November 2023 by AlyssaA A
I recently acquired the subscription unfortunately the Bond Street branch offers only one vegan item which is the wrap very disappointing while on the website there?s a wider range . When asked the person behind the counter told me they mostly do the vegetarian sandwiches?.
October 2023 by Koreen Chantal
I was charged £6 for a bottle of water this morning and I had to return to the shop for a refund. The cashier who served me did not help nor apologise for this. It left a really sour taste as I?m sure this isn?t the first time she has done this before. She was so happy for me to leave with this overcharge. Something sinister is going over there. If you do visit this location (Bond Street Station), make sure to double check the amount you?ve been charged and ask for a receipt. I will not be returning here.
September 2023 by Veta Nesterenko
What is wrong with the morning team there? White haired girl never say drinks correctly so I wait longer then others, skinny milk is different and when you say just cappuccino is different? can someone explain this to her, please?
August 2023 by Shivam Padhiar
Referring to the pret stand in the Bond Street station. Was greeted by a lovely Asian lady on morning of 12/8/23 but the quality of My usual matcha latte was awful.The coconut milk was not blended properly.neither is matchaSome other pret have done it better ? But this was shockingThe lady barista who did my drink honestly looked like she couldn?t have cared less about my drink?Whether she is happy during work or not, I am a paying customer not on subscription so why should the quality of food be compromised ?Really upsetFromNow on I would rather make my own Matcha if this the result of my drink!
August 2023 by James Brown
Refused service due to "cashless". You just lost yourselves a few grand a year. Good job.
May 2023 by Jamie Blackwell
Absolute joke. Shutting 20 minutes early for a "deep clean", more like an early finish on a Friday night. And even if they are cleaning, donit outside opening hours?
April 2023 by Spark
Too small, only 5-6 standing seats. Workers seem like they've been forced to work.Quite often they run out of chocolate powder for hot chocolates (someone told me that they say they run out of hot chocolate only to those with subscription)
March 2023 by zeee b
My server Anmbreen was fantastic, she was very helpful and charming. If i wasnt married i would defo smash. very sexy. keep her. imma come back soon yh, you have a regular customer now. kiss kiss.Vegetarian options: nom nomKid-friendliness: no kids i was happy
March 2023 by Saruka Selvanathan
I had an amazing experience today. My server was Anmbreen and she kindly told me what gluten free options were available. I felt happy and contended with her service. Such an amazing and hardworking individual and one of your best employees!!!
March 2023 by Simone Martorana
Asked if the latte was halal, but was given a dirty look by an old man with an accent and also gave me latte with no milk. Abreen came and helped me, she really saved my day by being calm and helpful!
March 2023 by Lucas Chaillou Basualdo
Looks like they all are having a bad morning. Unhelpful and rude staff from the till member to the manager
January 2023 by Sahar I. Khan
Good for a quick vegan snack and coffee. My friend ordered coconut milk coffee and it was really good.
January 2023 by R J
The attitude of lady was very rode .. she just called that hot chocolate & black coffee is readyI came to pick up she told me that she called multiple time and was shouting on me for it but in the fact i was standing next to the counter waiting for my orderWhich is not good attitude from her since i?m there already and i?m the one who came to pick up my order so why she is shouting!!!!Black coffee triple , it is like your drinking water not black coffee. Tomato Mozzarella sandwich tastes awfulI will not visit this shop again
December 2022 by Greg Gregory
No seat, no tray?had to wait 20 min for my hot drinks and the table was dirty. Staff did care about the customers. High prices. I?ll never visit again.
November 2022 by gyulhan86
Outstanding customer service by Francesco! Top man!
