March 2023 by Done2001
As a disabled person, I needed to use the facilities. not only was the staff rude and disrespectful, there was no radar lock on the disabled toilets so physically abled people were using it, customers were also rude to me 0/10 experience would never recommend to anyone.
December 2022 by lordlouie
45 minutes to get our order. Seemingly random system of sorting orders. Ours was missed. Brought it the attention of the supervisor. They wandered off to look. 10 mins later they had an employee bag up our order directly in the kitchen. This took a further 15 mins. Everything was cold. Have had McD's all over the world and this is hands down the worst of the lot. I think they know it's bad - the feedback code comes back as invalid.
February 2022 by Liveandsee23
Let's be honest we only go to McDonald's when we are craving junk. This is a super busy branch located on Oxford Street. Opens very late. The new automated ordering machines as per post-pandemic were good. I ordered on the application purely as I had a voucher for discounted chicken McNuggets (6). Not sure of what pre-ordering on the application was meant to do as you have to go to another counter, tell them you are there and then they give you a receipt for you to then collect your food. In all honesty, food came out quick. It was freshly fried and fine. I luckily managed to get a seat. I have to say the branch was quite clean especially compared to other branches. Staff were actively trying to serve fast and keep the branch clean. They were pleasant but not really friendly. As I said if your craving junk. The line for the toilets were a mile long. I would not bother as I can imagine what they would look like!
February 2022 by Ahat21
Let's be honest we only go to McDonald's when we are craving junk. This is a super busy branch located on Oxford Street. Opens very late. The new automated ordering machines as per post-pandemic were good. I ordered on the application purely as I had a voucher for discounted chicken McNuggets (6). Not sure of what pre-ordering on the application was meant to do as you have to go to another counter, tell them you are there and then they give you a receipt for you to then collect your food. In all honesty, food came out quick. It was freshly fried and fine. I luckily managed to get a seat. I have to say the branch was quite clean especially compared to other branches. Staff were actively trying to serve fast and keep the branch clean. They were pleasant but not really friendly. As I said if your craving junk. The line for the toilets were a mile long. I would not bother as I can imagine what they would look like!
February 2022 by sAm16172003
Worse experience ever in mcdonalds didn?t get what I ordered customer service was bad and rude never again there hell no most horrible place disrespectful and disappointing managers are horrible than the employees they really font care about anything didn?t solve my problem but was interested in doing something else the employe didn?t even accept his mistake when it was clearly his thats one of the most horrible terrible disgusting place i have ever been wont ever go there again if you guys cant be nice to customers than don't talk just shut up really your employees are mood spoiler after a long day just wanted a nice meal your employees didn?t even let us have that in peace.
September 2021 by Tadeusz Kwiecien
Small place at the station, usually busy, especially in peak times. Quick service. Good if you are looking for quick meal.
September 2021 by Simon Paul Hyde
Small seating area, very busy, but food was fresh and tasted good. Didn't wait very long at all for my order.
September 2021 by madabbafan
Poor customer service, rather rude staff still providing game 'cards' for an expired game. Food was below average, chips were soggy and undercooked.
August 2021 by eva jones
Just had a chicken burger and the buns seemed like way out of date, lettuce was soft and yellow. How can they serve that to people!?
August 2021 by Ri-Ann Clarke
For the past 3 weeks of going to Mcdonald's in Bond Street Station in the mornings and at the lunch times because I love Mcdonald, I have been asking for a cup of ice and I have been refused. I even said to the Customer service Advisor even if I have to pay for it but still they say No. So instead of asking for a cup of ice, I simply ask for extra ice in my cup. But today at Lunch Time, after asking Lovely Martha at the Till she said sure and offer me a cup of ice separate from my cup of coke that I paid for. Great customer service.\\nThank you Elizabeth for making my morning the following day by giving me a cup of ice and cup of coke separately. Much appreciated.
July 2021 by Love and Hope
Good place ,some spaces to sit inside\\nBit busy though on Weekends
July 2021 by M Jay
A few people ahead of me in queue, but it was fine.\\nNice to have McDonalds again ?
March 2021 by Lewis, Chazza
I went to get lunch today and saw that the mangers were extremely rude to a young girl who was working and trying her best to make my order, I gave her a £50 note and she needed a card to put it through the system and one of the mangers with blonde hair told her to move to the side very aggressively and I could tell she was quite embarrassed and then she was told to move to the other end. I then went to pick up my order and she was getting shouted out by the other manger to do something while she was still trying to bag my stuff up leading to me not getting the sauces and napkins and stuff. I think it?s a horrible way to treat your staff and as I tried to say something I was ignored, it would nice to see if someone who represents McDonald?s would do something about this.
December 2020 by BernardBertram
There is a dearth of decent cheap eats in this area & Westminster Council should ashamed of themselves- so many people come from all over the world but the rents mean that there are no cheap eats! This is one of the worst McDonalds apart from the one on the Strand. I know they are busy & have to deal with lots of visitors who mill about getting in the way but the food was terrible- cold & under cooked. Nobody knows how to fry fries anymore- crisp & lightly brown! Not cheap either.
September 2020 by siratinasim
Today I been there one staff was black man with tie he was very very rude Firstly I get take way pack then change my mine I wanted sit and he said me it?s too late you can?t sit he was very very rude and racist I hope he change very soon
