January 2024 by Marco Machado
Rude manager on duty today, not allowed to use fitting rooms and this is the second time in a week. The store is a mess with clothing all over the floor and place
December 2023 by First Name
Only good thing about this store is the size..Awful manager(I'm assuming she is cos it seems she has a point to prove)I go here regularly and the manager(black woman caked in makeup) has been rude but I just ignore it cos I'm just there to shop.Having come and read the reviews I'm glad many others have experienced the same.She reeks of arrogance, is very aggressive when she talks and seems to be in defense mode instead of being ready to help..I go to all the JDs in SW and this store is the only one I've had a bad experience.Even though Wimbledon is a bit further I'll make an effort to go there instead as the service and atmosphere is so welcoming and staff are so friendly.I feel so bad for the staff cos they're okay but they're just not as upbeat as others in other stores...Manager needs training and some anger management classes..Very strange woman
December 2023 by malex winiarski
Jd colliers wood, like always bad service.This time fitting room closed over an hours before closing! Staff not helpful at all sending you from one person to another!!!
September 2023 by Andrei David
I've been in their shop to treat myself with a nice pair of shoes. I've seen an Emporio Armani ones but unfortunately they didn't had my size. I've asked a member of the staff if they've got a 42.5 or a 43 ( european size) and he checked he came back with a pair of shoes and he told me that's a 43 (EU size)After I've paid I've decided to walk back home with my new pair of shoes. I could feel they were a tinny bigger than I was expected, but O didn't paid attention to much. I was thinking when I'm getting home I'm gonna tie better the shoe laces and they gonna fit properly. But when I've reached home and I've checked the shoe size, it was written 43 1/3.I didn't went straight away and I've decided to exchange them in the next days as I was busy with my jobs and I didn't had so much time.So I've decided to pay them a visit today as I've had a short shift today.. Everything was fine .. I've decided to grab a smaller size on a different shoe model and after 2 members of the staff double checked the state of the shoes, one of the managers asked me if I've wore them and I've told him the truth, that I walked in those shoes until I've reached home. After another inspection he told me that he cannot sell them like that... and even he was surprised as they've got in the stock size number 43 1/3. If the manager was surprised, I can expect the same from the rest of the staff... Don't get me wrong, the staff was polite but unfortunately not that helpful... I've paid 180£ for a pair of shoes but I need to find someone to sell them. I didn't wanted to make a scene because of that so I walked away very disappointed. I've bought few items from their shop as I live few miles far away, but after what happened today they've lost me as a customer.
September 2023 by Borja Sánchez
Customer service really bad... 10 minutes waiting for a shoes in an almost empty shop with 3 people, supervisor included, doing nothing in the door. Staff doesn't help if you ask for different section where they work.
August 2023 by jay cam
There is zero customer service in the store. Staff are not friendly and hungry for sales, there more interested chatting, I purchased two items the lady on the till couldn't even say hello or hi in fact she ignored me and continued chatting to the other member of staff on the till, she told me how much and not even a thank you. i will not be returning awful!!!
August 2023 by Bill Huss
Joseph was really good. Helped me and chose the best trainers for me. Avoid sports direct in this area
August 2023 by DrakesVeryOwn
Young woman behind the counter was very polite and helpful, as was the woman stocking children's section
August 2023 by lee jones
Cesspit run by yoots. They leave you hanging around they don't attend to simple tasks, the place is run by clowns. Girl behind the counter was nice though.
August 2023 by Piotr zd Dabrowski
Cheating on offers don't go well with me, putting sale price tag saying one price and then demanding more on a till, for me if you display item with sale price on it until it's there that should be the price, on that occasion on the principle I gave up my shopping for cheating
May 2023 by Imogen Freeman
My friend was trying on things and a worker was like you sure your not lying about they look good
March 2023 by Jay A
Wanted to exchange some trainers purchased online that have past the refund policy date after customers service said I can on the phone. The lady refused saying it wasn't bought in store so I went to another store and they exchanged with no issues. Terrible customer service in the store, they need some training on customer satisfaction not just making more sales.
February 2023 by Jay Abud
Wanted to exchange some trainers purchased online that have past the refund policy date after customers service said I can on the phone. The lady refused saying it wasn't bought in store so I went to another store and they exchanged with no issues. Terrible customer service in the store, they need some training on customer satisfaction not just making more sales.
February 2023 by B L
Worst jd ever Colliers Wood! every time I come here there?s some sort of issue but on this occasion arrived at 5.56pm on a Saturday to collect a parcel for my small sons holiday. The manager told me no because they are closing I pointed out it?s not 7pm why are they closing can I not just get my parcel and was told the systems where already shut down the staff are finished really strange as it wasn?t closing time. Not sorry at all and terrible stand offish attitude.
February 2023 by John-george Nicholson
Decent lil shop, staff helpful if you need them, but limited choice in there.
