February 2023 by D
Useless thing is closed with no warning. Very Apt for incompetent bank
December 2022 by Hawa Dadi
I wait more than 30 min for deposit money. Pure customer service.
October 2022 by Girish Patel
visiting from US. Had to convert some OLD UK money to new ones. Stephen was very corteous, quick and made it extremely easy to exchange 250 bucks.
May 2022 by Dr Ameed Hamid (???????? ???? ??????)
My favourite bank in last 40 years
July 2021 by Maya Iiu
On google they say you close at 17:00, and I today visit your bank on 208 piccadilly street, it shut already. But on your outside wall the board still says close at 17:00.It totally wastes time...You should have changed your opening hours on google and your bank wall ok.
July 2020 by Wafa M
This branch was unhelpful and from reading other reviews realise that the employees are just plain lazy. I know when someone can't be bothered to help and tries to fob a customer on to someone else. The clerk didn't want to leave her warm booth for something that would have taken maybe 5 minutes. She suggested going to another branch or waiting after another customer that will take A LONG time (there was one CSA!). Time that I did not have! Sometimes I wonder if these banks want to retain their clients....when I figured nothing was going to get sorted here, I left and went to other branch down Piccadilly (closer to Green Park Station).Keeping in mind that this is a huge branch with only 3 employees at 2.50pm on a Tuesday, it wasn't busy so I didn't understand why I wasn't helped more.My local branch has permanently shut and now I can only go to the ones in the city. But this doesn't work because bank hours are more or less the exact hours I work. The issue I had meant that I HAD to visit a branch. I also had a time limited brought on by NatWest not due to me but them, and was treated like all this was my fault.I bank with Metro as well, much better service. Better opening hours, more staff and if you need your bank card asap, they'll print one in house for you in less than 15 minutes.I was getting thrown around from someone on the phone to an actual person again and again and again with NatWest.Finally got my issue sorted after almost breaking down over the phone, the NatWest employee I spoke to that finally fixed my issue has reported this branch along with the other 2 I visited (check out my reviews).In a nutshell, bank elsewhere!
August 2019 by thomas Cracknell
Went to this branch yesterday to unblock my debit card (thxs sainsburys! !)queued up was asked to wait by a very polite woman after she served a customer she went to the office and a minute later a male staff member came out he unblocked my card for me. Both members of staff were very friendly and professional. I wish that this was my branch!! Take note regent's street this is how you do customer service. 5STARS.
March 2019 by George Papagiannopoulos
The worst of the worst branch..no service fat girl always rude try to find excuse not to served customer...
February 2019 by C Sparkles
Had to pop in to update my account details and change a standing order. There was a bit of a queue as there were only two staff at the counter. A lady came out from the back after I spent about ten minutes queueing, and took me to the partitioned area to serve me. She was very friendly and helpful.
October 2018 by Hana Jur?agová
Once again awful service, went there with the request to open a new bank account. Firstly, I was told I need to make an appointment and was asked for the ID and prove of address. After providing those I was sent away and told I need to visit a branch where I live or work...
June 2018 by Bevin Hill
don't bother.. the world's slowest banking service. terrible.
March 2018 by Samantha Lee
Convenient but ATM very often down
October 2017 by Steve Mattiussi
Very friendly service, and very efficient at what they do.
July 2017 by ceci alex
Do not use this ATM!!!! We had our card information stolen while withdrawing funds. Filed a police report.
May 2017 by john tunstill
NatWest/RBS Review â?? 208 Picadilly, London
â?? Page 3 â?? cont. from NatWest/RBS Review â?? Leicester. Original reviews started on NatWest â?? Rugby.
2009 â?? The Court of Appeal ruled that fees for unauthorised overdrafts and bounced cheques are subject to regulation by the OFT, NatWest and RBS both announced dramatic cuts in their overdraft fees, and the unpaid item fee was reduced to £5 from a staggering £38 and the card misuse fee was reduced from a swinging £35 down to £15.
2012, the group suffered a major computer malfunction, resulting in many customers' account balances not updating correctly, thus creating major inconveniences, As a result of the system outage, RBS also announced that they would work with credit rating agencies directly to ensure no customer will be permanently out of pocket because of the system failure.
2013 - a similar computer failure occurred. The chief executive of RBS Group admitted the bank would have "to do better". The bank put aside £125m to pay compensation, and the chief executive said: "My top priority, and the priority of the entire RBS group, is to put things right for our customers." The computer meltdown that froze millions of British accounts was the fault of a junior technician in Indiaâ?. See the.Dailymail.â?The real scandal of RBS is that they sacked thousands of UK workers and sent the jobs abroad.
2015 Stress test carried out by Bank of England fails the RBS Group, of which Nat West is part, and was announced 30/11/16. RBS Chief Apologist, Ewen Stevenson, said â??During 2015 we have continued to strengthen our core capital ratio and improve our leverage position. Following the divestment of Citizens in October 2015, our pro-forma CET1 ratio at 30 September 2015 would have been 16.2% and our leverage ratio 5.6%.â? Well, that makes it a lot clearer, whatever it means, however, many people donâ??t believe it.
2016 RBS has already revealed that it expects to make a loss for the seventh consecutive year, in part because of an extra £500m PPI bill. Hrumph! Telegraph April 2016
Despite the lessons of the last THIRTY years, the banking sector in the U.K. is still too big to quail, let alone fail, or even, JAIL.
In November 2016 I went to the Rugby branch NatWest to obtain a statement, as the account is held at another branch I was given the third degree and, having successfully established my credentials I was given a slip of paper with minimal account details. I asked for a â??properâ? A4 statement showing the full account details. This complete account was not available due to lack of movement on the account, but was ordered, for delivery within five days, by post.
Ten days later I returned to the bank as the promised statement had not arrived, and restated my request. More questioning to establish my identity, OK, itâ??s the system, and another small slip was produced as a â??statementâ?. Once more requesting a â??fullâ? statement and again being informed that â??if there is no movement on the account, no full statement is availableâ? it was suggested that 1p, yes, one penny, paid into the account would establish â??movementâ?. I paid a penny, this was credited to the account and a full statement was printed out. Easy peasey!
Due to character restrictions on this Review page this review has to be continued.................
see NatWest Poultry, London
Individual bank photo/T
