November 2023 by Jana H
Atm did not dispense any money but I was still charged on my accountAVOID!!!
October 2023 by David Llewelyn Davies
Writing as I found. I was first through the door. I have been with HSBC in UK, Guernsey and Hong Kong since 17 April 1955.I was dealt with promptly. Gilberto was courteous, knowledgeable, and patient. Five Stars from me, but 18 minutes after opening a queue of eleven people had built up!More evidence if more was needed, that the Canary Wharf bosses are simply not interested in retail customers. They close branches and do not staff remaining branches adequately. 'They' blame online banking, but in reality the problem for 'them' is us!
October 2023 by Eddie Wong
Mr. Ragavan provided his good and professional service to me but I had to wait nearly 50 mins before I met him.......Anyway, thanks for the assistance from him.
April 2023 by Ian Balzer
I've had enough of HSBC full stop. First off they close the wandsworth branch so now have to go out may way to go to the Wimbledon branch. I work long hours during week so can only get here on Saturdays. So I got here to withdraw a sum larger than what is allowed from machine only to find their cash counters are closed on a Saturday. The staff didn't care either so gonna move away from this bank and go somewhere else. Level of service is disgraceful. If they concentrated on actual customer service instead of trying to push everyone online things might improve but I'm still leaving and taking my business elsewhere
February 2023 by Ali Abdulla
Been a client with HSBC since 2006, had to visit the Wimbledon branch due to relocation. Never had worse experience with a bank this whole time, impolite, not professional staff. Shame to be part of this big name
February 2023 by Dave G
Don't bank here, by far the worst bank in Wimbledon by far. Staff are clueless and happy to discuss personal details out in the open. Also wait times for staff to even help you are unacceptable
February 2023 by Alexei Belbas
Not the best experience communicating with the agent at the reception today. The staff could be more helpful and polite.
February 2023 by Pedro Santos
Poor customer service, fail to provide the correct information, discriminatory attitude throughout the HSBC costumer
January 2023 by Ciara Sweeney
Went in today and had a lovely experience. Customer service was great from when I entered the door to my appointment.
January 2023 by Steve Smith
This branch is the worst in the area, the first people you have contact with have not clue about almost anything, they are not able to find basic information with your ID, not even if you tell them the last digits of your account, totally useless, they didn't know if I was able to open another new account and they sent me home without an answer for that, can you believe it?! They said they would contact me by phone to let me know about that. Seriously?That is the level of ignorance and incompetence of this branch is unbelievable and the person who is in charge doesn't care, and he doesn't know what is happening there.Having 4 people at the entrance chatting to each other and watching tik tok videos while you are trying to get something done is a waste of resources, but then you have to spend 1 h. waiting on the phone to get help.HSBC responsible manager, have a look into this branch and improve it if you really care about customers.
November 2022 by mohammed meskin
The most unhelpful and arrogant staff in the whole world. This is by far the worst hsbc branch in the country
August 2022 by I. Ramos
Please train your staff its unacceptable to ask personal questions. I came in to exchange my old bank notes and was inundated with questions such as why did I have old notes and how did I obtain them. To add, your staff also said "I look too young" to have old bank notes. What an ignorant thing to say.
May 2022 by Khusbu Gurung
I went in hoping to get help on car loan and just information about getting a loan as I have never taken a loan. But the staff was very unhelpful. I asked to book a appointment for another day to just ask questions and have more information about taking a loan as she said they were short staffed. She said I couldn?t even do that and told me to go online. I said clearly I wasn?t taking the loan out today just needed information. And still proceeded to say go online.
May 2022 by S
I usually don?t have a problem going to hsbc, but me and my brother went to take a big amount if not a normal amount out for different reason, it was the same amount but was questioned not once but multiple times. We had put this money in couple days before taking it back out again but that was because it was old notes and we needed new notes before years end as they won?t accept old notes after. The one who served me asked me why we are taking it out once and I gave my reason, which was not needed. But next to me for my brother the one he was being served by kept on questioning where everyone can hear. It was really disgusting and made us so uncomfortable, as if we were doing something wrong, once I walked off the women asked my brother if he is okay after asking so many questions. In no way does it state that we cannot take out money after putting it in couple days earlier. We felt humiliated and disgusted as well as disappointed as I?ve never had this experience. I know it is their job but having to question on the spot? With our money? And to give a reason? Out loud? Not only after my brother gave his reason but the women continued to question his reason and doubting him, it was so wrong I cannot put into words how dissatisfied and disappointed I am. HSBC was one of the most comfortable bank for me to go to because of the service I have always received, I feel so uncomfortable to go back to carry on with my business.
May 2022 by Shahista Begum
Terrible experience at the Wimbledon branch yesterday.I was trying to withdraw a significant sum of money at the counter. The teller did the usual checks and then proceeded to count the money in a rushed fashion so quickly I couldn't check myself and he wasn't sure himself. I was a bit anxious as the tall man customer at the counter to my left was watching. The teller then puts the money on the weighing machine..it doesn't tally. So he counts it again and the same thing happens. He keeps repeating this a total of 6 times. I asked him if there was a problem and that I've never had this issue before. He proceeds to blame the 'new notes' and then blames the weighing machine. At this point I am super anxious as the customer to my left and behind me realise I'm taking out quite a lot of money. The teller then offers me a room to count the money myself. At this point the queue behind has grown and an elderly couple have been waiting almost 15 mins. A customer behind me pipes up that it's not a good idea for me to count the money in a separate room in case there was an error.The teller then proceeds to ask the lady teller to count the money. She does so at a pace that I can count & check for myself and then puts it on the weighing machine, it all adds up. It took a total of nearly 25 mins making me late for another appointment.I left the bank in fear of being mugged as the customers around me knew what was happening.The man teller was totally incompetent. He lacked awareness of the risk he was putting me at. From the experience I had yesterday I don't know why he is working in a bank, he simply could not count money accurately and blamed the 'new notes' and the weighing machine resulting in his fellow cashier having to count it for him.I sincerely hope the manager of the branch is aware of the sheer incompetence of this man.
