December 2023 by Prince Owusu-Toku
I came this morning Saturday 2/12/23. I came here to verify my ID. Contrary to the reviews I had earlier read online about their bad customer services and all that, the experience I had was totally different. Ammar the front desk officer was super helpful and took his time to listen to me, solved my issue and further took me through a lot of stuff about having a Lloyds account since I was a new customer. He did same for all others who came in which I observed personally. I rate the services a 5 star ?? and Ammar 5 star ?? as well. Thank you.
October 2023 by Alom Uddin
Zero star if I could. 30 minutes wait for counter service. Only one functional counter in a branch on the busiest street in the UK? Only one staff member serving. Funds were ordered 24hrs in advance but not ready at pickup time. Manager Nicole seemed dismissive to that fact the service here is so bad. Responding "with the short staff it was an option to keep the branch open or shut it". Surely you should recognize that you have a staffing issue? Is the lack of staff because they've left due to the managers dismissive attitude? 13x 1* reviews in the last 9 months.... head office need to wakeup!
October 2023 by biohacking course
Out of all banks arround me (I'm in Paddington) I like to go to this one in bond street. Been here many times, just surprised to read bad reviews here below as I never encountered anyone rude.... Staff were always helpful and smiled... I don't imagine that all these staff that I saw many times been anytime rude to someone? Especially I'm not a very chatty person, I just come to do my thing and they do their job, all in cool manner... never been let down in any way
October 2023 by deez7878
Hopeless. Presumably this is some kind of flagship given its location, but it's everything I don't want from a branch. From the incoherent layout, to the staff wandering around directing annoyed looking customers to waiting areas for 'someone' to come and assist them. I wanted to draw out some cash, more than I could get from the ATM so I joined the queue for the single bank teller who was counting a large stack of notes one by one, and checking each individual note. I eventually gave up before rigor mortis set in, I'll just have to make daily trips to the ATM, it will probably still be quicker than queuing up
October 2023 by A. F.
A supervisor named Kim who was at the bank at 3.35 on the 5th of October 2023 was very rude and condescending. I love Lloyds, but the experience with this individual was just shocking.
October 2023 by vinodhkumar sampathkumar
BEWARE ! The external ATM had skimming devices and I was scammed of lot money.
September 2023 by BRB999
Bad customer service they not like to help me ?
August 2023 by Pratik Oswal
Rude staff - expressed interest in opening a bank account and staff was clearly not interested and told to come back later
August 2023 by M T
Very impractical and bad serviceIf you need to go to the counter, you should avoid to go there.
August 2023 by Dr. Muayed Koraiz
One of the worst branches in London i believe, customer service aren't nice & AC doesn't work so simply don't come unless you like to waste your time & sweat.
July 2023 by JB
Waiting for half hour already for the ?knowledge bar? on the first floor and counting? many clients already gave up and left
June 2023 by beeshnu kay see
Very helpful and friendly staff !!
June 2023 by ali Ozlat
Everytime that i do visit this bank Branch its nothing but warmth and support from the first person right up to the last, and today i had seen a manager called Nicole and she was nothing but kindness and supportive and her kindness was really appreciated by me and all of her customers that see her on a daily basis, i cannot be more grateful and happy about their service and it was just so nice to see them kind and helpful to me and other people's needs . many many warm thank you to you and your team Nicole at Bond Street Branch. if i can give 10 or 15 stars for the warmth and support and helpfulness i would possibly give 20 or 25 .really thank you to all from the bottom of my heart to you and your lovely team Nicole.
June 2023 by Miguel Ângelo Correia
Some of the stuff upstairs is unhelpful and very lazy People. Shame for a beautiful Bank
May 2023 by Ayub Haji
Unfortunately for you, last week I came to you I wanted to update the account and you said only your name is wrong go fix it, I went to fix the name I came back today one of your staff made it difficult for me Last week you didn't say it was wrong.. I went out sad. Unfortunately they are not as they should be.
