March 2024 by Fabio J Bartoli
I had my Lasik surgery back in 2018, I took so long to write my review as I wanted to see if the results would last. Oh my god, what an amazing journey I went through. Everything, from the initial consultation, the surgery and the aftercare was amazing. Their website says the price it's from £950 per eye, not sure who gets that price, my total cost was around £4000 (£2000 per eye), but it was worth it. I hated wearing glasses, they looked terrible on me, I keep seeing the frame and I kept breaking them or lose them. Now I see so, well it's amazing. I can see perfectly clear and my vision is sharp (I couldn't see things from far away, now I can). The operation was painless and it took about 15 mins, everyone was professional and polite. The next day your eye get super watery and it's a bit painful but I was able to tolerate the pain. They give you lydocaine eye drops to get rid of the pain for few day and lots of eye drops to keep your eyes well moist. The aftercare was fantastic, they booked me 3 appointments about 2 months apart from each other and kept giving me eye drops and advices. I know some people experience chronical dry eyes after the operation, I didn't have any problem, my eyes get very dry and itchy during winter season and as long as you use very hydrating eye drops it's not a problem. I had my consultation in Harley Street and my surgery near Totteham Court road. I highly recommend this clinic, they're professional, helpful, polite, friendly and great expertise.
March 2024 by Jon Zulueta
The assessment and operation were successful - thank you. My vision has returned to what I expected.In terms of post-care, it was very poor. I was promised that a couple of sessions would be scheduled for review. However, I did not receive anything. I paid the fee, but I did not receive any correspondence from them following the operation for a review. Don't get me wrong - vision is amazing, but not when it comes to post-surgical care.
February 2024 by slo baba
I had LASIK procedure here. Overall experience was really great from the staffs to the facility. I want to appreciate all the staffs at the Harley street branch for taking their precious time to explain the procedure in detail to me. I felt so comfortable doing the procedure and easily made friends with Fiona and Aminah. If you?re suitable for LASIK, I would say you should totally go for it at Optical Express. I can see Bus numbers without my glasses?wow. Dr Rodney was my surgeon. Very great and experienced. Thank you so much Fiona, Aminah and everyone else?very wonderful people. Picture is barely 4 hours after the procedure with no redness or discomfort.
February 2024 by Ioan Baias
Excellent service and really helpful stuff!! My vision is better than 20/20
February 2024 by Jack C (TooMuchTekkers)
Had a really positive experience, Amaan was assisting my for my consultation, was friendly and very helpful
February 2024 by Elisa Hattenkofer
I had eye laser surgery with them and after 3 years my vision has become blurry again. They would now like me to pay £100 for a follow up test to then tell me I will need surgery again and I have to pay for it.
February 2024 by Mey Al sukhny
I had my surgery done yesterday with DR Sajiad and had the most amazing experience. I wish had done it sooner!! The team are very friendly and helpful. The clinical team and surgeon are amazing. Doctor Sajiad and the team helped calm my nerves while carrying out my surgery and spoke through every step so I would felt reassured. I really recommend this place if you ever want to get the laser eye done! Worth every penny. Thank you Dr Sajiad and the team!
January 2024 by Remi Allen
I could not recommend this place enough! The staff were very friendly, professional and made me feel very comfortable that this is a place to get laser eye surgery. A huge shout out to the lovely Amana who was ever so kind and you could tell she had in depth knowledge which is exactly what you want to see and hear when going for a consultation. Thank you Amana and the wider team.
January 2024 by Tirtzah Bernstein
My boyfriend went here today for a consultation the customer service was terrible, we waited for half a day. The appointment was at 10:25am and we came out at 2pm was a massive waste of time going between different rooms and waiting large amounts of time between. The toilets were absolutely disgusting, if people are paying this much for surgery surely you can clean and have better bathroom facilities. The amount of times my boyfriend was asked what he does for work I felt they made the price on what job he had as he has a friend that came here for a way lower price which is shocking. Over all a complete waste of time and he will be going somewhere else for his surgery.
December 2023 by Ahmed Faza
Post-surgery vision results are great and so was the customer service of everyone, especially Amina and Paul
December 2023 by Faaria
Best ever branch!! Chandni is a phenomenal optometrist; always attentive and kind, as well as professional. Thank you for everything that you do. I am really pleased with the expert advice here which is truly catered to my individual concerns/needs. Paula has been the absolute best from the start of my journey. Thank you for going above and beyond to reassure me and assess my vision. I am very pleased with my laser eye surgery experience - particularly due to the Harley street branch.
December 2023 by George Butler
Your eyes are so precious, do not trust Optical Express with them.My surgery went relatively ok but I would hate to be in bed with Optical Express if something went wrong.This is a large corporation which wants to pump out these operations and move onto the next.They may do the bare minimum to meet their legal requirements (we will see) but they do not care.
November 2023 by Abdul khalik k Vhora
Amazing !Amazing Amazing!The service from A to ZHas been impeccable so far.The result of their work again very satisfactoryHighly recommend
November 2023 by Mohammad Fawad Malik
Totally satisfied from service there.I was pleased to visit there, the staff and other employees were so kind and friendly.Recommend for all you.
November 2023 by George Christodoulou
First impression, poor!The staff had no idea about parking fair enough, eventually found a car park around the corner. Came back, toilets are grim, tea machine had a sign "ask a member of staff if you want a hot drink" so I did and they said they have no idea. Let's hope everything else is perfect.Second reviewAfter leaving my son just before 11am (whilst I found parking), he was seen three times for checks, then at 11.37 he was told he was going in for the laser treatment, I was told to be back between 60-90 minutes to take him home. At 12.30 my son rang me to tell me that they had problems with the machine and he will need to make his way to a different location, they said get lunch and they will call us. At 1.35 they called and said " make your way to optical express as they are ready for him." We arrived at 1.40 and we are still waiting at 14.21.Can I give less than 1 star?Third reviewMy son finally went in just after 3pm, came out within 15 minutes, he was shaking from the adrenaline, and then sat down in the waiting room (amongst several other people) for several minutes to try to calm down. Ordered a cab back to Harley Street to pick up the car and recently got home where he has just gone straight to sleep. All in all, it wasn't a good service, for £4200 i was expecting a lot better!
