November 2023 by S N
I urge consumers to think twice before purchasing with Uniqlo. I have been a Uniqlo customers for many years. However, I recently purchased a couple of items. After following Uniqlo's care instruction, the item material deteriorated to the extent that fiber were released endlessly into the washing machine and other clothes. I purchased 4 similar items, and two of them were impacted. I contact both in-store and on-line, but they refused to acknowledge that this is the fault of their products.The manager of this store is particularly rude and unhelpful. TheUniqlo largely believes that as they have a strong customer base, they can get away with these incidents. Historically, brands that fail to deliver on quality and customer service will eventually collapse. In recent years, I noticed that they have moved their manufacturing to cheaper locations, and this might have an impact on their products. Please also check out their Trustpilot where they receive extremely negative review.Needless to say, I will cease to become their customer from now. Please don't make the same mistake.
October 2023 by Lidia
Shoutout to the personnel, especially the security guard, who helped me while I was feeling faint after giving blood. He made sure I had what I needed, kept an eye on me and made sure I got on a taxi safely. Very nice shop too, but people make the difference!
September 2023 by dave pelton
The store is clean and tidy and the staff seem pleasant but I'm not such a fan of their clothing anymore. The designs never seem to change and keep up with the times. Prices are still reasonable though.
September 2023 by Alexandra
I love the Uniqlo brand, and have bought a few items. However, be careful in this store!! I had my phone and cards stolen while I was shopping here. It was not a busy day at all, with hardly any people. Yet I had been pickpocket without noticing whilst I was there. Spoke to staff and they said that theft was very common in this store. So be cautious when shopping here!
September 2023 by Lindsay Wilson
I visited at a quiet time of day. Its really full so navigating with my small suitcase and backpack was a bit tricky but I found what I wanted and tried everything on. Staff were helpful.
August 2023 by Leo Meyer
no seating area for disabled people, i was in a lot of pain and when i found a little space to sit down in a place without any clothing a worker rudely told me i cant sit there. offer a seating area. make shops acessible for disabled and chronically ill people !!
July 2023 by Roxy P
It's my favourite place to go, I have become a huge fan of this brand. I can't leave the store with empty hands?and not because I'm a shopaholic, but it's the quality and design that makes me buy.
June 2023 by Yuvi Gadham
UNIQLO at 170 Oxford Street continues to impress with its stylish, minimalist aesthetic and high-quality, comfortable garments.The store stocks a broad range of clothing for men, women, and children, from staple basics to season-specific collections. The HeatTech and AIRism lines deserve a special mention for their comfort and functionality.The store layout is thoughtfully designed, with clearly labelled sections and sizes, making shopping straightforward and enjoyable. Despite its location in one of the busiest shopping areas, the store maintains a neat and tidy appearance.The staff are courteous and attentive, readily available to assist with any queries or concerns. The fitting rooms are well maintained and provide a comfortable space to try on selections.
June 2023 by Harley Ledger
Male security guard very unprofessional. Although kindly advising me that you can?t change the tee with a obvious stain to the tee, I was able to do this at the till. The same security guard makes remarks to the colleague as exiting the store. Very unprofessional and would not expect to see this at any other store. It takes a lot to make me write a review but my experience at this store was very unsatisfactory and will not come again. Uniqlo is usually so good and reputable.
April 2023 by Charlie
Simply the best store for Asian clothing, the clothes I bought from there were very popular among my friends. Every one who saw it kept on asking me where I bought it. The quality of clothes is amazing.
April 2023 by ?????
good price.London is so chilly than i expected, so i had to buy heattechs..I bought 2 jackets more today.
April 2023 by JH C
good price.London is so chilly than i expected, so i had to buy heattechs..I bought 2 jackets more today.
March 2023 by John
Big store with underwear samples! I spoke to a sales assistant about underwear sizing and discovered samples. You try them over your own underwear in the changing rooms, eliminating guesswork if they'll fit or not as they're can't be returned once opened. Other shops need them! Docked one star as jeans don't fit me and I had to visit store in person as returns policy isn't great.
January 2023 by Chris Saunders
I purchased a couple of jackets online - it changed my address at the last minute, and both their site and their customer service refused to let me cancel the order despite noticing within minutes. Absolutely awful experience.
January 2023 by Alice Campos
Shop accessibility needs to be considered for those with access requirements. Less stock more space for visitors to comfortably access routes. The store is a fire hazard, evacuation would be a disaster.
