March 2024 by Joseph Hurst
Needed a phone for work urgently, guy gave me a sim and assured me it would work after 20 minutes and I needed to get back to work. Low and behold its the following day and the sim hasnt worked, messed up my work day and plans at night. cheers pal
March 2024 by Alireza Mehdi Poor
After over a decade being a Vodafone customer with numerous upgrades. This time I decided to return my phone that I received yesterday as part of the new contract. After contacting customer service, I have been told by 191 to take the phone to any store to return it.Upon arrival, the assistant manager told me that they can't process my cancellation in store and was unaware of the process they can or cannot process return. I told her that I have been told to come to the store and this is part of the Vodafone procedure. She called up someone who had the same attitude of not accepting my return and suggested to call back customer service and ask for a DPD return after looking at the computer screen and talking to other people ,claiming their system is not working at the minute to process my return and is not entirely sure if other stores have the same problem or no. Therefore , back to square one, calling online customer service and they generated a return DPD label.Just a waste of time. Unreliable, reluctant and unhelpful staff. It is disgraceful.
February 2024 by QJQDUBAI
The worst customer service branch.
February 2024 by Laila Rashed
Absolutely disgusting service , phone was stolen didn't offer any help or to even call my fone to see if anyone had found it! Very ugly girl at the front with the blonde wavy highlights sort your disgusting attitude out!
February 2024 by Andrew Garvey
I visited this branch yesterday 02/02 2024. Awful staff, totally disinterested in providing basic customer service, two staff, one male, one female too busy chatting amongst themselves even though I was standing in front of them, they saw me & just carried on chatting like I did not exist.Finally after they finished there oh so important conversation, it was like they were deciding which of them was going to serve me, you know do their job, do what they are paid to do.If I could give no stars I would.Vodafone?? Vodaphoney more like.
February 2024 by Johnny London
Very helpful service. A great selection of live demo units.
February 2024 by Lena Semeniuk
Terrible service from the staff at the entrance. People who came much later than me were served on foot!!!
February 2024 by Clive Rose
Been going there for the last 4 months the staff kno me personally was able to finally fix my problem after so many attempts
February 2024 by Darren Chen
Sorry I?m just late, I want to say really thank you to Mr Lewis, he helped me and was so nice, patient and kind, despite the fact that I was shy and sometimes didn?t understand, thank you! I'll give it 11 out of 10!
February 2024 by Maksym Tymchenko
I started cooperation with Vodafone, and stopped in 24 hours. I wrote to the support center, they said wait for the final bill. I was waiting for help, but I got email from collectors?? Be careful what you sign.
January 2024 by F
unacceptable. I walked in having had very average phone service from this provider and I asked them if they could service me and potentially 15 of my firm as a start up, they told me to sit down and would be with me in 5 minutes and I had up and left after 15 minutes sat by myself. Please do yourself a favour and avoid this provider.
January 2024 by Laurence
Excellent support and customer service. Had great broadband offer, too, at the time ?
December 2023 by Max L
Safa was very helpful and kind - great customer service
December 2023 by TE Knight
Great service from Lewis who sorted me out a sick deal on Pixel 8. He beared with me whilst I was trying to sort out the issue with my former network and current bank as I didn't have the account details on me. The whole atmosphere in that store was world class and first impressions count and the store deffo passed the Vibe check ??I will be sending people your way if they require upgrade etc. Thanks again Lewis and team
November 2023 by Gamze G
I had a great experience at Vodafone, and its all thanks to the service provided by Melisa. She was knowledgable about the products, patiently answered all my questions, and helped me find the perfect deal to suit my needs.
