December 2023 by Zita Mezei-Sebestyen
Friendly staff & nice selection of products.
November 2023 by Greatsage118
Friendy staff.
June 2023 by Helen Swanton
Really helpful staff. They have put themselves out to help a few times that I've been in. Robert Dyas have absolutely everything I need and I choose them over Amazon for everything. We need to support shops like this one. Thanks all involved!!
March 2023 by Di L
Amazing service. Polite professional staff
October 2022 by Cyrus Pieris
There is an gentleman here who is always helpful and knowledgeable. I really like to shop here rather than going to the internet as it has what I need when it breaks down.
August 2022 by C R
Went last Thursday to return a floor standing cooler delivered to my house - unopened, as I no longer needed it. Upon entering the store, the staff members at the entrance and the till were both frowning at me. No ?hello, how can I help? attitude. They said their manager would do the refund. The manager, slim lady with blond/light brown bob, slightly wavy haircut reluctantly started the process. The receipt in the packaging didn?t have my card details (poor Robert Dyas systems) hence I showed her my email containing the payment details and bank statement on my phone confirming that the transaction was from the debit card I had in my hand. She looked at my disbelievingly and said ?ok if that?s really the card you paid with as you say you did? twice as if I was a liar?!?! Then - it gets even better, as she still treated my like a liar and she asked for a signature to match that on the card. Funnily enough I had another card but on that too, the ball point pen signature had faded. I tried to argue that both are my own cards (incredulous I know!) - she reluctantly processed the refund on the card machine. I requested a receipt from the machine as proof that the transaction had happened, she insisted that it wasn?t needed, couldn?t be provided and was in the piece of paper that came inside my package (?!?) - I had to stand my ground and mentioned that for EVERY online purchase instore refund transaction a receipt is always provided from the card machine therefore it had to be given to me. She insisted I wasn?t wrong when after a while her and her till colleague realised that the refund receipt was stuck in the printer of the card machine (?!) and gave it to me. Absolutely APPALLING and DISGUSTING experience from unwelcoming staff and a CLUELESS manager who doesn?t know how to do her job - needless to say all of the staff present in the store that day and their attitude suggested that they were in DIRE need of ED&I training. Will be taking this further with the head office. AVOID at all costs!!!
August 2022 by ?????? ?????
I am very satisfied with my purchase once again from Robert Dyas. Very good service, everybody who works at Wimbledon store is very helpful and this time Alex helped me to find the best parasol for my needs. Thank you.
August 2022 by C Roy
Went last Thursday to return a floor standing cooler delivered to my house - unopened, as I no longer needed it. Upon entering the store, the staff members at the entrance and the till were both frowning at me. No ?hello, how can I help? attitude. They said their manager would do the refund. The manager, slim lady with blond/light brown bob, slightly wavy haircut reluctantly started the process. The receipt in the packaging didn?t have my card details (poor Robert Dyas systems) hence I showed her my email containing the payment details and bank statement on my phone confirming that the transaction was from the debit card I had in my hand. She looked at my disbelievingly and said ?ok if that?s really the card you paid with as you say you did? twice as if I was a liar?!?! Then - it gets even better, as she still treated my like a liar and she asked for a signature to match that on the card. Funnily enough I had another card but on that too, the ball point pen signature had faded. I tried to argue that both are my own cards (incredulous I know!) - she reluctantly processed the refund on the card machine. I requested a receipt from the machine as proof that the transaction had happened, she insisted that it wasn?t needed, couldn?t be provided and was in the piece of paper that came inside my package (?!?) - I had to stand my ground and mentioned that for EVERY online purchase instore refund transaction a receipt is always provided from the card machine therefore it had to be given to me. She insisted I wasn?t wrong when after a while her and her till colleague realised that the refund receipt was stuck in the printer of the card machine (?!) and gave it to me. Absolutely APPALLING and DISGUSTING experience from unwelcoming staff and a CLUELESS manager who doesn?t know how to do her job - needless to say all of the staff present in the store that day and their attitude suggested that they were in DIRE need of ED&I training. Will be taking this further with the head office. AVOID at all costs!!!
July 2022 by Maylee Allen
Service is always great. Staff know their products.
July 2022 by Naomi S
Staff rude and unprofessional- also there was hardly any Tupperware
June 2022 by Carol Penegar
Their really great staff in there, as I'm on a mobility scooter the staff ask as soon as I go through the door if they can help, so I just ask for what I'm looking for and they go off and find it and bring options for me to choose from which is nice so I'm still making the choice! Would definitely recommend this shop as a great place for disabled person to shop, it nice a quite to early mornings so if you are going there to have a look around it's easier up to about 10.30am most days.
December 2021 by David Weatherley
An excellent range of products, and helpful and knowledgeable staff who approached us to ask if we needed help to find specific items.
December 2021 by R. R.
Nice friendly staff. It tends to get very busy on the weekends.
November 2021 by Duncan Geddes
A member of staff helped me find the correct lightbulb 5 minutes before closing.
September 2021 by Matthew Bean
Went in their on a Saturday lunchtime to get a refund for a present I didn't want. Nice guy, make it easy, thanks a lot
