December 2023 by Xya
Not sure why there are so many bad reviews about the customer service because I was attended to by Dan who was absolutely amazing in helping me try on different items. I was having a pretty bad day due to the behaviour of the staff at the CitizenM Hotel nearby (will never be staying there again), but Dan was really an angel sent from God and helped me find the perfect outfit I needed for an upcoming occasion. He even gave me some tips and recommended that I stay at The Standard instead which I have now done and I couldn?t be more pleased! He really saved my trip, thank you to him and to the rest of the team at Reiss.
December 2023 by Bahareh
Beautiful Store with Helpful and Professional Staff
July 2023 by Mal
Why should I pay a premium for clothing, when you can't be bothered to maintain your website? Everytime I select an item on sale showing as instock, I get to the checkout and it's out of stock. I can't even apply a welcome promo code which has been a known issue for months. Reiss prices and a website that functions worse than Primarks.
June 2023 by Hiroi Y.
Awful customer service. Was waiting in front of the register. There was a cashier folding clothes. No one in line just me waiting in front to be called. Then someone who wasn't in line gets helped at the cashier skipping me. I feel like that's just flat out rude.
February 2023 by Jake Robinson
Came to store before opening to have a tailored suit created. Richard was absolutely fantastic. Great knowledge, winning personality and was just a straight up great guy. Didn't get the suit I wanted due to wanting a certain waistcoat, however still a 10/10 experience. Thanks Richard!
February 2023 by Jane Crashley
Called the store to check availability and purchase an item.Olivers manner and customer service skills were exemplary. A follow up confirmation call of order and that the item would be posted today also much appreciated.Please pass on my thanks. A great embassador for Reiss.
January 2023 by Sri Gore
This place has completely reinvigorated my desire to shop! Always friendly and professional; the people here make a shopping experience a very enjoyable one. Thank you so much. X
December 2022 by Daniel Dawkins
Went into the store and had asked the staff if they had the blackhall merino wall jumper & the staff in there just didn?t want to know me. I was in my work gear ( construction but I was clean) and they had just spoke down to me compared to their other customers. Will never be going into that shop again. I don?t normally leave reviews but I?ve not been treated like that in a shop before.
December 2022 by constantine Karras
I asked one of the guys for my size and he was extremely rude ! We was laughing and keep asking me if I understand English !thats discrimination!I use to buy my clothes from that store but I?ll never go back there !
December 2022 by Carla Nunes
The clothes are absolutely pricey, fair enough it?s their business, but they can?t even have the decency of heating up the place. I saw a really nice dress, but couldn?t even buy it because I usually prefer to try things on first. I can?t even begin to imagine how the workers feel working in that store. I?m okay, I get to leave after a few minutes, but you seriously have to be cold hearted to allow your employees to suffer in that freezing temperature of a place, it?s not right. Do better !
December 2022 by ismet keser
The shop is super cold , I could hardly try on anything, there?s no heater and the main big doors are open. Very disappointing that they don?t care about their customers
December 2022 by Jay Henley
Another beautiful Reiss store. Despite its location, it was busier than I had expected, which was great.
December 2022 by Eman Ali
I love REISS but I don?t recommend this brunch, very rude and poor customer service.
November 2022 by James Brown
God I love Reiss. Arrived with a good idea of what I wanted (checked the names of different styles on line to help in advance). Within 20 mins (no exaggeration), I'd tried on 2 suits with assistance switching sizes.Trousers ordered in my size from store for collection and alterations the next day!Richard was the only name I really caught as he expertly pinned the alterations on me. But he was by no means the only attentive, professional and charming person working at this branch of Reiss.A couple of days after pinning, the alterations had been beautifully tailored and when I returned to try them on the suit was a perfect fit.Swift, professional, assured, engaging and incredibly helpful.From some of the reviews above I can only imagine people were unlucky, ill-prepared or ill-mannered as this was one of the smoothest purchases of a tailored suit I have ever experienced.THANK YOU.
October 2022 by Ali C
Pricey but nice clothes and helpful staff. £130 for lady?s trousers but fierce trousers! However online I bought a dress for £229 and it was dirty and worn. V disappointed
