December 2023 by Jason Brett
I have just walked into the shop that had no customers - 4 members of staff - not one of them spoke or acknowledged me . One was on her phone , the other on the computer - did not even look up and the other 2 just standing there - that?s why the high street is dying . CUSTOMER SERVICE - that?s what they are paid to do.
October 2023 by Christian Duhay
Though my overall experience was not perfect, generosity and kindness make for great service.I dropped off my suit jacket to be tailoured, and though it was not altered by the day we had agreed, the staff played their part to take care of me. I am grateful for Jinali and Edita for their help in measuring me up, Dwani and Fahmida for their help with the delay, and Martin for his generosity in making up for the error. Thank you to the Moss Bros team in the east Oxford Street store for my beautiful, and now bespoke, jacket.
September 2023 by Dan King
Wow what great service! Loved my experience today, was left to shop but Usama was there when you needed him ?
September 2023 by Harris G
Terrible service. The staff either giggle and chat between themselves while they see you struggle to find sizes and do nothing to help. When you do ask for help they do the bare minimum and are not helpful at all.
September 2023 by Jay
Franklin was amazing. Best suit buying experience I've ever had. Will be back and will recommend.
August 2023 by 6 Darklighter
Had a great experience here today. The service from Dean was outstanding. Really helpful and professional.
July 2023 by ajs madness
Walked in and was shown no love what so ever...Despite that I came from the other branch on Oxford circus being told, what I was looking for this Oxford circus branch had.I explained I needed a simple bow tie, the employee said they don't have it, it's best I order online.I explained I was told the store has 5, he said sometimes the system says things we don't have.That was the end.I went to Holborn were I was greeted and helped they did not have the bowtie on the floor they checked the system found they had 2 in store. They went to the back and found me one.They also said Oxford circus had 5, where I had just come from.That Oxford circus store is lazy and quite pathetic. Thanks for wasting my time.
July 2023 by A Buapimai
I purchased from Moss before but in Brent Cross branch and they were nice and helpful but this branch, no one helped me, no one asked me if I needed help. When I tried to look for someone to help they just look away and make themselves busy doing nothing so I went to another store to buy a 3 pieces suit. Not coming here anymore
April 2023 by Lucas Reynaud paligot
There is not guest relation. No one is looking after the customer. I am helping myself to take the jackets and go to try alone, no one is checking is the size are correct or if I need assistance. Very very disappointed.I love the brand, the suits are very nice but very sad that one knows about guest relation.
April 2023 by Jem Roberts
I went in for a styling appointment for my wedding suit, and assumed I would have someone there to recommend what would work for me (e.g. based on time of the year/hair colour...). But the woman there was useless. I had to ask her all the questions about sizes, how the process works. I came away feeling quite dejected and more confused than before!
February 2023 by Catherine Stuart
One star is too much for them. Booked my fiancé and his 5 groomsmen both a custom appointment and a hire appointment. They turned up at store and literally no one helped them. The woman who eventually ?helped? them was beyond rude, didn?t even measure them and didn?t listen to a single thing they wanted. Even ended up calling one of the groomsmen, in so many words, fat. She said that slim fit would be suitable for everyone, and I quote, ?apart from you, I?m concerned about you?. This is despicable service. They eventually tried on some jackets however weren?t able to try any shirts on because that?s not something you do apparently?? We booked appointments with the intention of buying a suit and hiring 5 suits however they ended up walking out extremely unsatisfied and just lost for words. We won?t be spending a penny in Moss now because of your service. An absolute shambles.
January 2023 by Jessica Williams
Went here with my fiance and his best man to look for suits for our wedding. We had an 'expert styling appointment' and really needed some guidance on styles available and fittings. Despite letting the store assistant know that we had an appointment booked, we were really just left in the store to figure things out ourselves. There was a significant lack of service and very much felt like we were an annoyance rather than customers trying to find outfits for our wedding. At no point did they get measured or were any recommendations about fit or styles given. A very strange and disappointing experience.
January 2023 by K Mac
Truly terrible, terrible service. We hired a suit through Moss Bros - and to order it, we had booked an appointment. Despite this, we arrived and nobody offered us help even though we had booked a bespoke 'Hire Consultation' appointment - we were just told to go and look through the suits to see the sizes and pick one, but there was such a limited selection of sizes it meant we had to do guesswork.On collection, the staff were incredibly unhelpful and we were told there wasn't 'anyone who could assist us' despite there being several staff members loitering around not doing much. It took us 45 minutes to collect the hire suit and the staff were really rude and disinterested.Perhaps it's different in other Moss Bros stores, but I would not recommend this particular one to anyone.
December 2022 by Chris Soupalikas
Really nice shop, but the people who are running the shop have no idea of their role and they are really rude. I went there to buy a tie, cufflinks and a pocket square no one ever helped me or talked to me while i was trying to find where the items were located. I went to pay to the till and I was waiting for a while cause the people behind the till were dealing with random things in their tablets. Finally, a girl from no where came behind the till and she asked me ?if I am okay? and I told her I just want to pay them another girl who was behind the till asked me if I want receipt I told her multiple times yes and she was laughing non stop, I asked her if it?s something funny and then the girl who came from no where replied to my question instead of her ?no sir everything it?s fine? obviously something wasn?t funny. I was too close to leave everything I was about to buy there and leave. I am never going back there if I could rate their unprofessional behaviour and the unprofessional experience I had because of them it would be 5 stars well done .
December 2022 by Kibet Kevin
I was looking for a suit store for large size, this store had what I wanted. Price is a bit in the higher side but definitely worth it.
