November 2023 by Tati Lee
Relaxing and pleasant shopping experience. Huge store with a very big range of items. Looks like they must have changed designer as their products look much more fashionable these days. My only point where they can improve is to offer a,student discount and also member's discount for online registered customers. Otherwise not much promotion going on really ever
November 2023 by julija tinteryte
I will never back to this store again. Staff is very rood. Was closing time when I pop in, my boyfriend was on the queue and was checking something and store assistant told me what I?m not allowed to touch stuff because they trying to close the store! How you can be that unprofessional with customer?! Shocking.
November 2023 by Jennifer Rubim (Leia Kiandando)
Not only did they mess up my exchange and tried to get me to repurchase the new items, they were also gossiping and refusing to help me look for sizes. I wasted 20 minutes going around trying to find someone!
September 2023 by Sara Chaves
It's always very messy this store, with queues etc, it's just that it's always so busy. Even when the store is so big. Interesting now they included self-checkout so they don't need so many tills, and that reduced the queues. But still, go at unusual hours to avoid the crowds.
July 2023 by chelsea.
My first time there, managed to get some cute tops but unfortunately not a lot of variety, especially with style and colours
July 2023 by Daria Petrova
Appalling service with massive queues including those of returns and exchanges. Ridiculous redhead staff member refused a couple with a baby to have priority with her reasoning being that they?ll have to ask the customers that are in the front first. What a disgusting way to treat the customers.
July 2023 by T Bhutta
I was in the store shopping today and we had couple of dresses we asked one of the employees on 3rd floor where changing rooms are the girl replied it?s closed we said thanks and then left the clothes on one of the stands where she was working and as soon as I was turning she made a face and made a sound as she got annoyed. I confront her about it instead of apologising she got rude and said yeah I did and then I told her she can?t do that she goes I can do whatever I want to you can?t tell me I said I?m your customer this is not the way I tell her to call her manager and she refuses and says if you want go ground floor I tell her are you scared after doing it she says I am not scared of no one I did not expect such behaviour from the employee in the store I went ground floor and spoke to the manager she goes I apologise on her behalf instead of asking her to apologise this was very very rude if these kind of employees continue to work the standers of Zara are going down soon. I would suggest them to take an action against her.
July 2023 by Glena Mason
Great shopping experience however not enough staff to cover the tills, being busy because of the sales. Noticed most staff were taking items in an out of stock rooms
July 2023 by Helena Begum
Very terrible management. Spoke to a short brown haired European manager working at 5.30 on 07/07/23. Useless and racist. Doesn?t even understand English but wants to not accommodate to customer needs.
July 2023 by Marya Filatova
Nicely designed store but customer service is very poor. 20 people waiting at the till with only 2 people working !! Waiting time is 30 min at least to be served
July 2023 by Marcin Siwicki
The store sells a wide variety of clothing, including men's, women's, and children's clothing. They also sell a variety of accessories, such as bags, shoes, and jewelry.The clothing at Zara is known for its trendy and affordable prices. The store is constantly updating its stock with new arrivals, so you're sure to find something you like.The staff at Zara is not very friendly.Overall, Zara is a great place to find trendy and affordable clothing. The prices are reasonable, and the selection is constantly changing.
July 2023 by Anna-Mariya Dilova
Visited the store yesterday on my lunch brake and I had terrible experience.The self checkout machines were not working (nowhere sign -attached) or at least this is what I was told from the sales people ( I was first to pay there). I went to pay with a sales person on the back of the huge queue and the after less than a minute people were start using the self checking.They were not told that they cannot use them and magically start paying. You can imagine my frustration when I had to wait to pay 30min and I was not told they are now working and to go there. After I complained to a manager not only she was not much bothered but also did not even offered to put me ahead to pay. Terrible experience and the worst customer service experience I have been witness in Zara stores.
July 2023 by IRENE RODRÍGUEZ LARIOS
Awful experience. 45 minutes queue to pay or exchange, one casher in the position out of 4. Floor staff slow, unprofessional, tired and helpless. We asked for the shop manager to provide some explanations of the ridiculous time waiting, she never bother to come and sent another employee. This is not the level of customer service a client from zara deserves. I will just never come back to this shop.
July 2023 by Sahil Joshi
Located on the cool streets of Oxford in London, there's a Zara store I adore. One particular shoe stood out as a gem?super comfy, trendy, and worth every penny at just INR 3,000. ZARAs, a Spanish chain, has multiple shops on Oxford Street. They offer unique and affordable trendy clothes. i couldn't resist and went back several times, grabbing a bunch of cool t-shirts. Don't miss out on this fashion haven!
June 2023 by londonlink1995
DO NOT SHOP HERE, PHONE THEFTS ACTIVE!My phone and someone else's purse have been stolen today. Security and staff did nothing to help, couldn't even use the phone to call the police or get help.
