January 2024 by Patricia McGinty
Poor shopping experience at Clark?s Colliers Wood, London. You lost the sale!I went into Clark?s at the Tandem Centre, Colliers Wood, London SW19 earlier this afternoon looking for a pair of long leather boots, size 8. The sales display was chaotic. I was expecting the shoes and boots on the racks to be sorted into sizes. I.e a rack for size 4 and a separate rack for size 5 etc. No, that seemed like too much hard work for the staff, and the shoe sizes were all mixed up together on the same rack.The shop assistant was very unhelpful. I selected 2 pairs of boots from the sale and one pair not in the sale. Sadly she couldn?t be bothered to check the stock for a size 8 for any of the boots; including the pair not in the sale. She simply advised that I order and pay for the boots I wished to try on. Paying for 3 pairs of boots to simply try on was impractical and not affordable. I left the store disappointed with the poor and lazy level of customer service. Clark?s you used to be a good quality shop, but today you lost a sale as a result of the above! I will buy my boots from elsewhere.
December 2023 by Imz Surrey
Ample free parking spaces large store very helpful friendly staff do NHS discount too
December 2023 by Roger Cappy
Very limited range of men's shoes, and even less in store stock.
October 2023 by Dipstar 2
Very helpful young lady called Aqsa who was very helpful and patient and also very knowledgeable about first shoes for babies. Great service!
October 2023 by Haroon Siddiqi
Variety and stock can be limited all the time...
September 2023 by Micha? Hanczar
I checked on their website and it shows 8PM. They close 7PM but they are not bothered to update it. Nearly an hour journey only to realise it?
September 2023 by Kirthi Sivam
I didn't book an appointment for shoe fitting, but they managed to do the fitting and was so helpful in recommending which shoe is best for toddler going to school.
August 2023 by Imran Mohammad
We parked up right outside the shop for back to school shoes shopping. Car parking is easy and plentiful. There are disabled blue badge spaces in front of the shop. There were plenty of staff to help the customers. It didn?t feeL too busy because the shop is spacious. Staff were ready to help as soon as we walked in. Jacy was our shoe fitter. She was efficient, friendly and engaging. Thank you for the service. The shoes were smart and reasonably priced as always with Clarks.
August 2023 by Tahia Tabassum
Always a lovely experience at Clarks Colliers Wood! The staff are very helpful and happy to provide recommendations with big smiles on their faces. Recommended!
July 2023 by Behlol Chaudary
Had a really bad experience buying derbies from Clarks. The quality has drastically dropped. Total discomfort. One wonders it?s no more the brand it used to be. Wouldn?t suggest anyone to buy it anymore. Not worth it.
April 2023 by Obiektywna
I visited the Clarks store in Colliers Wood today as I wanted to buy some shoes for my daughter. Unfortunately the ladies selling in this shop especially the lady who served me is ignorant. My daughter was sleeping so I decided to try on her shoes. I asked for one pair but they were too big. I asked for a second, smaller pair of shoes, after which the lady was already slightly annoyed. At the end my baby started to cry so I thanked her for her help saying: Thank you for your help in return I didn't hear a word like I was air I repeated looking at the Lady a second time Thank you for your help again I didn't hear a word This situation made me want to leave the store as soon as possible. I felt like an intruder. I'd rather order and send back but never go back to this store again. I don't speak English well, but enough. And you think they're doing the customer a favor. I don't recommend it.
April 2023 by Magda Czosnek
I visited the Clarks store in Colliers Wood today as I wanted to buy some shoes for my daughter. Unfortunately the ladies selling in this shop especially the lady who served me is ignorant. My daughter was sleeping so I decided to try on her shoes. I asked for one pair but they were too big. I asked for a second, smaller pair of shoes, after which the lady was already slightly annoyed. At the end my baby started to cry so I thanked her for her help saying: Thank you for your help in return I didn't hear a word like I was air I repeated looking at the Lady a second time Thank you for your help again I didn't hear a word This situation made me want to leave the store as soon as possible. I felt like an intruder. I'd rather order and send back but never go back to this store again. I don't speak English well, but enough. And you think they're doing the customer a favor. I don't recommend it.
March 2023 by Google user
I visited the Clarks store in Colliers Wood today as I wanted to buy some shoes for my daughter. Unfortunately the ladies selling in this shop especially the lady who served me is ignorant. My daughter was sleeping so I decided to try on her shoes. I asked for one pair but they were too big. I asked for a second, smaller pair of shoes, after which the lady was already slightly annoyed. At the end my baby started to cry so I thanked her for her help saying: Thank you for your help in return I didn't hear a word like I was air I repeated looking at the Lady a second time Thank you for your help again I didn't hear a word This situation made me want to leave the store as soon as possible. I felt like an intruder. I'd rather order and send back but never go back to this store again. I don't speak English well, but enough. And you think they're doing the customer a favor. I don't recommend it.
March 2023 by Mumma Bear
Went in to get my daughters 1st pair of shoes. The shop had a really nice atmosphere and I was met with friendly helpful assistants. Would definitely come here again. Thank you for your help Alex! ?
February 2023 by Eugenia Lloyd
I?ve been to this shop before and I have to say you can definitely tell a lot has changed since my last visit. Since the NEW manager - Alex- the store looks amazing and the air feels so positive and cheerful walking in ?Everyone looks happy and engaged. Such an improvement!!! Well done Clarks!!!
