September 2023 by Abdul Moeed
I must have to say I always avoid to pop in metro Wimbledon as staff is extremely unfriendly they put you on wait for so long without any given waiting time. Overall bad experience. Terrible customers service
August 2023 by raj sharma
Amelia did great job to open up my bank account. Very efficient and top class customer service. VERY HAPPY HIGHLY RECOMMENDED
August 2023 by santhirarasa senthilrajan
Very slow, very poor service, I didn?t get the quality service what I pay for the service charges each and every month.Very long queue, the staffs don?t care about their customers.This is the Metro Bank Wimbledon branch.
August 2023 by Rukhsana Siddique
Very bad customer service staff just ignore you. Staff need to be trained
August 2023 by John
The bank this size is wasted here. No customers service, no one greets you when you walk in unlike the other stores where they ask you what you?re here for and directs you to the relevant person/help. The experience at Wimbledon metro is shocking, no one is around, 1 bank teller who sees to everyone but you have to queue up and wait for god knows how long to only be told that you?re gonna have to come back at another time when our staff can see to you. This would eliminate the whole process of waiting 20minutes in the queue to be told to come back and wait again.Definitely wouldn?t recommend coming here during your lunch as you won?t get anything done within an hour as most of it is waiting in the queue and complaining about it with other customers in the queue.Ridiculous. Metro Wimbledon - fix up as you?re dragging the other stores down.
August 2023 by Chrizzpii
They don't change your old pounds if u havnt an acount there. Don't recommend for touris who still have old pounds from there last visit
June 2023 by Pooja Parekh
Extremely horrible customer serviceNo one attends to u once u in the bankEven whn they know what u waiting for even then no one attends to uEvery time I visit it is an horrible experience
June 2023 by Kimmie Nguyen
Super long wait time. Action is not done immediately after a complaint. Wasting so much time.
May 2023 by alex alex
Been in the branch 3 times and still waiting to open an account. This branch is lacking of leadership. Please do something immediately
March 2023 by Fariko Naka
Thank you to jay, Joseph and Amelia for making my experience with opening my business account an absolute pleasure!!!!They went above and beyond in making today as stress free and as welcoming as possible. I could not have asked for anything better and they definitely exceeded expectations .Well done guys <3 ??
March 2023 by Jake Walker
Amelia was very helpful with me and made my experience very pleasant would recommend employee of the month
February 2023 by Jack Smith
If I could give zero stars I would. By far and away the worst metro I have ever been to. Not got a scooby doo between em. Clapham Junction, Clapham High St and Croydon branches are very good. This is a tin pot outfit.
February 2023 by john yun
Unfortunately the metro bank 'not customers, Fans' culture is definitely dead in this branch. Staff are walking around doing nothing. There's typically 3 or 4 staff serving, everyone else is doing their thing and doesn't want to help a waiting customer. Staff here are not only rude and unhelpful, they don't understand the importance of helping a customer quickly. They don't allow appointments, so you have to walk in, if you walk in for a small task or opening a lengthy business account , you wait in the same queue which has no timeline. Often you are waiting and waiting and the quoted 5 or 10 minutes turns into 40 minutes.The management needs to seriously help their customer representatives be motivated (be it through incentives or better pay) because they all look depressed and are rude and unhelpful. If you make a big scene they will help you immediately, which leads me to think they CAN help you but they prefer to do their non urgent tasks instead. I think they need more advisors at any one time. The metro bank culture that existed in some of the other branches when this bank was new, is definitely long gone in this branch.
February 2023 by Tariq Al Khaldi
There seem to be around 15-20 staff just walking around doing nothing while one man is manning the cashier?s desk. Surely a manager/supervisor could step in to assist to help with queuing customers who are basically being ignored?Really terrible management of customers who choose to trust their money with this bank. Safe to say after today?s experience I?ll be leaving.
February 2023 by Emmanuel kibaya
Amelia has done a wonderful job today and I?m happy to be leaving this review as she has now made my day, kind regards. Mannie plasterers
