October 2023 by Josh
Terrible customer service. Was advised by an employee that they would take an exchange of an item on my next shopping trip that I had specifically advised I no longer had the receipt and other conditions but had the transaction date and the card I had purchased the item. Today I specifically came in an hour out of town to exchange the item and buy other items. The assistant manager said she can?t honor what the employee told me and they are ?sorry for the inconvenience?. Waste of two hours of my time.
July 2023 by Hugh Thomas
Very nice and efficient customer service
June 2023 by Catherine C
The salesperson was very helpful to tell me which other stores have my size even though they have run out in their shop.
June 2023 by Jay Henley
Friendly staff and good service. Plenty of stock.
October 2022 by She Man
Dont bother coming in here; staff is absolutely not interested in customers let alone helping them.
August 2022 by Laura McGrath
really nice lady helped me dry my things and give me a new bag, didn?t get her name but really appreciated it, she was lovely
April 2022 by Mark Tsirekas
The store is run very professionally and Ali, the store manager, pays great attention to his clients. I visited once, picked up a few items which I also had altered to fit me & great advice in the process. Just became my go to store.
March 2022 by Milan Lenart
Tall handsome guy was extremely unhelpful and just aimed to get rid of me as fast as he could just because the store was busy. Unlike all the other REISS boutiques wasn?t satisfied with service at all.
July 2020 by Greta Leliukaite
Popped in to this store to pick up my order and once again was blown away with such an amazing customer service. Mentioned to a young gentleman named Sam that i have been looking for a trouser that doesnt seem to have any Reiss store in London.He took my number and not even after 5 min i received a call from Sam as promised with a good news that he found the trousers for me and they will be delivered in a week!So happy! Any Reiss store that i went this week couldn't be more satisfied the service i recieved!Makes me now want to shop only at Reiss :)Thank you all and THANK YOU SAM!!
September 2019 by Brian Pocock
Least helpful and rude staff ever. We're able to ignore someone waiting at the till to pay for 5 minutes in a shop with only two customers and 6 staff. Impressive
June 2019 by Matthew Stayt
Exceptional level of service provided in assisting my father and I pick suits for my wedding. Manager and staff prepared to go the extra mile. Would recommend to friends and family.
February 2019 by Qianqian Liu
Bought a belt there, too big, and requested to put an extra hole on it. Went back to pick up, found the hole is too small, so they they said they will fix it. Went back to pick up for the second time, they couldn't find the belt! So I asked them to deliver another one to me from a different store, the manager with a poker face said: no! Without apologizing, he reminds me the woman from a famous TV shows who always says: computer says no! Very rude attitude, and they did not want to try hard to fix the situation. Wasted my time and money. From now on, I will make sure not to buy reiss clothes ever again. I have been a loyal customer for years.
February 2019 by Joao Nunes
Very disappointed with the customer service ( and I thinks it was from a manager store ) ufffff
October 2018 by Adam TDH
One of the best Reiss outlets in London. They have a one-rail sample sale here, if you time it right.
October 2018 by Camilla Roll
Lovely service from a young brunette. Got the coat I had looked at another shop sans floor lint and loose buttons. Would absolutely come again!
