January 2024 by Dan
We found the lady that served us very rude we asked if we could have a wrap instrad of the burger and she advised no ot doesn't work like that I am afraid that we can't accommodate this. Then they forgot to put our sides on the order and our drinks also said we didn't ask for that when we did very disappointed in this. This is the first time we have been disappointed by nandos
January 2024 by Lindsay Ward
Myself and my boyfriend went to this Nando?s and found that their customer service is shocking. Edward and his colleague were extremely rude during service of taking our order and clearly do not know how to say please and thank you. When I then presented them with a gift card this seemed to cause even more of a dissatisfaction and inconvenience to them to serve us. I then had to wait and then ask for my glasses for our drinks to only be told you only order one drink! When clearly there I had asked for two twice and plus there were two of us standing ordering our food if she had bothered to actually look up at us whilst serving us.When asking for the manager they sent another member of staff over after 5mins thinking we had not heard Edward asking her where the manager was!!! Very poor customer service.
January 2024 by Andrew Burns
Lovely place to eat very convenient to Oxford Street food was very hot ? and tasty service first classExcellent experience
December 2023 by Rebal Akar
The chicken thighs were really good. Outstanding friendly service.
December 2023 by Stuart W
Always love Nandos but this venue has a very good size and had an accurate estimation of wait time for our
December 2023 by Kiks Virdi
Got there for around 2pm. Was told there is a 15 kin wait. When I said that's fine we will wait. The waiter went to the kitchen area, came back and said oh there are some spaces downstairs. Wr went downstairs to if over 50% was empty. Confused why we were told a 15min wait for a table when it was half
December 2023 by Ash Aryan
After long day shopping decided to eat so we went to this restaurant. Firstly, we waited outside in the queue for about 10-15 minutes for a table, then we waited to be served for another 15-20 minutes but they ignored us.Finally asked if anyone can take an order and I believe the person who answered me was manager and told me he cannot do this now cause he is busy. So we left.Didn?t have any good experience at all!
December 2023 by ward3550
Nandos is always great for chicken. The food was nice but I found the service wasn?t great after we ordered we was told that they hadn?t defrosted the cheesecake I had order on the app and was told that they would refund which they haven?t. Also while eating waiter came to the table twice and was leaning over my wife?s food while eating they was also trying to rush us as it was busy and before we even left the table they had started cleaning it
November 2023 by Caitlin
We've started a tradition of going to Nando's at least once every UK-trip and so far, we haven't been disappointed.The food is always good, the service is always very pleasant and helpful, the atmosphere is unlike others. This location in specific is nicely placed in the city center, looks great and has all the previous mentioned points included.The only point to mention would be the door, which closed very slowly and let in a lot of cold air, especially when it got busier, which would be nice in Summer but wasn't as much on these cold and dark Autumn days.
November 2023 by Sue Scrivener
Being a Saturday it was very busy so had a bit of wait for table. Ordering is via QR code. Food didn't take too long to come out. One meal was OK. Chicken was nearly cold in the chicken Burger. Staff didn't seem bothered when it was highlighted. Offered to reheat it. Then took it off the bill when that option was declined. No apology made. Mediocre food
November 2023 by Adnan Gill
Great food as usual. However, this branch isn't HALAL. We came to know only after eating it.Dietary restrictions: Not halal
November 2023 by Phill Potts
Enjoyed my butterfly burger. Great location, just off Oxford Street and close to Elizabeth line station. There were 6 of us and there was no problem ?. The only problem was that the waiter was pretty miserable.
October 2023 by Alex
The food was all flavorful - especially the chicken, the halumi cheese was very good with the sauce, and the dessert custard is great. I was not pleased with my garlic bread since it was hard to chew, but the other garlic bread slice was apparently soft and nice.
October 2023 by Verica T
Very pleasant atmosphere. I liked the music, maybe it could be a little quieter. The employees are very kind and helpful. The possibility of washing hands without going to the toilet, in the restaurant itself, impressed me. I liked the unusual combinations of spices.
October 2023 by Markus
The food was delicious, and the portion sizes were perfect for sharing. What I particularly enjoyed were the extra sauces available in different levels of hot sauces. The service was also very attentive. In our case, we were seated in a somewhat crowded area, which made it a bit hectic and less cozy.
