November 2023 by Milica Raicevic
Appalling service! I've been waiting for more than a week for a small parcel to be delivered sent from the UK. When I got to their depot to collect it myself they said it's not with them but with the postman on its way to be delivered. This happens quite often. Previously when I went to depot to collect another parcel I asked what was the reason they couldn't deliver it I was told it's because the postmen are too lazy. So, they don't let you collect it from depot because the postman is keeping the parcel with himself refusing to deliver it and lying that they attempted the delivery but it was unsuccessful on the days I was at home and nobody attempted the delivery. Disgusting!
November 2023 by Tolga Ergin
My parcel was expected to deliver on Tuesday but they sent a message on Wednesday. (delivery attempted no answer) It's pure lie. I have all security cameras around home and I always home during the day. No one came from royal mail. Telling lie is probably another not work option.
September 2023 by Marina Zoraya
Always friendly, helpful service. Sorry to see reduced staff and hours.
July 2023 by Eugene B
Always helpful, always take care of the packages. Very happy I have it just 5 min walk away.
April 2023 by H Annuk
Standing here 10 mins. Two people ahead of me. 1 staff member trying to locate parcel of one of the clients and all other two seem to be chatting and laughing out loud in the back office while we?re queuing to be served. Enough said.
March 2023 by Louise Bailey
The staff are AMAZING and go beyond there job.Excellent service, efficient, welcoming and could not ask better.Sandra Burke was brilliant with her line Manager Harminder Assee and lucky to have them in the team. Jose Barbosa, Robert Clayton and Orazio Moylan where great. Real team effort and I'm very lucky to experience this great service.
March 2023 by Penny Spence
Lost my parcel after saying they had it. Speaking to employees was like torture. I gave up and never got my delivery which seems to have gone. Not world beating that?s for sure.
March 2023 by Mona Elizabeth
Royal Mail Wimbledon must be the worst post office in London. I have waited one month for my package. They sent me an email says they tried to deliver my package which is not true. I went all the way to their post office and could not collect my package since I did not have an ID on me, then later I got an email that my package was collected even though I never collected anything.
February 2023 by Zoe R
I use this delivery office to send Tracked parcels weekly, there have been slight delays in the past on some parcels leaving here as a result of strikes but never anything serious enough to stop me from coming here. Staff have always been friendly and helpful and Royal Mail is still 100x better than any other delivery service I've used.
February 2023 by Georgo Georgo
I just want to say thank you,one more time to wonderful Michelle for helping me today,te get the present what I missed on the delivery, for my nephew birthday,you are amazing Michele,thank you
January 2023 by TIZ
Office staff seem to know what they are doing and talking about. But I'm not sure what is happening with the delivery drivers. I paid extra for fast (48 hour) tracked delivery. I was notified on the website that the package arrived and was out for delivery.That was 3 days ago, still no package, no update and no "sorry we missed you card". I phoned, and an automatic complaint was launched, which hopefully changes something. However, I wanted to drive to the post office as well and double check where my package was, it wasn't there of course and it was on route to be re-delivered. Of course, I didn't know any of this information. To save people time and money, no one should pay extra for services that DO NOT exist. Do not waste your money (or time), at most just get tracked delivery. At least then you can go complain if the package never arrives.
December 2022 by El Zulo
Received email that my Tracked Mail is ready for collection.Went to Wimbledon Office which was close due to strike! Delivery man was also completely useless,two person home didn't heard his "knocking". This service is totally rubbish!
December 2022 by Lady LJ & Love Live Lift At 100
Went to collect a parcel last Monday, 15 people in the queue, one guy kind of serving (kept going to watch the football), and two others in the back watching the football and laughing about the length of the queue out front. I waited 25min to get my parcel, and not even a ?sorry for the wait?.
November 2022 by Rainer Döller
Royal Mail often fails to impress. Why bother offer a 48 hours tracked service... which just lets me watch the package sit at the Wimbledon DO for a couple days before finally being sent off. Book a redelivery and they don't necessarily stick to the date. A tracked service that only lets you know when it's being delivered is pretty useless when I can see my own post arrive. Nothing Royal about their smug service.
October 2022 by Dan Tear
Staff have always been friendly and efficient in the office, but my GOD, the delivery drivers are beyond useless.We CONSISTENTLY get ?sorry we missed you? letters through our door, with absolutely zero attempt at them delivering the parcel. No knocking, no doorbell ringing and no waiting.We?ve even caught the Royal Mail guy running up to our door, posting the ?sorry we missed you? letter with no sign of the parcel (probably left in the van). Not really sure how or why they?d do this?Someone needs to speak to management and put them on performance watch until they can actually do their job as DELIVERY drivers properly.
