best John Lewis (Oxford Street obviously). But can't compete with competitors. Disorganized store layout and some escalators always don't work.
Bought some glasses and the staff were so helpful to bring it to the customer collection point. Retrieved it a few hours later without any hassle and was served by the very pleasant Bruno, thank you!
I love shopping at John Lewis (online especially, in store not so much). Their website is simple and user friendly. They have a variety of products in different price range. Their own JL line is innovative and have good selection of basics at good price. Their customer service is top notch. I am never disappointed.