February 2024 by Carmel Lowe
ROBBED by targetted gang while seated at back of restaurant and eating a sandwich at lunchtime. Phone stolen- bank cards compromised. Gang targetted us and were obvioulsy tipped off from inside. Getaway car outside. PRET staff advised this is a regular occurance at this branch. ZERO assistance from PRET. Lip services from customer service. Police closed case as thieves were masked and unrecognisable. Traumatic event to us and destroyed our 2 days in London- PRET OWNERS response below to my husbands' review was derogatory. Happy to reply to a Google review but cant be bothered to reply directly to the victims.The arrogance. No apology - no reaching out to see if we were okay. Checked other branches reviews of Pret. There is a regular recent history of phones and handbags being stolen in multiple PRET branches. Beware and avoid if at all possible.
February 2024 by John Lowe
DO NOT GO TO THIS BRANCH. WE WERE ROBBED BY A TARGETED GANG WHEN WE WERE EATING OUR SANDWICH IN THE RESTAURANT MID AFTERNOON. PRET STAFF IN THE RESTAURANT STAFFWHO ARE AWARE OF THE SITUATION AND ADVISED IT WAS HAPPENED A NUMBER OF TIMES BEFORE. PRET REFUSED TO DEAL WITH THE MATTER.I DEALT WITH PHOEBE IN CUSTOMER SERVICES WHO ADVISED AFTER 3 DAYS OF LIP SERVICE COMMUNICTIONS THAT PRET WOULD NOT DEAL WITH THIS SITUATION DUE TO THE FACT I HAD REPORTED THE CRIME.
February 2024 by dave pelton
Can't beat Pret for grabbing a bite to eat at lunchtime. Staff here are very efficient and the shelves are usually quite full.
February 2024 by John L.
BE WARNED- extreme care needed if you go this Pret a manager. we were in London for weekend. visited Pret branch at 7 Marylebone lane. we were targeted and robbed in broad daylight 14.20pm whilst sitting at a table at the back of the restaurant. van waiting outside with door open to collect thief. staff advised afterwards this is a regular occurrence. obviously targeted and tipped off. tried contacting Pret customer service. lip service via their staff for 3 days. no apology. zero assistance. eventually i was asked if I reported the crime- which I affirmed- whereupon I was advised by phoebe that this was no longer Prets problem and there was nothing more they can do.
December 2023 by eric elavia
I use your services most days and wanted to award the team with a 5* review.Good coffee and food selection for such a little shop.
December 2023 by Helen Luke
Exactly what you expect for a Pret, prices are a tad expensive
December 2023 by Will Taylor
A coffee shop where the staff don't know what a short americano is
November 2023 by Maria I
After rude service I was served a tea WITH milk after specifically stating ?black tea? due to allergies. Disgusting.
November 2023 by Javier Cruz
As a local for the past 3 years and having worked in hospitality, I am appalled at how this branch is run. At times, the place is completely overrun in peak times, with only 1 staff member taking payments, making coffee, and everything else. Other times, like today, there can be 4 members of staff (one manager included). Still, today, I had to wait in the queue for 5 minutes as there was only one till open despite the number of staff. If it wasn't for another member of the staff alerting the manager of the situation, it seems like they would've happily let the queue grow. Untrained staff that is left to their own device or experienced staff that seems to be exploited. No in between. I guess it's easy to be careless when you have a high turnover with minimum effort. And it's a pret.
November 2023 by Reem Wahoud
Amazing sandwiches and besr tuna sandwich
September 2023 by Rafael Jimenez
Very unfriendly staff and not toilet facilities. Never
July 2023 by John d'auria
V small only 2 tables and those outside.
June 2023 by MGK
A young lady serving named Shan did an incredible job handling the very busy customer service at Pret! She was completely left alone whilst the cue had reached outside of pret lol honestly she was doing her absolute best to manage the situation and was incredible with serving everyone! Not sure where everyone was and why noone was helping her at such a busy period but i was there for over 15 minutes and she was completely alone! Bless her definitely deserves a lot of recognition for her work and spirit <3
April 2023 by Michael B
Food taste great but a bit pricey
February 2023 by Mou S
"We don't make black filter coffee."- This Pret, apparently
