July 2023 by Bradley K
Used to buy a lot from Reiss but after my experience here I won?t any more. The staff here are awful. Avoid avoid avoid
July 2023 by B L
The staff in here are pretty vile. Stood around in a group arsing about calling each other bro. Like a group of school kids are running the store. Reiss should be ashamed of this place
June 2023 by Maria T
What a nice shop from the first sight but what a horrible attitude from its store manager if I can say that this title is deserved for this lady named Ramita.First experience in the shop with other staff was really great, felt very pleased to get all the help we needed. To be put off when the store manager has approached us rudely on our first visit to this store, and second time when we wanted to return a toxedo as it is not that perfect as we expected. First thing - she issued the refund for the trausers which has been ordered online. I did not hold with me a receipt at that time for the blazer though and let her know thats not a problem I will bring the receipt next day and still will proceed with my return. This story could end here but this lady mentioned the following: quoting" I am not recommending you to return the blazer as I can see it has been washed and to be honest I won't issue a return as this has been washed I can smell... I already issued the refund for trousers but even they feel that has been washed " We were socked! So the label was in place the items were in a perfect condition and she smelt a bit of washing powder on the material, probably if that was the truth maybe cause it stayed one day through other of my fiancee clothes which are washed of course in the wardrobe... but I just want to mention that firstly she should not speak in that manner with customers which bring money to the store, secondly she has broken our rights as consumer as in the Consumer Rights Act 2015 section 15 is stipulated that you can return any item and receive refund with undue delay as long as it meets the stores terms and conditions which we followed I practically returned the trousers second day after picking them up from the store and the blazer by the way we went to 3 branches across London to find the fresh one cause seriously guys for £328 you want something immaculate not with damages as we found one , not dirty as in another branch and the list can continue... if you expect your customer to pay this money provide quality.Ramita - hopefully you will try to be more nice with your staff first of all as I noticed how you speak with them rudely and overbossy as well, and moreover with store's customers!
April 2023 by M BQ
Poor customer service. Empty shop but staff kept chatting to each other rather than helping. Had to ask for help. Disappointing as service used to be better.
April 2023 by Shaun Tang
Good products, but very dismissive and arrogant employees.
February 2023 by Brian Schneider
Terrible customer service. Took forever to checkout. Finally checked out and GUESS WHAT- they left the security device on. Furthermore this security device could not be removed by 2 other Reiss stores. What a disaster. Still unresolved since I don?t plan to go back to central London.
January 2023 by Sanjeeve Sivakumar
Nadir is your man! Excellent customer service, polite and helpful. Appreciate your hard work.
January 2023 by Melissa Bryant
Expertly assisted by Tyla during the holiday rush.
August 2022 by John Knapp
I recently collected an online order from this store and on my arrival was ignored at the counter by two clueless, untrained, incompetent assistants for at least ten minutes. They didn't even look up to acknowledge my presence, choosing to avoid eye contact. I complained to the manager but due to his insensitivity and tactless manner, followed by mild aggression, this ended up being more confrontational than helpful. Another assistant then appeared and 'chirped up' without knowing any of the facts. I suggest that you avoid this store unless you enjoy a hostile shopping environment. The security guy on the door was extremely affable and far more knowledgeable in terms of customer service than any of the above. I'd have given him five stars! Much better experience at the Barrett Street store close to Selfridges.
August 2022 by Francis Beguier
Went today to Reiss Oxford circus Market place, was completely ignored all the time by the person working in the men department apparently very busy chatting with another customer about his holidays selected an item and tried it on in the fitting room still noone asking me if I needed help even me spending £128 in his shop! At the till the girl said 85 please so honestly I said is there a sale today, then she did not know and called the man whom I saw earlier in the men's department, who disappeared for a while to enquire and said then there was a mistake on the price tag, to the girl at the till not to me as he seemed to ignore me superbly, nevermind I agreed to pay 128, not a word of apology from that extremely rude man who was ignoring me completely I said to the girl at the till that it doesn't pay to be honest anymore, No need to say I will never set foot in this xford circus reiss shop employing such mannersless and educationless staff !!!
August 2022 by Stephen
Very limited selection of men's clothes compared to previous visits - possibly due to the sale. They only had one length of the trouser I wanted in store and I was told there were other lengths online. Surely you would have an example of each size to try on in the store? (Or would this not be logical) The store assistant wasn't very friendly and I have noticed an attitude before at this store where the staff are less friendly than other Reiss stores.
July 2022 by Stephen Moran
Very limited selection of men's clothes compared to previous visits - possibly due to the sale. They only had one length of the trouser I wanted in store and I was told there were other lengths online. Surely you would have an example of each size to try on in the store? (Or would this not be logical) The store assistant wasn't very friendly and I have noticed an attitude before at this store where the staff are less friendly than other Reiss stores.
February 2022 by K Shi
I?ve never come across such cold rude customer service. She barely acknowledged. Even the male customer assistants were rude. He was watching over my shoulder as though I?m there to Nick.The dressing rooms are so dirty. I couldn?t believe how shabby they were. They charge £175 for a pair of trouser. And the dressing rooms are beyond my understanding. Never will go there again
January 2022 by Siobhan Yeung
Superb service from Harry ! He has done a fantastic job and will certainly buy from him again!!
December 2021 by Magnus Karnehm
Bo is THE MAN! 4 recommendations bought 4 pieces. Give this man a nice little Christmas bonus and better yet a promotion. And upgrade your Omni channel and returns process as it sucks having to pay for returns and getting a refund after.
