November 2023 by Ben Jin Ooi
Good free advice when walked in, not pushy and allowed me space and time to decide. Also gave options and ideas on how to save between options. During installation, everything spot on, quick and all done on time.
November 2023 by Mike
I bought 4 new tyres and had the wheel alignment done on a sunday. The person working there was on his own and never once did he get stressed out with answering the phone or other customers comming in. Very professional very polite.
November 2023 by L
I've been to this Kwik Fit a few times and consistently have mixed or disappointing experiences. These range from being quoted for unnecessary works, having auto problems that I've pointed out either ignored or not taken seriously, and a lack of communication from the staff. The wait times are generally quite long, although they are honest about the wait times and do their best to get people in and out as quickly as possible, which I appreciate. This makes me wonder if they have a problem with poor staffing or overbooking. I really feel for the team because I think they are doing their best, but I do feel like they could use some customer service or unconscious bias training, or at least be given the resources to hire more staff.
October 2023 by M Fine
Honest advice and good work. Some unnecessary works previously quoted were taken out of the list after a more careful inspection of the car. The communication was clear and honest. Good guys you can trust.
October 2023 by ugur ozceylan
The car has given engine warning light due to excess oil filling. Please call me back to correct this error.I was also not explained if the car had any issue. Although I asked I was only told invoice will have full explanation which did not happen.
October 2023 by Allan Kerr
Outstanding service when very busy at end of day. The manager stayed late until 6.15pm to complete the tyre change. Above and beyond the norm. Many thanks!
October 2023 by Radu Gavriliu
Good experience overall. I would add an extra staff in the reception just to deal with customers appointments, paperwork , welcoming in and seeing customers out , taking phone calls etc and not jumping on doing the mechanical work at the same time .
September 2023 by Intikhab Shah
Brendan and staff at Kwik fit were very efficient and professional in fitting 4 new tyres for me. Highly recommended.
September 2023 by Massimo Di Trolio
The technician was working alone and was answering calls, dealing with other customers ?front of house? and clearly repairing other vehicles. Despite a wait time of 2 hrs we returned earlier and he was already checking our tyres. He then needed additional time to replace them. We returned later and all was done. He was efficient, amenable and accommodating!
September 2023 by Kate Tilcock (Kate)
Came in to have a rim changed but unfortunately the company where I brought it sent the wrong size the guys explained what the issue was and put the other wheel back on and sealed it ,they didn?t want to take any payment for their time either and they were very polite and pleasant,I will be definitely returning ,Thank you!
September 2023 by Purple Star
They were fantastic, friendly, reassuring and quick! And it cost less than I thought!
August 2023 by Abel C.
Kwik Fit Garage in Wimbledon was nothing short of disappointing and a waste of time!. The lackluster service and unprofessional behavior I encountered left me thoroughly frustrated. No attendance at the reception either!Upon arriving at the garage, I was shocked by the complete absence of any initial communication from the worker assigned to assist me. It was as if I didn't exist. I had to actively seek out his attention to inform him that I had a booking. This lack of basic social skills and courtesy was a red flag from the start.Once I managed to get his attention, I was informed that I would have to wait an additional two hours before my vehicle could be attended to. This was after I had already made a booking and taken the time to come to the garage. The worker's inability to communicate this beforehand and the lengthy wait time only added to my frustration.What was supposed to be a one off visit turned into a test of my patience and endurance. The worker's lack of communication skills and disregard for customer service was evident throughout the entire experience. The waiting area was disorganised and uncomfortable, and it seemed like the staff were more interested in working without any social contact or customer service.In conclusion, my encounter with the Kwik Fit Garage in Wimbledon was incredibly disappointing. The worker's poor social skills, lack of communication, and inability to manage the situation professionally made this visit one to remember for all the wrong reasons.I would caution anyone considering using this garage to think twice before subjecting themselves to such an ordeal. This place is a joke !
August 2023 by Radzio xxx
nice professional service. quick tire change and for a really low price for premium tires. I recommend it with all my heart
July 2023 by David McCandless
The person working at the Wimbledon branch was very helpful and gave me advice that saved me money
June 2023 by richard carter
On arrival, the service was chaotic - not clear who to speak to, where to drive on entering and park on a busy main road. No clear instructions. Had to park dangerously on pavement. Once arrived the service was good
