January 2024 by Ali ?The Cloud? Ali
had purchased items and the lady askef for payment with out asking my superdrug number , she refused to add it because the transaction end and no other way , so i had to asked her to return all my items since no way to add itAfter that she said her college will do it ! And starting be rude with me and talking with her colleague with another language i did not understand it but i felt that i was not accepted as customerThen she said that she did itI asked where is my receipt she said that is in my bag i checked my bag there was nothing !I returned to her but she refused to help me since my transactions had gone because she served another customer! She was not telling the truthI asked for the manangr called DaveHe kept me waiting for a while so i asked for return my itemsAfter that the manager came and i request for returning my items for bad service and taking two much timeHe started arguing me by asking ? was i late !? Or because of thr cashier lady? Was it me was it me? ?So rudeI just wanted to get rid of bad service and rude people herLow experience
January 2024 by Giulia T
The guy at The perfume department was very helpful.
December 2023 by Manjeet Heer
Buy all your toiletries here as well as make up. The Perfume Shop also have a counter here selling the latest perfumes - luxury and main stream.Superdrug also sell other items such as chocolates and small electrical goods e.g. electric toothbrush
November 2023 by Rania Issa
Not bad but small brach with limited products
November 2023 by Miniq P
Staff, J, was really helpful to direct us to the nurse when we walked in for a flu jab. Andrea, the nurse, was patient and gentle, and made the whole process painless.
October 2023 by Diana Solomakha
Good selection of products but rude staff. !I bought a band aid in the shop today at 13 o?clock, and kindly asked the security man , who was standing nearby if I can sit on the waiting chair to stick a plaster , cause my shoes was very uncomfortable. He kicked me out and very rudely said "go home and stick your plaster?I thought that he did not understand me, and showed the receipt, and tell him that I bought it in this store, but heard the same.Due to my good manners, I asked for permission to sit on the chair, which is there for customers , but I did not expect to hear rudeness.
September 2023 by davejablonsky
As long as they gonna have unhappy and rude staff I am avoiding this place. Usually I do like Superdrug for they wide range of products and good prices that?s why I decided to got 3 really good items for only £35 (it was discounted). Sadly I couldn?t buy it. The guy on the counter couldn?t find razor so he told me it?s not available even they have them in offer, then he scanned other two products and the prices were much higher. He told me I can?t read labels he was rude and unprofessional even when we check prices on the shopfloor together he said everything is different in this store so what I am expecting. Tbh I should be thanking him now as I went to Boots next door and saved £10 on the same products with lovely help from staff. Be careful when they scan prices on the till!
August 2023 by Vicky Cooper
Fantastic store with the sweetest staff. The Make Up guy Justin (?) is the best and recommended just the right lip products I needed and so was friendly and knowledgeable too. I was also having a very bad day and Bridget at the till actually comforted me when I needed it and I left the store feeling so much better than when I walked in. If I was hiring, these two guys would be the ones i?d poach! A++ customer service and a fantastic range of beauty products too.
August 2023 by S Naser
Just now 7:40 pm I had the worst experience, I was looking in the nail polish section and I thought the first one is a tester so I tried it on my nail the lady working there with African roots told me no you have to buy it since you tried it so I put it in my basket because I didn?t know, after that she is mumbling and gossiping with other customers about me and saying she is doing that and she is a muslim in sarcastic way because I wear hijab even her supervisor notice and asked her what you are saying. She was very rude I bought it with no hesitation but I wish she had behaved better than that I?m not short in morals or in money whatever the policy there I will follow. I was planning to purchase a lot of products for my family at home but left in tears.
August 2023 by Sarah Harazi EP Naana
I made my way from home to superdrug marble arch/Oxford Street for the beauty store, I waited until they open at 12.00, and then no one was there in the beauty studio.. shame its a Sunday at 12.00 no excuse to come late or to never come! Also poor communication on the website you can't make a reservation in advance you can't contact the beauty store directly..shame!
July 2023 by Melinda ?Altavoir? Laconca
I'm sorry I can't give 0 stars.This review is for the Superdrug in Marble Arch/Oxford Street. You enter in a very busy place where you can't read and choose the products in peace because people are elbowing each other. The staff stares at you and follows you around the shop. I hate to be stared at while I'm trying to decide which products are best for my breakouts or if I want period pads with or without wings. It just makes SO uncomfortable and makes me want to leave straight away. I've been approached by a couple of staff members at different times - whilst I couldn't even hear them because I was using my earbuds in the attempt to not to become deaf from the noise in the shop - asking me to put my one single small product (that I was holding in my hand) into the basket. I really hate that, like I am a grown-up, I know when I need a basket thank you. I declined twice I felt like I was getting forced to use it."Your shoplifting issue does NOT constitute a problem for me and it should never ever impact my shopping experience which, by the way, has been AWFUL."They did their absolute best to ruin it and as if this wasn't enough, I went to the till and the person who served me didn't know what "unopened" or "brand new" meant, he kept looking at me and saying "it's 4.99! It's 4.99! It's 4.99!" like a broken record! I was puzzled and confused on how people who can't speak a word of English are put to work at the till in Oxford Street. I left upset and swore to myself to never set my foot in that shop ever again and I hope lots of other customers are going to read my review and be prepared in case they decide to venture in this awful place.Ps the choice of products is very POOR considering the location of the shop, and the skincare shelves organisation and position is crazy and confusing.
July 2023 by Gowsia Hyder
Always go there and generally staff are fine. But today one female staff on the makeup aisle was very rude and verbally abusive.
June 2023 by Josua Pin
I had a fantastic experience at Superdrug, thanks to the wonderful assistance provided by Ashra. As soon as I entered the building, he promptly offered his help and guided me throughout my shopping journey. His attentive and friendly approach made me feel valued as a customer. I greatly appreciate Ashra's exceptional service and highly recommend Superdrug for their excellent customer support.
June 2023 by Samir Arepie
Very rude customer?s service. Cashier Mahaa
May 2023 by Syed Nabeel Iqbal
Wide range of products, staff was very cooperative and always trying to help you, specially the guy with long colored hairs, was super awesome and well informed about the products.Prices were also very reasonable.Note: Always compare Boots pharmacy and superdrug prices before buying products, they are besides each other on same road.
