April 2023 by Tamzin Harrison
On Tuesday I had my phone stolen, I went to NatWest Tottenham Court Road to cancel my cards and the staff were so lovely and helpful. The next day I received chocolates in the post with a lovely note. It felt so personal and I am so grateful for their help and kindness.
February 2023 by Louise Maris
Terrible service. One counter open on a Monday morning. Tw people serving one customer. Clearly don?t have a clue what they?re doing. Kept me waiting for ages. Absolutely rubbish. Avoid.
December 2022 by F F
One of the best Natwest Banks in London and very supportive staff members. Hugely want to thanks Conor, Izaura and Lee are exceptionally outstanding, hardworking and supportive and have so much knowledge, skills & experience in getting you a Mortgage from Natwest. I would highly recommend this team of staffs!! P.s Conor deserves staff recognition and promotion for his excellent hardwork, knowledge and support that he provides to customers ? ?
May 2022 by xxMarc21xx
Thank you the lovely kind and very helpful lady called Kiran who should be the manager of this branch please!Also I?d like to say l was very sad when I found out that Jack had left this branch,as he was also very kind and always sorted out my problem!He sometimes said to me not you again hehe!Keep up your great work!
December 2021 by Tom Todd
Counter staff are extremely rude,and unhelpful. They tell lies so as not to do their job, which is pretty easy really, just standing around gossiping about other workers and customers, which is totally unprofessional, as well as rude as its customers who pay their undeserved high wages.
August 2021 by Adrien P.
I did an account with them, which was made dormant without notice.When I tried to withdraw money, I was told to close the account and transfer the money. So did I. The account was closed, the money was never transfered... and Natwest has lost trace of it and has not given me back my money for months... Astonishingly bad!
July 2021 by Bahman Fathalizadeh
When website says it is open until 3pm on Wednesdays, it?s very unprofessional and upsetting when you arrive at 2pm and they say we are closed. They don?t care about customers?
July 2019 by Priscilla Ama Koomson
Got in before 5pm but they turned me away. Poor customer service especially from Charlie and Cheryl Pamar. Both were not ready to help at all and did not demonstrate good customer care skills. I recommend you use a different branch instead
July 2019 by Robert Khouri
Please change the time that this branch close.I arrived at 17:05 And was closed.The time in google is 17:30.
September 2018 by James Farr
Big queues and majority of machines broken. Staff unhelpful in trying to resolve problems.
September 2018 by Krystian Nowosielecki
Always nice and friendly service.
June 2018 by thomas Cracknell
Staff very friendly and professional i can't understand why some reviewers have had a bad experience yes this branch gets busy and there is queues but remember it's natwest that are closing local branches so this branch will be extremely busy don't let that put anyone off from using this branch
May 2018 by Janette Carr
I have never experienced such consistent poor service. It is always a long wait with insufficient staff and no help whatsoever on the self serve machines meaning that we all have to resort to the long queue.
Today I asked a cashier if someone could come and help in the self service machines and was told rudely to go to the queue.
March 2018 by Chris Riser
American non-account holder. Had £100 in Jersey notes I needed to trade for sterling. No problem! Thanks!
March 2018 by Squid Shark
The staff are so lovely and very helpful. Queue moves quickly.
Such a great branch!