March 2024 by N H
FURTHER UPDATE 11/03/2024Despite the Virgin Active reply to my feedback below, this exciting saga continues.If you enjoy grief, hassle & incompetence, go ahead and join Virgin Active Mayfair!! I think it is reasonable for me to say that Virgin Active are totally incompetent. Apparently MY NON-EXISTENT ACCOUNT has been LOCKED.Today I have received an email stating "Non-payment of membership fees - We just wanted to let you know that we weren?t able to collect your membership fees this month. This means that your account currently has an outstanding balance of £159.35'.Look out for further exciting episodes on our friend's Virgin Active Mayfair!I must say I'm thoroughly enjoying my gym membership at FITNESS FIRST BAKER STREET.UPDATE 29/2/2024 - Are Virgin Active incompetent or incompetent? I unsuccessfully tried to join Virgin Active Mayfair three times at the beginning of January 2024. Thankfully I joined FITNESS FIRST IN BAKER STREET instead. However my saga with Virgin Active continues despite not being a member. Virgin Active have today (29th February 2024) taken a further DD payment of £159.35. My bank have REVERSED & CANCELLED the payment, & set up a BLOCK on any further Virgin Active future payments. VIRGIN ACTIVE - YOU ARE still ABSOLUTELY BLEEDING USELESS. Avoid at all costs unless you like hassle!!JAN 2024 Attempted to sign up online with Virgin Active Mayfair 3 times - all failed according to Virgin Active but two payments taken from my bank.Appears that maybe Virgin Active are running a "FUJITSU POST OFFICE" type system. Undertook a charge back for my two payments. I then attempted to join onsite at Virgin Active Mayfair but was presented with an inconsistent and different type of contract to the online contract. At this point, my trust just evaporated and I joined a another fitness gym. VIRGIN ACTIVE - YOU ARE BLEEDING USELESS!!
March 2024 by jasmine dunn
Upgraded my membership after seeing the 'recovery zone' area on the website. However, upon arrival at this location it was under construction. I was shown the 'under construction' area which was shocking given what the price of the membership is for this club ( this is just £20 less than Third Space ) Members of staff and customer service didn't initially know what the 'recovery zone' was! Upon calling customer services, they were helpful but my experience at this club was awful. Every club i have been to so far the staff have been helpful and very polite, this club however staff looked miserable, were all in the middle of conversations and I had to interupt them because apparently as a customer im non existent or invisible, and repeat myself multiple times before getting an answer. Furthermore, I have never seen gym staff look so unkept as this in any gym in the uk ! Some looked like they had not even brushed their hair ! Ceilings are very low, gym space is small, it feels very claustrophobic. Every other virgin active adheres to a certain standard, yet the highest tier one is awful! I downgraded my membership that same day but am still waiting for it to be processed. If I wasn't in a 12 mth contract with virgin, after visiting the mayfair club, I would have gone to Third space immediately !! I had never had any issues with virgin till this point, but my experience at this club has really put me off staying with virgin when my contract ends. It's a shame because all the other clubs are very nice, but the mayfair one has the lowest standard possible!
October 2023 by Tatiana Martins
The team at Mayfair are really wonderful! I was booked in to a class by Heather. The recommendation was amazing I really felt relaxed. She then kindly booked another week for me, I can?t wait to come back! The staff really care and it shows.
October 2023 by Samantha Russo
Friendly staffSo many classes to choose from - love reformer Pilates and SWIMCLUB is brilliant - what a good workout. Lovely changing rooms and the sauna is nice a hot - highly recommend!!
September 2023 by Husna Wali
If I could I would not even rate this gym 1 star. As my partner joined and signed up for the 12 month contract, a month later one of the staff members become good friends with him and told him that he will offer him a buddy wristband and membership, so he agreed for it. However a month later we got an email saying there is an overdue balance on the account, when we called to ask about this and settle it they couldn?t find a balance on the account so we contacted the the guy again who offered the buddy wristband and he said he?ll sort it out and clear the balance once he speaks with the manager. The guy then opened another account under my partners name as he said he couldn?t fix the first account as the manager has left and he has to wait for the new manager to come, under the new account my partner was given the buddy wristband, we even asked if the other account was sorted or not and he kept saying that yes that will be taken care of and balance would be cleared. 2 months later we find out that they guy had given his personal wristband to my partner and it want a buddy wristband, for that all the staff gathered and were extremely rude to my partner and almost felt like they ganged up on him. After all this hassle we decided to sign up for the membership again as we no longer to go through the harassment, we signed up online using another account as online it wasn?t letting us sign up, reason being the staff member had never sorted and cleared out first account due to which a balance has now build up of 1200 pounds? We spoke to the manager and he insisted my partner was at fault and aware of everything happening which is not true, moreover when we signed up online other few members of the gym also offered my partner the buddy wristband in return of 100 pounds directly to them which we told the manager but he seemed not to be much bothered by it. Now my partner apparently has to pay £1200 despite of being promised by the member of the gym that they will close the account and clear the balance. Extremely disappointing that due to the dodgy antics of the staff my partner can no longer attend the gym and has got the blame for creating 3 accounts.
August 2023 by Sean Kw
Don't understand why they charge extra for this club. It is not really better than the other Virgin Active clubs.
July 2023 by Wa Risk
This is a very basic gym for a premium price within Mayfair - and I agree with the other reviews, it?s long overdue a new fit out.There are other premium gym brands which have opened nearby which are immaculate. I use this gym only because it?s linked to my corporate health insurance.Also, PT classes for an hour are £67 (!) and last the best part of 45 minutes. I wouldn?t say this was very ?Virgin?. The bar is also very basic - £3.50 smoothies out of a frozen bag.I would say overall this in a very ?2006? gym and in this marker there are much better products nearby.
June 2023 by sneha singh
Love the club. The classes here alone are worth the membership. Staff is super friendly & trainers are fab/know what they are doing.Only wish the app was better!
May 2023 by Maggie Hoang
The gym, classes and staff are amazing. The toilets probably need to be upgraded as there always seem to be a problem with them. The only time I've ever had an issue is with one of the cleaning staff who shouted at me for having splashed conditioner on the shower cubicle... she then proceeded to try and bully and intimidate me for the next couple of months until I made a complaint. After complaining to management on a few occasions she is still quite rude but does stay away. I don't think the management handled it very well and was never really closed out or told me what action they took to resolve the issue.
May 2023 by Minna Räisänen
I go to this gym as there arent many good around. Lot of classes but gym equipment is poor (lot of key machines missing) - good for someone who is a gym beginner and doesnt really know what they are doing. All equipment is always fully booked and you have to queue. Very expensive for the value, if it was 50 percent less pricey I wouldnt complain as London central gym quality is what it is. The only reason why they can ask these ridiculous prices is the location.
May 2023 by Yannick
Coming here for lack of alternatives in the area only. The opening hours are too short in the evening, the weights area is always crowded and the separate room with additional squat racks usually blocked by some boxing classes. Showers need refurbishment and toilets are usually in a bad state.
April 2023 by Alan Zeigler
Enjoy the yoga classes & pool
April 2023 by Paula De Sa
Not worth the price paid.The ladies' toilets are disgusting, it stinks worse than cheap pub toilet, and out of four toilets, two are always faulty.Also, the gym floor is so small there are no many machines. The guy that gave me the tour sold the dream with the 10 squat racks in the box studio, turns out in the normal attendance time (before or after work) it is always occupied by the boxing classes. Everyone is always competing for the gym machines and some machines are actually needing maintenance (i.e. abductor machine is a bit loose). Also PTs with NO NOTION hold two machines to do a super set in a minuscule gym floor that is already poor in equipment! I am now hooked for a year on it. Definitely cancelling after that, with another couple of quid, better to be in Third Space Gym!
January 2023 by Venny Nikolova
I was a member with Virgin for two years and quit soon after being moved to this place as my home gym. One word about this place - rude. The customer service by the management team has been non existent. They sound fed up and have zero customer service skills. Try to call and ask a question and you get immediately shut down in a nasty tone. Try then calling another branch, say the Kensington one and see the difference. I can?t understand how this guy has been allowed to manage this place for 15 years. One piece of advice, if you are that fed up, get a new job. Don?t take it out on the customers. I have also seen the staff raising their voices at customers in front of several people in the women?s changing room. The whole thing is appalling and they obviously are forgetting that these people are paying a lot of money to be there and go there after a hard days work to have a good time and get some exercise or relaxation in. Not be yelled at and treated like they are being done a favour by having their money taken.
January 2023 by Assoluta Allegria
I have been a member with Virgin UK for about ten years now, with home club at Mayfair for about 4/5. The use of clubs abroad is becoming increasingly difficult and the support I have received from the staff close to none, on a recent occasion where I am being denied access abroad not having been informed in advance of the existence of a cap.Not sure what you refer to, I have called the clubs in Italy and there is no such a thing as a temporary membership. What are you talking about then? POOR CUSTOMER SERVICE VIRGINp.s.No, what you write below is not true. I needed 2-wk access, the shortest I could get as a membership in Italy was 3m. A voucher for ten accesses in corso como would cost 249?. Thanks for the poor customer service! Next reply I'll move one notch lower to one star.
