October 2023 by Johnny HS
Was in there for the first time and was greeted by an enthusiastic Charlie who helped us find a perfume we were looking for. He knew his stuff when explaining prices and different types of fragrances and was very happy to help throughout our time there. Top man
October 2023 by Sageeth Nilshan
I recently had an incredibly disappointing experience with The Fragrance Shop's Plymouth store, and I feel compelled to share my story. I placed an online order for a gift, opting for click and collect at the store. Unfortunately, my experience from start to finish has been nothing short of frustrating and infuriating.Firstly, my item took a whole week to arrive at the store, which already caused a delay in my plans to give it as a gift. By the time it arrived, I had already resorted to another present. The real nightmare began when I attempted to return the item on September 5th.The store manager's attitude was shocking. She processed the return with a wrong item number as she was so annoyed with the fact that I?m returning the item, leading to a delay that I was not informed about. This forced me to make three separate trips to the store just to figure out what was happening with my refund. Even now, nearly a month later, I have not received it.Communication with the customer service team was equally frustrating. They seemed unaware of the return process and claimed that the store had not confirmed it. However, both the manager and assistant manager insisted that they had returned it to the head office and that my refund was pending.The most concerning part of this ordeal was the manager's behavior. She?s ann old lady who appeared to treat customers differently based on their skin color, which is entirely unacceptable. Her dismissive attitude and repeated assurances of "you'll get your money soon/ have you even checked your bank account yet" were not only unhelpful but also insulting. I'm fully capable of checking my bank account to see if I have received a refund, which is why I visited the store to inquire about the refund in the first place.During my last visit, the manager asked me to leave saying she is about to close the store and told she?ll update me the next day, which never happened. I have received no calls, emails, or any form of communication from the store.To make matters worse, the customer service team took an eternity to respond to my inquiries, and when they did, they were unhelpful and clueless. This entire experience with The Fragrance Shop has been nothing short of pathetic.I strongly urge The Fragrance Shop to take this feedback seriously and address the systemic issues at the Plymouth store, from delayed orders and returns to the unprofessional behavior of the manager. Every customer deserves fair treatment, regardless of their skin color. This experience has left me deeply disappointed, and I hope it serves as a wake-up call for the company to improve its customer service and communication.
October 2023 by Brian Clivaz
Great range of perfumes, and aftershaves. The staff are very patient and showed me many samples before I chose one. Wonderful service from Hassan. I'll return soon.,
September 2023 by varghese winny
Excellent customer service. The lady was helpful and informative. She was very patient to help us in finding the right perfume for us.
September 2023 by The Pinkdynasty
Amazing Customer service . I wanted the Sabrina carpenter Sweet tooth and I finally found it here through a third party and delivery to me was exceptionally swift
September 2023 by richard wedge
Hannah at the front desk was friendly and gave me cheaper options after I mentioned that I'm a bit skint right now, gave me time to consider my options, treated me with kindness. Was my first time in any kind of fragrance shop and I left feeling glad I'd came in.
June 2023 by Joe Mcandrew
Good shop with a great range of perfumes and aftershaves. The guy who served me was helpful and friendly. The cost of aftershaves always shocks me, this shops prices are average if not slightly below average. Good offers and deals too!
June 2023 by Lathursan Fernandez-Vinayagamoorthy
I had a great experience at this store during peak hours. A staff called Hanna and her colleague were patient and extremely helpful despite my first time buying perfumes. I would definitely come back!
June 2023 by Kayleigh Cochius
Hannah was so lovely and helped me choose the right perfume definitely recommend going there as staff are so patient and kind
June 2023 by Lucius
I had a great experience at this store during peak hours. A staff called Hanna and her colleague were patient and extremely helpful despite my first time buying perfumes. I would definitely come back!
May 2023 by Micheal Bediako
Well what a great shop and fantastic customer service.Christina was so patient and helpful.Will definitely recommend this store to everybody.
May 2023 by poppy syeda
Just wanted to say Thank you to Hannah for helping me choose a gift.I was in 2 minds but Hannah eased it with her great service. ??
May 2023 by Jonna
Very friendly staff. The gentleman working there was particularly friendly and helpful :)
May 2023 by Joseph Kenny
The young man that served me was helpful patient and fun to talk to. I'll be shopping there often
April 2023 by Vanessa molina
The asistant was great and helpful nice shop, I recomend to go everybody
