March 2024 by Andrew Mackintosh
I?ve bought an iPhone 15 pro max and not once has the 5G network been available in London and this store had no solution. Have accessed the 5G network in other countries with the same phone though
March 2024 by Felipe Nogueira
I had my phone stolen and I lost my number so I?ve ordered a new SIM CARD but this new SIM CARD came with a NEW number . The only think that I?ve asked was: Can I get my number back?Terrible service and unresolved problems with my SIM CARD.I went twice at store because I?ve chatted on line with VOXI team and they told me to go to store and try to solve this problem in person.Unfortunately both attendant that I?ve spoke with was really rude and they didnt even heard what I had to say they just kept saying to me that VODAFONE there is nothing with VOXI which is very interesting as they sell the product but you guys can?t solve any problems that will might be caused by this company.
February 2024 by Willis Lam
Mihail (the sales clerk who took care of me) is absolutely amazing. He managed to save me £25 a month plus a practically free iPad. Overall service from start to finish was quite hassle free. Very helpful team.
February 2024 by Jose
I ask for a quote for a phone and the employee starts looking at the bank app seeing what I get and the money I have does not
February 2024 by Luke H
We got 3 prepaid SIMs that work throughout the UK. The service was amazing, Mohsin was great and also gave us some good travel advice.
December 2023 by RAMZI HAMOUDA
Today 28/12/2023 @ 16 :50 were trying to top up my sim card, but lady was trying to serve me in rush and unfortunately ? costumer service was zero and she was even using her personal not given attention and this is the last time for me in this branchFeel sorry.
December 2023 by Yunn
unforgivable staffCaught him was checking my personal photos while he was using my phone calling their customer service. Very disgusting!!!!!!!!!!!! Shame on you! The shame of Asian and your family!
December 2023 by Jana
I got there at 8pm it was closed, the timing says 9pm. Wasted trip , wasted time and money
December 2023 by Alma Topalli
Thank you so much to the Store Manager!!!First time since I have been with Vodafone for long time i met a special person who helped me with my account!!He was unbelievable very helpful and very kind!!So lucky to be served by him!!All the best
October 2023 by Patrick Carey
Thank you, CHI. You are a gentleman!Update: I had a long time to think about my next phone and went with android, and I'm so pleased. Thank you, CHI, for being patient with me. For the advice too. Much appreciated. :-)
October 2023 by Marco Vedovato
The worst Cusotmer service ever.The sales team was so busy to chat and talk each others that I had to ask to tone down the voice as I was not able to hear the Cusotmer service at the phone.Embarrassing.
October 2023 by Noenye Ekanem
Great staff, great customer service. I went in on Sunday to renew my contract and was served by Surj. He gave one of the best service? Very helpful, attentive and made sure I was satisfied with my order.
October 2023 by Minjae Kim
Never visit hereI purchased a sim card through an employee named Mubarak. I told him to keep my original number and the employee said he would understand and that it would be available in a few days. However, my number had changed. Mubarak gave me his number and told me to call him if I had any problems, but when I called, it was a completely different person. Don't visit this place anytime soon.
October 2023 by Cherry Hung
I?ve been very frustrated with Vodafone.My husband and I bought SIM cards in uk, and topped up once in Italy. However, your company start to charge us £30 each month, without our consent.I?ve been reaching your company to cancel our subscription and refund us the payment for months. Yet, the problem is still not solved, you got so many people speaking one or two sentences on Facebook and asking me to provide information. However, I?ve been telling you I really have no idea why the info I gave you is not workable. Maybe there?s some typo or misunderstanding when Vodafone storekeeper filled in for us. Many people rotating on Facebook speaking one or two sentences every time, but none of you really solve our problem.Now I just want to cancel the subscription and I?m done with Vodafone! I?m very annoyed by being charged every month when I told you the charging is not under our consent.
October 2023 by Usama Raees
Amazing service. The girl over their Monica was my Vodafone representative and she was really good at her job.
