March 2024 by Dawn Timmis
I used to visit this Pret location regularly and never had any reason to complain before. However, I stopped in today and this lady behind the counter seriously needs customer service training. For some reason, she targeted me out of every other customer before I even said a word. She was aggressively rude, dismissive and forgot my coffee - I was the only one left waiting. I can see her laughing and smiling with every other customer. I left feeling like I regret ever walking into Pret in the first place and honestly ruined my day. Should've gone to Peyton & Byrne - much better service.
March 2024 by Hamed Mehrzadegan
Cosy coffee with friendly ?
March 2024 by Zahava Assfa-Edelstein
I?ve been coming to this specific branch every morning for 8 years and the service is always impeccable.Truly the nicest people!
February 2024 by Gencer Gurdal
Two ladies working at this pret branch need training on how to deal with customers and the general public. One of them seems to think the store is her playground showing 0 professionalism. Voiced this to the manager he dealt with it well, hope it rubs on the rest of the staff.
February 2024 by Matty Pickles
Received great service from a gentleman who recently said he?d had his arm in a cast. Really went the extra mile and had a nice chat.
October 2023 by James Hope
Manager this morning shouting at staff member in public causing her stress and confusion when handling orders. I had to tell her to be positive and have a better day. Encourage or help staff. Don?t display frustration. The manager was tall and big framed. Unprofessional.
October 2023 by Jon Salmon
Very rude barista and needs training. I asked the staff for code for the toilet for myself, daughter and an older lady. One of the members of staff just turned around to us and shouted 'don't interrupt the barista' in a very angry voice. Pret used to be my favourite place for a coffee but it has sadly very much lost its love for the customer.
October 2023 by JEANETTE EDWARDS
Incredibly hot tasteless mocha (coffee tasted bitter and burnt). Very patronising server (black shirt and moustache).
August 2023 by Kitty Matthews
love this place for my coffee before work. staff in the morning shift are super friendly!
August 2023 by Peter Curtis
Only bad comment is the toilet was not very clean and from where we sat looking behind the counter it didn't look super clean on the floor either, just makes you feel slightly uncomfortable. It can be easily fixed but before going back I would check to see how it looked. Helpful staff though.
July 2023 by Adelaide Ng
i lost my earring here and Manjin and jorge helped me find it!! Fantastic service!!!
July 2023 by Bruno Santos
The worst pret a manger of London! Manager is just there for nothing! He is totally lost, staff are very confused about what to do ! They Never have food ready, the place is very dirty and dark! Terrible place !
June 2023 by Kat
The shop looks clean and good variety of products. The manager is very nice and attentive.
June 2023 by BBY OBBY
Friendly staff, quality and fresh food and drink, convenient location, reasonable price. A perfect shop.
June 2023 by Blu3 7
Safe bet in the city for nice coffee or even a snackLets hope they keep hours the sameAs being open till 8pm especially in summer is fantastic
