September 2019 by tarron kinsella
Friendly staff, good service. Have had some bad experiences in some Moss Bros branches (notably Croydon) but the staff in the Regent St branch are very helpful and professional
September 2019 by Sam Veale
Always return for the friendly but professional efficient service. Easy to recommend.
September 2019 by Mi T
I was looking for a full outfit and despite requesting assistance staff was more interested in chit chat with each other. Guess I was dressed too sporty today to be taken seriously.
September 2019 by Samuel Ho
Wasnâ??t busy at the time I visited. However, staff still failed to accomplish a simple request. I asked if I could try on a specific size for trousers, I simply received an â??Okayâ?. Instead of helping or asking for help, the staff chose to chit chat with another customers. The other team members were obviously free but none of them tried to assist.
September 2019 by Timothy Lui
Really helpful and went above and beyond when finding a jacket for my sisters wedding!
September 2019 by Aziz Agcabay
Poor service, had trousers given to me 4 sizes too small.. then told me go to look for another moss bros. I asked if they had stock there, response was I'm not sure you have to try. I asked him to call another store he came back a few minutes later and said no one is responding. Even told him it was for my sisters wedding.. I didn't receive a congratulations.
August 2019 by Danny Staple
We came for fitting a suit hire. While other Moss Bross stores in the area couldn't do fitting this one did and it was excellent service, very impressed. I'm yet to see the actual suit, but we matched style then used substitutes to get a fit. The cheap seemed very professional, really knew his stuff.
July 2019 by Nathaniel Martin
Had really good customer service earlier today when going to get fitted for my friend's wedding. He advised me well and I was seen to within 10 mins. Used this branch when I was getting married in 2016 and they were good then too.
July 2019 by Valadi Raheem
Amazing customer service from all the staff. Special thank you to Amrik who assisted me in getting me the suit I wanted and making sure every detail was reviewed thoroughly.
May 2019 by Chris Pournaras
Extremely good experience from two members of staff. They went above and beyond to find a solution about getting for me the right shoe size. They were both very friendly very professional. This is a customer service you donâ??t really get these days. Unless you visit the most high end stores in city. Well done really.
July 2018 by Toka El Menawy
RUDE! The helpers working there are extremely rude and no manners what so ever! Were these people interviewed before getting a job?? Thatâ??s a question I need to ask the management!!!!!! Sick it makes me sick to deal with people with such ignorance towards dealing with people!!!!! This store has the worst customer service ever!!!! Extremely rude and disobedient to the customers!!!!! They have an African man working there and he doesnâ??t know how to deal with humans!!! He doesnâ??t know whatâ??s the basic way to communicate! Iâ??m saying his ethnicity because he was racist towards non British people!! They donâ??t have any etiquette towards the people they deal with! And very sexist and racist towards the clients! I went to buy a shirt with my dad, I am from North Africa and I live in Dubai, and the seller was African but he barely knew how to deal with people and he refused to help and asked me to leave the store because I was asking him for an open shirt to try on to see it, he was yelling and screaming in the middle of the store and asked me to leave if I wonâ??t buy anything! I donâ??t think this is how the people that work as helpers in stores should act in such a way, they should smile and be welcoming, and thatâ??s how everyone in their job should be, no one forced anyone to work in a certain place and he has no right what so ever to be rude and be disrespectful to the customers! Iâ??m never going to this place again and I wouldnâ??t recommend anyone buying anything from a place with such service even if ill be buying the best thing in the entire world!!!
July 2018 by Arti Iskran
Benjamin helped me out a lot. I needed a kilt for a wedding and left it far too late, only 2 days before the wedding. Ben sorted me out in 15 minutes and I walked out of the store with everything fitting perfectly.
When I tried to return the kilt at a different location, I experienced some problems there as for some reason the hire was not appearing on the system and the manager there was most unhelpful, so I called the Regent Street store to see if they could help me. Lucky for me, Ben was the one who answered the phone, spoke to the local manager I was having issues with and everything was resolved.
Thank you.
June 2018 by Leo Hunter
Changing my review of this place. I was happy at how well the fitting went for hiring a suit. However, since then, I have received only one email saying i will be contacted when my suit is ready to collect, i have not heard a thing, they never ever answer their phone. I need the suit for tomorrow, so now i have to go there blindly in the hope it is ready. Terrible communication, lack of actually.
June 2018 by Steve McQueen
Excellent. They kitted out our 2 lads who were going to Royal Ascot. Friendly, helpful staff.
June 2018 by Juliet Low
Took 30 mins there. Still couldn't get any service. We had to find our own sizing off the rack. Nobody was there to service. The place was a total mess. Everyone was having to help themselves and nobody was cleaning up. Terrible store. Go to another branch.
