March 2024 by B
Absolutely disgraceful management , filthy tables , surly rude arrogant female manager , disgusting toilets that should contain a health warning . A classic example of all that is wrong with some chain establishments in london.
February 2024 by John Lowe
BE WARNED- extreme care needed if you go to Pret a manager.we were in London for weekend. visited Pret branch at 7 Marylebone lane.we were targeted and robbed in broad daylight 14.20pm whilst sitting at a table at the back of the restaurant. van waiting outside with door open to collect thief.staff advised afterwards this is a regular occurrence. obviously targeted and tipped off.tried contacting Pret customer service. lip service via their staff for 3 days. no apology. zero assistance. eventually i was asked if I reported the crime- which I affirmed- whereupon I was advised by phoebe that this was no longer Prets problem and there was nothing more they can do.
February 2024 by Rosa Lozar
Very good staff coffee, food and
January 2024 by Red Banana
Vegetarian options: Falafel and halloumi
December 2023 by Simon Walker
Very rude customer service.
December 2023 by Aaron Harrison
Coffee not very tasty and it's half empty. Heated wrap impossible to open because the burnt bits crumble apart, and the soggy bits (should there be soggy bits?) stick to the cardboard whilst you're trying.
November 2023 by Seif Douibi
Pret go down to muchService
October 2023 by Bahareh
Great Staff specially the evening manager ( young gentleman) very kind and helpful.Kid-friendliness: Big spaceWheelchair accessibility: It?s on a ground level
October 2023 by Sarah Shahaz
Coffee was burnt but maybe as a Malaysian we make better coffee anyways. Chocolate chai was good tho. Food was good. But whoever this lady in this photo was, that came and called out my family because we ?took someone else?s? hot latte, maybe check if your workers let someone else take our latte too. Waited 15 mins for a simple latte while people behind us got their orders first. This rating is due to very rude and poor service from ONE particular person. And if she is this branch?s manager, damn.
September 2023 by Jim Rodrigues
Good place to start your day with a sandwich and a cup of coffeeWheelchair accessibility: The place has a washroom for disabled people
August 2023 by Onr D
Absolutely horrific staff and Manager. Walked in today asked if I can use the toilets before I order a drink was asked if I was a customer and manager, said toilet are customers only which I said okay and showed her my Pret subscription and was told this does not mean I?m a customer somehow and was told to go across the road to ITSU to get food and coffee and use facilities. I do use this Pret regularly and have come across on previous instances, this manager, shouting and swearing at other staff members. BYE Pret Subscription
August 2023 by Stephen Hodges
The most rude staff of any pret in london .was shocked how they talk to customers ?
August 2023 by Ahat Aht
If it wasn't for the dirty branch, I would have given this a 5 and if I had an extra hot drink as requested. I am guessing it was last cleaned NEVER! People's health are at risk. The hazlenut latte was good but Pret staff never get when you say extra hot! They need training. Staff were pleasant and friendly despite how busy they were. Nice branch with limited seats. Lovely atmosphere. Located just near Oxford Street.
August 2023 by Kaan Ertürk
I wasn't allowed to use the accessible toilet because I didn't purchase anything first (I'm not visibly disabled but really needed an accessible toilet at that time - even having to explain this is quite humiliating). I said I was going to buy something afterwards and the guy looked at me as if I was a liar. For a £2 water that is... I got it for half the price at the nearby Co-Op though. So thanks anyway.And not to mention that the Radar key I had didn't work. I'm pretty sure that's on purpose. If you are disabled (in any way) or require an accessible toilet (for whatever reason) then you are definitely not welcome here. Duly noted!
July 2023 by Google user
If it wasn't for the dirty branch, I would have given this a 5 and if I had an extra hot drink as requested. I am guessing it was last cleaned NEVER! People's health are at risk. The hazlenut latte was good but Pret staff never get when you say extra hot! They need training. Staff were pleasant and friendly despite how busy they were. Nice branch with limited seats. Lovely atmosphere. Located just near Oxford Street.
